Balance Fit Garcinia

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Garcinia and Coffee Cleanse supplements on a day trial basis back on 06/10/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/25/$for the Garcinia and $for the Coffee Cleanse.Customer contacted our Customer Service on 06/25/and requested for the subscription to be cancelled, which we did.Our Customer Service also provided the customer with refunds for any misunderstanding when placing the order, $for the Garcinia and $for the Coffee Cleanse.Here are the refund confirmations:$Trans ID:dated 07/10/ $Trans ID:dated 07/10/2017.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Mango Cleanse and Garcinia supplements on a 14 day trial basis back on 07/03/2017 and paid the shipping and handling fees of $4.98 and $4.90.The trial expired on 07/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/17/2017 $89.99 for the Garcinia and $79.99 for the Mango Cleanse. Customer contacted our Customer Service on 07/23/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience,thus we will be providing a full refund for the charges on 07/17/2017,$89.99 for the Garcinia and $79.99 for the Mango Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.99 Trans ID:[redacted] dated 08/15/2017.      $79.99 Trans ID:[redacted] dated 08/15/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Coffee Cleanse supplements on a 14 day trial basis back on 06/10/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 06/25/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/25/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse.Customer contacted our Customer Service on 06/25/2017 and requested for the subscription to be cancelled, which we did.Our Customer Service also provided the customer with refunds for any misunderstanding when placing the order, $89.95 for the Garcinia and $85.95 for the Coffee Cleanse.Here are the refund confirmations:$89.95 Trans ID:3674582811 dated 07/10/2017.      $85.95 Trans ID:3674582858 dated 07/10/2017.Please relay this information to our customer and feel free to let us know should you have further questions.