April 27,
2015*** *** *** *** *** *** *** ** ***Dear *** ***, We have received your complaint from the RevDex.com filed by you, *** ***, and
have reviewed the issues relating to Balboa Thrift and Loan. Thank you for notifying
us of your complaint
We strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it’s important for us to know. We do appreciate your effort in keeping Balboa informed
regarding your employment situationThis enabled us to work with you. In reference to your accounts a thorough review
was done in order to attain a clear assessment of the situationYou originally
opened an account with us on March 29, 2009, however, in an effort to
accommodate your situation; on July 3, Balboa did refinance your vehicle and
lowered your interest rate by ten percent, with your approval. This resulted in the two accounts reporting
to the credit agencies. At this time the
GAP insurance that was provided to you, from the dealership at the time of the
opening of the original contract, had expired.
Your Gap insurance was opened on March 9, 2009. The policy was for a month term (years),
with an expiration date of March 29, 2014.Therefore, a refund was not
issued. In a continuing effort to assist
you we agreed to close the account for a reduced amount. On July 3, your loan was closed. Also, in reviewing your account I did find thirty day marks
stemming back to 2009. However, the
delinquency cannot be deleted. Under the
Fair Credit Reporting Act all lending institutions are to provide complete and
accurate reporting of credit transactions.
While we cannot delete those marks, you can add a statement to your
credit report. To do so you will need to
contact the credit reporting agencies *** ***, we are truly
sorry for any inconvenience this may have created for you. I would like to thank you for addressing this
issue with Balboa and giving us the opportunity to respond to you. Your patronage is important to us, and we
hope that you will continue to give us opportunities to serve you.If you have any other concerns or would like to request
documentation regarding your accounts please contact me at ***Thank you again for bringing these matters to our attentionSincerely,*** ***Compliance Officer
April 27,
2015*** *** *** *** *** *** *** ** ***Dear *** ***, We have received your complaint from the RevDex.com filed by you, *** ***, and
have reviewed the issues relating to Balboa Thrift and Loan. Thank you for notifying
us of your complaint
We strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it’s important for us to know. We do appreciate your effort in keeping Balboa informed
regarding your employment situationThis enabled us to work with you. In reference to your accounts a thorough review
was done in order to attain a clear assessment of the situationYou originally
opened an account with us on March 29, 2009, however, in an effort to
accommodate your situation; on July 3, Balboa did refinance your vehicle and
lowered your interest rate by ten percent, with your approval. This resulted in the two accounts reporting
to the credit agencies. At this time the
GAP insurance that was provided to you, from the dealership at the time of the
opening of the original contract, had expired.
Your Gap insurance was opened on March 9, 2009. The policy was for a month term (years),
with an expiration date of March 29, 2014.Therefore, a refund was not
issued. In a continuing effort to assist
you we agreed to close the account for a reduced amount. On July 3, your loan was closed. Also, in reviewing your account I did find thirty day marks
stemming back to 2009. However, the
delinquency cannot be deleted. Under the
Fair Credit Reporting Act all lending institutions are to provide complete and
accurate reporting of credit transactions.
While we cannot delete those marks, you can add a statement to your
credit report. To do so you will need to
contact the credit reporting agencies *** ***, we are truly
sorry for any inconvenience this may have created for you. I would like to thank you for addressing this
issue with Balboa and giving us the opportunity to respond to you. Your patronage is important to us, and we
hope that you will continue to give us opportunities to serve you.If you have any other concerns or would like to request
documentation regarding your accounts please contact me at ***Thank you again for bringing these matters to our attentionSincerely,*** ***Compliance Officer