Balance Financial Prepaid MasterCard

We reviewed Ms***'s complaintShe claims she was given three cards by her mother with funds on themThe cards were not registered in anyone's nameWe told Ms*** that she needed to send in proof of purchase for fraud and security purposesIf we don't have proof of purchase we do
not know whether we are working with the correct customer and cannot provide any information about the card accountIf the cardholder is able to obtain proof of purchase, we ask that she fax the proof of purchase to 1-801-298-for further assistance on this issue

Complainant: *** *** Case Number: *** Program: Exact Prepaid MasterCard Cid: *** Initial Response: We reviewed Ms***’s responseAs we mentioned previously, we need proof of purchase for fraud and security purposes in order to release any information on the card account or the funds from the card accountWe need to be certain that we are working with the correct customerIf Ms*** is able to obtain proof of purchase, we ask that she fax the proof of purchase to 1-801-298-for further assistance on this issue

Complaint: [redacted]
I am rejecting this response because: As I previously stated: This is a special circumstance and that cannot be obtained.  You must return the money that was used to purchase these cards.
Sincerely,
[redacted]