[redacted] , As I have indicated to you during your last visit to Quest Jewelers on April 16, 2016, the damages to your diamond are as a result of wear and tear Attached are findings by an expert Graduate Gemologist of the Gemological Institute of America, [redacted] , which confirm that the “minor nicks and chips” on the girdle of your stone are “due to what is typical of long term wear.” Quest Jewelers could not have create these “nicks and chips” while your diamond was displayed in our showcase If there were any damages caused to your diamond during the setting stage, as which you have accused us of, the damages would have occurred in the corners of your stone Clearly, there is no damage in the corners of your diamond Your diamond was examined loose by [redacted] , out of the mounting, and the findings show that there are “no setter-induced damages” to your diamond Your accusations of Quest Jewelers of any wrong doing are and baselessThat said, please pick up your diamond within weeks of this notice Please schedule an appointment for when you arrive to pick up your diamond Should you decide not to pick up your diamond, we will no longer be responsible after May 11, This concludes any further business between you and Quest Jewelers Pete T*** Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Date: Wed, May 4, at 11:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Dear *** *** ***I accidentally hit submit without entering why I rejected the response Please show me how to edit it or please add this to my rejection Thank you.Quest have taken in my diamond with it's condition as stated in my GIA report & as well as no indication of any chips, nicks or wear & tear was stated on the Quest receipt dated 11/21/ In order for me to retrieve back my diamond, I am holding Quest responsible for the damages incurred to my diamond I am demand an explanation of how my diamond got chipped while in was in Quest procession as well as compensation for the damages to my diamond Thank you for inserting it in my response to my rejection.Sincerely,***
*** ***, I have read your response taking exception with the qualifications of *** ***. We believe your accusations levied against *** *** are baseless. Please make arrangements to retrieve your stone so that you may have it inspected by your preferred GIA inspector. If after you retrieve your stone, you have an inspection report you would like to submit to me regarding this matter, please feel free to do so and we will consider it. Thank you, Pete T***
[redacted], As I have indicated to you during your last visit to Quest Jewelers on April 16, 2016, the damages to your diamond are as a result of wear and tear. Attached are findings by an expert Graduate Gemologist of the Gemological Institute of America, [redacted], which confirm...
that the “minor nicks and chips” on the girdle of your stone are “due to what is typical of long term wear.” Quest Jewelers could not have create these “nicks and chips” while your diamond was displayed in our showcase. If there were any damages caused to your diamond during the setting stage, as which you have accused us of, the damages would have occurred in the 4 corners of your stone. Clearly, there is no damage in the 4 corners of your diamond. Your diamond was examined loose by [redacted], out of the mounting, and the findings show that there are “no setter-induced damages” to your diamond. Your accusations of Quest Jewelers of any wrong doing are false and baseless. That said, please pick up your diamond within 2 weeks of this notice. Please schedule an appointment for when you arrive to pick up your diamond. Should you decide not to pick up your diamond, we will no longer be responsible after May 11, 2016. This concludes any further business between you and Quest Jewelers. Pete T[redacted] Tell us why here...
[redacted] , As I have indicated to you during your last visit to Quest Jewelers on April 16, 2016, the damages to your diamond are as a result of wear and tear Attached are findings by an expert Graduate Gemologist of the Gemological Institute of America, [redacted] , which confirm that the “minor nicks and chips” on the girdle of your stone are “due to what is typical of long term wear.” Quest Jewelers could not have create these “nicks and chips” while your diamond was displayed in our showcase If there were any damages caused to your diamond during the setting stage, as which you have accused us of, the damages would have occurred in the corners of your stone Clearly, there is no damage in the corners of your diamond Your diamond was examined loose by [redacted] , out of the mounting, and the findings show that there are “no setter-induced damages” to your diamond Your accusations of Quest Jewelers of any wrong doing are and baselessThat said, please pick up your diamond within weeks of this notice Please schedule an appointment for when you arrive to pick up your diamond Should you decide not to pick up your diamond, we will no longer be responsible after May 11, This concludes any further business between you and Quest Jewelers Pete T*** Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Date: Wed, May 4, at 11:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Dear *** *** ***I accidentally hit submit without entering why I rejected the response Please show me how to edit it or please add this to my rejection Thank you.Quest have taken in my diamond with it's condition as stated in my GIA report & as well as no indication of any chips, nicks or wear & tear was stated on the Quest receipt dated 11/21/ In order for me to retrieve back my diamond, I am holding Quest responsible for the damages incurred to my diamond I am demand an explanation of how my diamond got chipped while in was in Quest procession as well as compensation for the damages to my diamond Thank you for inserting it in my response to my rejection.Sincerely,***
*** ***, I have read your response taking exception with the qualifications of *** ***. We believe your accusations levied against *** *** are baseless. Please make arrangements to retrieve your stone so that you may have it inspected by your preferred GIA inspector. If after you retrieve your stone, you have an inspection report you would like to submit to me regarding this matter, please feel free to do so and we will consider it. Thank you, Pete T***
[redacted], As I have indicated to you during your last visit to Quest Jewelers on April 16, 2016, the damages to your diamond are as a result of wear and tear. Attached are findings by an expert Graduate Gemologist of the Gemological Institute of America, [redacted], which confirm...
that the “minor nicks and chips” on the girdle of your stone are “due to what is typical of long term wear.” Quest Jewelers could not have create these “nicks and chips” while your diamond was displayed in our showcase. If there were any damages caused to your diamond during the setting stage, as which you have accused us of, the damages would have occurred in the 4 corners of your stone. Clearly, there is no damage in the 4 corners of your diamond. Your diamond was examined loose by [redacted], out of the mounting, and the findings show that there are “no setter-induced damages” to your diamond. Your accusations of Quest Jewelers of any wrong doing are false and baseless. That said, please pick up your diamond within 2 weeks of this notice. Please schedule an appointment for when you arrive to pick up your diamond. Should you decide not to pick up your diamond, we will no longer be responsible after May 11, 2016. This concludes any further business between you and Quest Jewelers. Pete T[redacted] Tell us why here...