I took my laptop on Monday to have the top case replacedI was told by the store that they would need to do a "diagnostic" on the laptop too--a $charge--and that I'd get a call back in 24-hours I had to call on Thursday morning since I still had no wordThe store people didn't have an answer for me when I called about its status, but later that day a woman let me know that the top case needed replacing and that they would need to order it I was upset that I had wasted $to be told what I had already known--that the top case needed replacing and that Macorama didn't have the laptop part yet and that this would mean more days of my waiting for a completed repair even though I had stated several days prior to this what needed fixingMacrorama tells me the cost for the top case repair will be $ The main Apple store in town apologized for sending me over to Macorama for the repair in the first place when they themselves (the Apple store) could have done the repair, and especially because I had to pay $to Macorama for an unnecessary "diagnostic" that told me the same information as what the Apple store had already told meThe Apple store subsequently informed me that they can, in fact, fix the top case and will offer me a discounted rate because of what has happened when I arrive at Macorama I have to wait for what seems longer than expected to get my laptop returnedThey tell me they have to case it up Also, when they gave me back my portable drive, which they had wanted when I turned in my laptop, I say, "This drive isn't mine." The portable drive they handed me was dusty and had scuff marks on it, and mine was a new one since the Apple store had recently suggested that I purchase one before doing the top case repair In the Macorama paperwork, they make no record/documentation of the serial number of my portable drive that I gave them, so there hasn't been a way for me to verify if what they gave back to me was mineEven if the portable drive were mine, why were they giving it back to me looking the way it did? They told me to wait while they went in the back room to clean it up They send out another woman from the back room, whom I tell in a straightforward manner of my dissatisfactionShe also matter-of-factly states that she'll credit me a $refund, much to my surprise When I take my laptop over to Apple store for the repair, the laptop no longer powers onApple store techs try fixing it at the Genius bar and then in their back room, but still nothing happensIn Macorama's paperwork, their final note is that the "top case needs to be replaced" and that the system was "tested and passed all other testing." So what happened somewhere along the way at Macorama? I never had this powissue before, and the computer was on when I turned it in to them, when they took it in to their back roomAnd why did they ask me while I was waiting to pick up the laptop if I had spilled something on my laptop? ________________________________________________________________________ Excerpts from my second letter to store owner: I wanted to let Macorama know that I was very upset that they had given me back my laptop with this new powproblem while failing to mention that to me or failing to put that in writing in their final paperwork So if the lack of power is a new laptop malfunction, why does the Alicia [store owner] state in her latest letter to me that when they called me, she says "they wanted to let [me] know that we could get the Mac to power back on in case you wanted back up your data." So then why didn't they inform me of this over the phone or leave me a message about it if they really wanted to let me know? But, importantly, Alicia's statement also contradicts what they're saying as there being a powproblem with the laptop from the get-go As for my portable drive and my concern if what was turned back to me was mine in spite of what Alicia claims is retrievable information, no--there is no serial number on the Apple purchase receipt, and the Apple store cannot retrieve this information for me eitherSo Macorama's simply putting a sticker on the drive with my name on it does not necessarily ensure its proper identity Alicia says it was a "little smudge of dust" on the portable drive If that had been the case, why would they have gone in the back room then to so-called fix it? And yes, there are small new scratches on the drive and it does look slightly more worn to me than before If Macorama is going to enforce that customers pay $for what can be an unnecessary "diagnostic" on a computer, then they need to explain verbally and in writing to customers what that diagnostic entails Final paperwork of Macorama reconfirms that I need a top case, as first told to me by the Apple store The Apple store, however, after I took my laptop back to them for fixing (after Macorama had it), also had to replace my laptop's logic board in the end
I took my laptop on Monday to have the top case replaced. I was told by the store that they would need to do a "diagnostic" on the laptop too--a $60 charge--and that I'd get a call back in 24-48 hours.
I had to call on Thursday morning since I still had no word. The store people didn't have an answer for me when I called about its status, but later that day a woman let me know that the top case needed replacing and that they would need to order it.
I was upset that I had wasted $60 to be told what I had already known--that the top case needed replacing and that Macorama didn't have the laptop part yet and that this would mean more days of my waiting for a completed repair even though I had stated several days prior to this what needed fixing. Macrorama tells me the cost for the top case repair will be $300.
The main Apple store in town apologized for sending me over to Macorama for the repair in the first place when they themselves (the Apple store) could have done the repair, and especially because I had to pay $60 to Macorama for an unnecessary "diagnostic" that told me the same information as what the Apple store had already told me. The Apple store subsequently informed me that they can, in fact, fix the top case and will offer me a discounted rate because of what has happened.
when I arrive at Macorama I have to wait for what seems longer than expected to get my laptop returned. They tell me they have to case it up. Also, when they gave me back my portable drive, which they had wanted when I turned in my laptop, I say, "This drive isn't mine." The portable drive they handed me was dusty and had scuff marks on it, and mine was a new one since the Apple store had recently suggested that I purchase one before doing the top case repair.
