Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint By their own admission they violated their commitment of arriving within a 2-hour window by being nearly hours late; Time was 1: arrived around 4:but we waited for the 3rd guy another hourThis forced us to move in the dark something I NEVER do for these exact circumstances; things are broken and everyone is exhaustedYou can't get to half the items you'd like to check even if you had a clue where they areI would like my big screen repairs 1/refundedI would like my sod replacement your promised or to be compensated the $ Regards, [redacted]
We are available days a weeks and after hours to all our customersThe movers were one hour late as we have a small window of arrival but we could not meetThe custome was given half the trip charge cost for the inconvenience of waitingOur total for a hour move would be $The customer paid $The discount is signed and initialed by customer Customer called and reported her credit card was charged twice and that she had damages and demanded a full refund I explained that sometimes a "hold" is placed on a credit card until the charge actually gets fundedI called merchant services and this was indeed the caseThe pending charge was released and returned to her credit cardWe have absolutely no control over this situatiion I explained that she needed to file a claim in writing on any damages so we could investigateShe said all she was interested was in a full refund
We moved this customer on 2/21/Months later, she called saying she could not locate her cable boxes We did an extensive search and interviewed our employees but could not locateThe movers distinctly remember not moving these items as it is well known in our industry, cable boxes usually remain in the old residenceWe directed her search to her previous address and can only assume it disappeared from thereWe have done our best to try and locate items missing months prior We have communicated to the customer, in many occassions, that we do not have these items As far as the damage, this is the first time the customer claims something other than the cable boxes occurred during her moveOur documentation includes her liability release signatures and no mention of any damageThe day of the move, she released the movers upon completion and to our knowledge the move went great Our company policy is to follow TXDMV rules and guidelines for handling claimsWe have not recived any damage claims
Customer used our movers from 10:AM to 5:PM for what would have totaled $The movers did not finish assembling a small cubicle office the day of the moveThe customer agreed for them to come back the next day
The movers arrived and customer/friends had finished putting
together cubicle
Customer arbitrarily decided he only wanted to pay less than half the bill for the inconvenience of putting the cubicle togetherIn good faith, we agreed to discount hours of labor $for a totalof $
Customer disagreed and proceeded to file a stop payment with his credit card company
Credit card company asked for all signed documents and reviewed our mutual contractThey decided we were clearly in the right and honored our charge
Our hands are tied looking for missing items months after the day of the moveWe should have been notified immediately to try and locate in customer's house
Since, we have searched all the trucks, interviewed all the movers and simply cannot locate. We have done all we can in our limited areas to searchThe glass shelf is also not found
We do not assume to know where these items are but in the past, these types of items are usually found in the customers residence
TXDMV has rules and guidelines for moving companies operating in TX The agency clearly states we must include $cents per pound, per item, on all moving contractsAllstate Movers company policy is to follow those rulesThe contract signed by us and customer, prior to loading, clearly
states liability amount as mandated by TX law. Customer released movers and signed contract without damages the day of move.Days later, customer sent claim.In good faith, we proceeded with claim process.The customer signed and agreed on liability of $cents per pound, per item. We sent an acknowledgment letter within days of claim.We sent a settlement offer within days as mandated by lawWe have all documentation for review as needed
We responded to this complaint with completely step by step description of our actionsOur actions were supported even by the customer's own credit card companyThe documentation submitted by the customer, clearly showed that we were in the correctThe credit card company refused his request for non payment and sided with us granting us full funding
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I specifically asked the one mover to please take them, and he did not say he could not And he took them Since the whole property was emptied and cleaned inside and out they were not left behindThe shelf missing I did not notice until I was going to unpack things and put them in the cabinet
Regards,
We are bound to follow the contract guidelines as agreed by customer before the job was startedTXDMV policy is very clear to moving companies that we must follow the lawThe liabiliy guidelines were agreed by signature, initials, and final release of liabiliy when movers left
The movers have an arrival window of - hours prior to arriving, as was detailed to customer upon reservationThe contract asks the customer to please look over every single item before releasing movers of all responsabiliyIn good faith, we followed the claim process as directed by TXDMV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The company is lying to you as my credit card company did not side with them. What happens when a company continues to provide false information to the Revdex.com to try to make themselves look better? What additional steps will you take? Will this remain on their records permanently as an unresolved complaint per my request?
