Balboa Insurance

Well, I got their email some three weeks ago saying that they are crediting me for $ I just checked with my credit card company, and as of this, 10/19/ I got nothing They lied to you and they lied to me Thank you [redacted] *** Phoenix, AZ

We are so sorry for the inconvenience this mishap has caused, we would like the opportunity to rectify this problem as soon as possibleAs you know the damages were done by a subcontracted crane service They have been notified, are aware of the proposed damages and are ready to rectify this issue Due to our conflicting schedules we have been unable to find a time that works for both parties to meet and resolve this but, we will make ourselves available to correct the damages caused by the crane companyPlease call Daria at the office number ###-###-#### She will schedule a time that is convenient for all of us to meetIf you would like to get a quote for repairs from a company of your choice please submit invoice for payment, or we will gladly take care of the landscape repairs, as promptly as we did for your neighbor so please contact Daria with how you would like to move forward Again we are sorry for the inconvenience this has caused and look forward to getting this resolved with you

We have contacted this customer and came to a resolution We are sorry that they had a bad experience with our Technician, and we will make sure we correct this in the future with training

HelloThis complaint was addressed and the customer was pleased with the response There was a misunderstanding as to what we were doing for this customer and all money was refunded as requested by the customerTed our Service manager spoke with the customer and she was happy and pleased with the outcome

Again we are so sorry for the inconvenience this has caused Patrick Riley will issue a credit for $1,for the install of a new York unit.Please allow 2-weeks for a refund check to arrive at install address on file Again sorry for the inconvenience this caused

We gave Patrick Riley over three weeks with over ten contacts to resolve this issue with a meetingWe have busy professional and personal livesPatrick Riley wanted multiple meetings and was either unavailable or unresponsive to set up a meeting at our convenience, despite our offering four different days and times Then, Patrick Riley attempted to shirk their responsibility and blame their subcontractorPatrick Riley is responsible and has accepted this responsibility in writing via handwritten note and e-mailAt this point based on their correspondence and unresponsiveness, we have lost trust and faith in Patrick Riley's ability to resolve the issueWe want a refundThe new compressor and all parts were covered under the warrantyOur money paid for laborWe want a refund on that labor

I'm sorry but there has not been any resolution to the is a complaintIn fact, I haven't heard from the company When the guy from Plumbing Master was here doing that messed up the job he left a toolI returned to the Patrick Riley on 4/19/I have already replaced the shower head with what I wanted out of my own pocketAlso, I was told it was interest-free for months and that wasn't true I had to explain to the finance company what happy and they decided to not charge me the interestThe only resolution I expect is them refunding me for overcharging me for a job that should cost around $to dollars

We appreciate your response we can only become better by hearing if a customer has a negative experience We sincerely apologize this happened and will be more than willing to refund you your money for the contract you purchased

Again we are so sorry for the inconvenience this has caused.  Patrick Riley will issue a credit for $1,575.00 for the install of a new York unit.Please allow 2-3 weeks for a refund check to arrive at install address on file.  Again sorry for the inconvenience this caused.

Revdex.com,We have talked with the homeowner that posted the complaint. We sent a check back for $125 for the cost of his son's plumber friend to come and fix the tub spout. We offered to come out to the home and fix another issue as well and he has declined to have us back out to his home and also he did...

not want the $125 back. I offered to give him more money back if he was not satisfied and thought that he did not pay a fair price for the job he received. I explained that sometimes a complaint is a huge way for us to grow as a company because we can learn from our mistakes. The plumber that was at his home has been plumbing for many years and has worked for us for years and has always did a great job, unfortunately he did not perform his best at his homes and I apologized for this. I asked him many times to reconsider letting us send a manager out to his home to fix whatever he had concerns with and he had declined. He expected a job well done and he did not receive the value he felt he deserved and I did not disagree with him, our plumber even left a tool at his home and he drove to our shop and dropped it off, which was unheard of. He is a real stand up guy! I wish we could have worked something out but he has lost all trust in our company and has refused. I explained that we were a company of integrity and would back anything that we did, even if we did it wrong, we would make it right. We practice ethics daily and wished we could prove it. I am left feeling like we truly failed him and I cannot recover without proving we are a great company that made a few mistakes. We leave this in his hands at this point. Sincerely,Brian [redacted] (owner)

Well, I got their email some three weeks ago saying that they are crediting me for $278.00.  I just checked with my credit card company, and as of this, 10/19/17  I got nothing.    They lied to you and they lied to me.     Thank you    [redacted]    Phoenix, AZ

We have contacted this customer and came to a resolution.   We are sorry that they had a bad experience with our Technician, and we will make sure we correct this in the future with training.

We are so sorry for the inconvenience this mishap has caused, we would like the opportunity to rectify this problem as soon as possible. As you know the damages were done by a subcontracted crane service.  They have been notified, are aware of the proposed damages and are ready to rectify this...

issue.  Due to our conflicting schedules we have been unable to find a time that works for both parties to meet and resolve this but, we will make ourselves available to correct the damages caused by the crane company. Please call Daria at the office number ###-###-####.  She will schedule a time that is convenient for all of us to meet. If you would like to get a quote for repairs from a company of your choice please submit invoice for payment, or we will gladly take care of the landscape repairs, as promptly as we did for your neighbor so please contact Daria with how you would like to move forward.  Again we are sorry for the inconvenience this has caused and look forward to getting this resolved with you.

We have reviewed [redacted] concern. We found a mistake on his invoice. We sent a supervisor to assist our technician on this call. The supervisor quoted [redacted] a price to complete the work, $629.00. Our technician  had quoted [redacted] a price earlier in the conversation for the investigative...

portion of the job. Our technician wasn’t made aware that the price of $629.00 included this. Immediately after reviewing his invoice the next morning, we uncovered this. I tried to reach out to [redacted] via phone several times to clear this up with him, but was unable to reach him.  I did send him an email explaining this, and apologized for the miscommunication that occurred. We have refunded him the $278.00. We look at this concern as opportunity to make corrections and get better at communicating among ourselves, and with our customers. We thank him for his honest review.ell us why here...

We gave Patrick Riley over three weeks with over ten contacts to resolve this issue with a meeting. We have busy professional and personal lives. Patrick Riley wanted multiple meetings and was either unavailable or unresponsive to set up a meeting at our convenience, despite our offering four different days and times.  Then, Patrick Riley attempted to shirk their responsibility and blame their subcontractor. Patrick Riley is responsible and has accepted this responsibility in writing via handwritten note and e-mail. At this point based on their correspondence and unresponsiveness, we have lost trust and faith in Patrick Riley's ability to resolve the issue. We want a refund. The new compressor and all parts were covered under the warranty. Our money paid for labor. We want a refund on that labor.

HelloThis complaint was addressed and the customer was pleased with the response.  There was a misunderstanding as to what we were doing for this customer and all money was refunded as requested by the customer. Ted our Service manager spoke with the customer and she was happy and pleased with...

the outcome.

[redacted] Sorry for the confusion. I'm not sure why this did not process but here is the approved transaction for your refund ran. Date of Transaction:  11/20/2017 7:19:05 AMTransaction Type:  refundTotal Dollar Amount:  $278.00Transaction ID Number: [redacted]Last 4: [redacted]Again we are sorry this happened

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]