In the Macorama paperwork, they make no record/documentation of the serial number of my portable drive that I gave them, so there hasn't been a way for me to verify if what they gave back to me was mine. Even if the portable drive were mine, why were they giving it back to me looking the way it did? They told me to wait while they went in the back room to clean it up.
They send out another woman from the back room, whom I tell in a straightforward manner of my dissatisfaction. She also matter-of-factly states that she'll credit me a $60 refund, much to my surprise.
When I take my laptop over to Apple store for the repair, the laptop no longer powers on. Apple store techs try fixing it at the Genius bar and then in their back room, but still nothing happens. In Macorama's paperwork, their final note is that the "top case needs to be replaced" and that the system was "tested and passed all other testing." So what happened somewhere along the way at Macorama? I never had this power-on issue before, and the computer was on when I turned it in to them, when they took it in to their back room. And why did they ask me while I was waiting to pick up the laptop if I had spilled something on my laptop?
________________________________________________________________________
Excerpts from my second letter to store owner:
I wanted to let Macorama know that I was very upset that they had given me back my laptop with this new power-on problem while failing to mention that to me or failing to put that in writing in their final paperwork.
So if the lack of power is a new laptop malfunction, why does the Alicia [store owner] state in her latest letter to me that when they called me, she says "they wanted to let [me] know that we could get the Mac to power back on in case you wanted back up your data." So then why didn't they inform me of this over the phone or leave me a message about it if they really wanted to let me know? But, importantly, Alicia's statement also contradicts what they're saying as there being a power-on problem with the laptop from the get-go.
As for my portable drive and my concern if what was turned back to me was mine in spite of what Alicia claims is retrievable information, no--there is no serial number on the Apple purchase receipt, and the Apple store cannot retrieve this information for me either. So Macorama's simply putting a sticker on the drive with my name on it does not necessarily ensure its proper identity.
Alicia says it was a "little smudge of dust" on the portable drive. If that had been the case, why would they have gone in the back room then to so-called fix it? And yes, there are small new scratches on the drive and it does look slightly more worn to me than before.
If Macorama is going to enforce that customers pay $60 for what can be an unnecessary "diagnostic" on a computer, then they need to explain verbally and in writing to customers what that diagnostic entails.
Final paperwork of Macorama reconfirms that I need a top case, as first told to me by the Apple store. The Apple store, however, after I took my laptop back to them for fixing (after Macorama had it), also had to replace my laptop's logic board in the end.
I took my laptop on Monday to have the top case replacedI was told by the store that they would need to do a "diagnostic" on the laptop too--a $charge--and that I'd get a call back in 24-hours I had to call on Thursday morning since I still had no wordThe store people didn't have an answer for me when I called about its status, but later that day a woman let me know that the top case needed replacing and that they would need to order it I was upset that I had wasted $to be told what I had already known--that the top case needed replacing and that Macorama didn't have the laptop part yet and that this would mean more days of my waiting for a completed repair even though I had stated several days prior to this what needed fixingMacrorama tells me the cost for the top case repair will be $ The main Apple store in town apologized for sending me over to Macorama for the repair in the first place when they themselves (the Apple store) could have done the repair, and especially because I had to pay $to Macorama for an unnecessary "diagnostic" that told me the same information as what the Apple store had already told meThe Apple store subsequently informed me that they can, in fact, fix the top case and will offer me a discounted rate because of what has happened when I arrive at Macorama I have to wait for what seems longer than expected to get my laptop returnedThey tell me they have to case it up Also, when they gave me back my portable drive, which they had wanted when I turned in my laptop, I say, "This drive isn't mine." The portable drive they handed me was dusty and had scuff marks on it, and mine was a new one since the Apple store had recently suggested that I purchase one before doing the top case repair In the Macorama paperwork, they make no record/documentation of the serial number of my portable drive that I gave them, so there hasn't been a way for me to verify if what they gave back to me was mineEven if the portable drive were mine, why were they giving it back to me looking the way it did? They told me to wait while they went in the back room to clean it up They send out another woman from the back room, whom I tell in a straightforward manner of my dissatisfactionShe also matter-of-factly states that she'll credit me a $refund, much to my surprise When I take my laptop over to Apple store for the repair, the laptop no longer powers onApple store techs try fixing it at the Genius bar and then in their back room, but still nothing happensIn Macorama's paperwork, their final note is that the "top case needs to be replaced" and that the system was "tested and passed all other testing." So what happened somewhere along the way at Macorama? I never had this powissue before, and the computer was on when I turned it in to them, when they took it in to their back roomAnd why did they ask me while I was waiting to pick up the laptop if I had spilled something on my laptop? ________________________________________________________________________ Excerpts from my second letter to store owner: I wanted to let Macorama know that I was very upset that they had given me back my laptop with this new powproblem while failing to mention that to me or failing to put that in writing in their final paperwork So if the lack of power is a new laptop malfunction, why does the Alicia [store owner] state in her latest letter to me that when they called me, she says "they wanted to let [me] know that we could get the Mac to power back on in case you wanted back up your data." So then why didn't they inform me of this over the phone or leave me a message about it if they really wanted to let me know? But, importantly, Alicia's statement also contradicts what they're saying as there being a powproblem with the laptop from the get-go As for my portable drive and my concern if what was turned back to me was mine in spite of what Alicia claims is retrievable information, no--there is no serial number on the Apple purchase receipt, and the Apple store cannot retrieve this information for me eitherSo Macorama's simply putting a sticker on the drive with my name on it does not necessarily ensure its proper identity Alicia says it was a "little smudge of dust" on the portable drive If that had been the case, why would they have gone in the back room then to so-called fix it? And yes, there are small new scratches on the drive and it does look slightly more worn to me than before If Macorama is going to enforce that customers pay $for what can be an unnecessary "diagnostic" on a computer, then they need to explain verbally and in writing to customers what that diagnostic entails Final paperwork of Macorama reconfirms that I need a top case, as first told to me by the Apple store The Apple store, however, after I took my laptop back to them for fixing (after Macorama had it), also had to replace my laptop's logic board in the end
I took my laptop on Monday to have the top case replaced. I was told by the store that they would need to do a "diagnostic" on the laptop too--a $60 charge--and that I'd get a call back in 24-48 hours.