Regards,
We are available 7 days a weeks and after hours to all our customers. The movers were one hour late as we have a small window of arrival but we could not meet. The custome was given half the trip charge cost for the inconvenience of waiting. Our total for a 2.5 hour...
move would be $232.50. The customer paid $210.00. The discount is signed and initialed by customer.
Customer called and reported her credit card was charged twice and that she had damages and demanded a full refund. I explained that sometimes a "hold" is placed on a credit card until the charge actually gets funded. I called merchant services and this was indeed the case. The pending charge was released and returned to her credit card. We have absolutely no control over this situatiion.
I explained that she needed to file a claim in writing on any damages so we could investigate. She said all she was interested was in a full refund.
We moved this customer on 2/21/15. Months later, she called saying she could not locate her cable boxes.
We did an extensive search and interviewed our employees but could not locate. The movers distinctly remember not moving these items as it is well known in our...
industry, cable boxes usually remain in the old residence. We directed her search to her previous address and can only assume it disappeared from there. We have done our best to try and locate items missing months prior.
We have communicated to the customer, in many occassions, that we do not have these items.
As far as the damage, this is the first time the customer claims something other than the cable boxes occurred during her move. Our documentation includes her liability release signatures and no mention of any damage. The day of the move, she released the movers upon completion and to our knowledge the move went great.
Our company policy is to follow TXDMV rules and guidelines for handling claims. We have not recived any damage claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
By their own admission they violated their commitment of arriving within a 2-3 hour window by being nearly 5 hours late; Time was 1:00 2 arrived around 4:30 but we waited for the 3rd guy another hourThis forced us to move in the dark something I NEVER do for these exact circumstances; things are broken and everyone is exhausted. You can't get to half the items you'd like to check even if you had a clue where they areI would like my big screen repairs 1/2 refundedI would like my sod replacement your promised or to be compensated the $60.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The response provided by this business is false information and I can prove it. First off, there were multiple desks not put together and not just one small piece. Also, their employees never showed up the next day, even after me waiting all day and I have the voicemails where they kept calling and telling me they would show up at a later time. When I contacted the business, he asked me what I thought was fair. I told him then that they messed up furniture, didn't put it together; showed up late with less guys then they were supposed to and came without the proper tools and I had to go buy tools for them so I probably shouldn't pay anything but would agree to pay half. He told me he would talk to the owner and call me back but never did even after I called multiple times.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I was never told anything about a discount. The amount I was charged was the amount the driver gave me for the total move. I did not initially ask for a refund. I decided that was the best thing to do after [redacted] responded to me with such a poor attitude. He yelled at me over the phone and was very rude. . I do not want him nor his people in my home to repair anything. Im not even comfortable knowing he has my address. With that being said I would prefer a refund so that I don't have to see him or his people ever again.
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint By their own admission they violated their commitment of arriving within a 2-hour window by being nearly hours late; Time was 1: arrived around 4:but we waited for the 3rd guy another hourThis forced us to move in the dark something I NEVER do for these exact circumstances; things are broken and everyone is exhaustedYou can't get to half the items you'd like to check even if you had a clue where they areI would like my big screen repairs 1/refundedI would like my sod replacement your promised or to be compensated the $ Regards, [redacted]
We are available days a weeks and after hours to all our customersThe movers were one hour late as we have a small window of arrival but we could not meetThe custome was given half the trip charge cost for the inconvenience of waitingOur total for a hour move would be $The customer paid $The discount is signed and initialed by customer Customer called and reported her credit card was charged twice and that she had damages and demanded a full refund I explained that sometimes a "hold" is placed on a credit card until the charge actually gets fundedI called merchant services and this was indeed the caseThe pending charge was released and returned to her credit cardWe have absolutely no control over this situatiion I explained that she needed to file a claim in writing on any damages so we could investigateShe said all she was interested was in a full refund
