Balcones Dental

To whom it may concern,Regarding complaint ID # [redacted] I have attached all necessary paperwork that supports the following information.The patient was set up on a payment plan on 04/20/His payment contract was for a total of $with a half payment being made that day and the remaining $set up to be processed on 05/26/There was one payment for the amount of $that was processed on 05/04/and all other attempts to run a payment for the remaining balance were unsuccessfulThe patient was sent monthly paper statements in hopes to either take care of the balance in full or set up a payment arrangement for the remaining paymentOur last successful attempt to reach the patient by phone was September 12, when the patient stated he would not be able to make a payment that day but would be in touch with us to take care of the balanceWe continued to try to reach the patient on a regular basis including after being notified by the postal service that he relocated to DallasAlthough we appreciate his business and trust in our care we feel we have given the patient every opportunity to work with us on a solutionAfter many attempts and many months with no response from the patient, we felt as though we had no recourse other than to refer to our financial policyThis policy was signed by the patient authorizing Balcones Dental to charge the remaining balance in full after days of defaultWe feel as though we have been more than fair

Complaint: ***
I am rejecting this response because: I don't believe I was sent monthly statements by this company The bigger picture is I would have liked some type of notice that they were going to blindly charge my credit card on the day that they did and not be surprised This has affected my most immediate bills for the month.
Regards,
*** ***

To whom it may concern,Regarding complaint ID #[redacted] I have attached all necessary paperwork that supports the following information.The patient was set up on a payment plan on 04/20/2015. His payment contract was for a total of $591.91 with a half payment being made that day and the remaining...

$295.96 set up to be processed on 05/26/2015. There was one payment for the amount of $100.00 that was processed on 05/04/2015 and all other attempts to run a payment for the remaining balance were unsuccessful. The patient was sent monthly paper statements in hopes to either take care of the balance in full or set up a payment arrangement for the remaining payment. Our last successful attempt to reach the patient by phone was September 12, 2015 when the patient stated he would not be able to make a payment that day but would be in touch with us to take care of the balance. We continued to try to reach the patient on a regular basis including after being notified by the postal service that he relocated to Dallas. Although we appreciate his business and trust in our care we feel we have given the patient every opportunity to work with us on a solution. After many attempts and many months with no response from the patient, we felt as though we had no recourse other than to refer to our financial policy. This policy was signed by the patient authorizing Balcones Dental to charge the remaining balance in full after 90 days of default. We feel as though we have been more than fair.