I had to call on Thursday morning since I still had no word. The store people didn't have an answer for me when I called about its status, but later that day a woman let me know that the top case needed replacing and that they would need to order it.
I was upset that I had wasted $60 to be told what I had already known--that the top case needed replacing and that Macorama didn't have the laptop part yet and that this would mean more days of my waiting for a completed repair even though I had stated several days prior to this what needed fixing. Macrorama tells me the cost for the top case repair will be $300.
The main Apple store in town apologized for sending me over to Macorama for the repair in the first place when they themselves (the Apple store) could have done the repair, and especially because I had to pay $60 to Macorama for an unnecessary "diagnostic" that told me the same information as what the Apple store had already told me. The Apple store subsequently informed me that they can, in fact, fix the top case and will offer me a discounted rate because of what has happened.
when I arrive at Macorama I have to wait for what seems longer than expected to get my laptop returned. They tell me they have to case it up. Also, when they gave me back my portable drive, which they had wanted when I turned in my laptop, I say, "This drive isn't mine." The portable drive they handed me was dusty and had scuff marks on it, and mine was a new one since the Apple store had recently suggested that I purchase one before doing the top case repair.
In the Macorama paperwork, they make no record/documentation of the serial number of my portable drive that I gave them, so there hasn't been a way for me to verify if what they gave back to me was mine. Even if the portable drive were mine, why were they giving it back to me looking the way it did? They told me to wait while they went in the back room to clean it up.
They send out another woman from the back room, whom I tell in a straightforward manner of my dissatisfaction. She also matter-of-factly states that she'll credit me a $60 refund, much to my surprise.
When I take my laptop over to Apple store for the repair, the laptop no longer powers on. Apple store techs try fixing it at the Genius bar and then in their back room, but still nothing happens. In Macorama's paperwork, their final note is that the "top case needs to be replaced" and that the system was "tested and passed all other testing." So what happened somewhere along the way at Macorama? I never had this power-on issue before, and the computer was on when I turned it in to them, when they took it in to their back room. And why did they ask me while I was waiting to pick up the laptop if I had spilled something on my laptop?
________________________________________________________________________
Excerpts from my second letter to store owner:
I wanted to let Macorama know that I was very upset that they had given me back my laptop with this new power-on problem while failing to mention that to me or failing to put that in writing in their final paperwork.
So if the lack of power is a new laptop malfunction, why does the Alicia [store owner] state in her latest letter to me that when they called me, she says "they wanted to let [me] know that we could get the Mac to power back on in case you wanted back up your data." So then why didn't they inform me of this over the phone or leave me a message about it if they really wanted to let me know? But, importantly, Alicia's statement also contradicts what they're saying as there being a power-on problem with the laptop from the get-go.
As for my portable drive and my concern if what was turned back to me was mine in spite of what Alicia claims is retrievable information, no--there is no serial number on the Apple purchase receipt, and the Apple store cannot retrieve this information for me either. So Macorama's simply putting a sticker on the drive with my name on it does not necessarily ensure its proper identity.
Alicia says it was a "little smudge of dust" on the portable drive. If that had been the case, why would they have gone in the back room then to so-called fix it? And yes, there are small new scratches on the drive and it does look slightly more worn to me than before.
If Macorama is going to enforce that customers pay $60 for what can be an unnecessary "diagnostic" on a computer, then they need to explain verbally and in writing to customers what that diagnostic entails.
Final paperwork of Macorama reconfirms that I need a top case, as first told to me by the Apple store. The Apple store, however, after I took my laptop back to them for fixing (after Macorama had it), also had to replace my laptop's logic board in the end.