We moved this customer on 2/21/Months later, she called saying she could not locate her cable boxes We did an extensive search and interviewed our employees but could not locateThe movers distinctly remember not moving these items as it is well known in our industry, cable boxes usually remain in the old residenceWe directed her search to her previous address and can only assume it disappeared from thereWe have done our best to try and locate items missing months prior We have communicated to the customer, in many occassions, that we do not have these items As far as the damage, this is the first time the customer claims something other than the cable boxes occurred during her moveOur documentation includes her liability release signatures and no mention of any damageThe day of the move, she released the movers upon completion and to our knowledge the move went great Our company policy is to follow TXDMV rules and guidelines for handling claimsWe have not recived any damage claims
Customer used our movers from 10:AM to 5:PM for what would have totaled $The movers did not finish assembling a small cubicle office the day of the moveThe customer agreed for them to come back the next day
The movers arrived and customer/friends had finished putting
together cubicle
Customer arbitrarily decided he only wanted to pay less than half the bill for the inconvenience of putting the cubicle togetherIn good faith, we agreed to discount hours of labor $for a totalof $
Customer disagreed and proceeded to file a stop payment with his credit card company
Credit card company asked for all signed documents and reviewed our mutual contractThey decided we were clearly in the right and honored our charge
Our hands are tied looking for missing items months after the day of the moveWe should have been notified immediately to try and locate in customer's house
Since, we have searched all the trucks, interviewed all the movers and simply cannot locate. We have done all we can in our limited areas to searchThe glass shelf is also not found
We do not assume to know where these items are but in the past, these types of items are usually found in the customers residence
TXDMV has rules and guidelines for moving companies operating in TX The agency clearly states we must include $cents per pound, per item, on all moving contractsAllstate Movers company policy is to follow those rulesThe contract signed by us and customer, prior to loading, clearly
states liability amount as mandated by TX law. Customer released movers and signed contract without damages the day of move.Days later, customer sent claim.In good faith, we proceeded with claim process.The customer signed and agreed on liability of $cents per pound, per item. We sent an acknowledgment letter within days of claim.We sent a settlement offer within days as mandated by lawWe have all documentation for review as needed
We responded to this complaint with completely step by step description of our actionsOur actions were supported even by the customer's own credit card companyThe documentation submitted by the customer, clearly showed that we were in the correctThe credit card company refused his request for non payment and sided with us granting us full funding
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I specifically asked the one mover to please take them, and he did not say he could not And he took them Since the whole property was emptied and cleaned inside and out they were not left behindThe shelf missing I did not notice until I was going to unpack things and put them in the cabinet
Regards,
We are bound to follow the contract guidelines as agreed by customer before the job was startedTXDMV policy is very clear to moving companies that we must follow the lawThe liabiliy guidelines were agreed by signature, initials, and final release of liabiliy when movers left
The movers have an arrival window of - hours prior to arriving, as was detailed to customer upon reservationThe contract asks the customer to please look over every single item before releasing movers of all responsabiliyIn good faith, we followed the claim process as directed by TXDMV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The company is lying to you as my credit card company did not side with them. What happens when a company continues to provide false information to the Revdex.com to try to make themselves look better? What additional steps will you take? Will this remain on their records permanently as an unresolved complaint per my request?
Regards,
We are available 7 days a weeks and after hours to all our customers. The movers were one hour late as we have a small window of arrival but we could not meet. The custome was given half the trip charge cost for the inconvenience of waiting. Our total for a 2.5 hour...
move would be $232.50. The customer paid $210.00. The discount is signed and initialed by customer.
Customer called and reported her credit card was charged twice and that she had damages and demanded a full refund. I explained that sometimes a "hold" is placed on a credit card until the charge actually gets funded. I called merchant services and this was indeed the case. The pending charge was released and returned to her credit card. We have absolutely no control over this situatiion.
I explained that she needed to file a claim in writing on any damages so we could investigate. She said all she was interested was in a full refund.
We moved this customer on 2/21/15. Months later, she called saying she could not locate her cable boxes.
We did an extensive search and interviewed our employees but could not locate. The movers distinctly remember not moving these items as it is well known in our...
industry, cable boxes usually remain in the old residence. We directed her search to her previous address and can only assume it disappeared from there. We have done our best to try and locate items missing months prior.
We have communicated to the customer, in many occassions, that we do not have these items.
As far as the damage, this is the first time the customer claims something other than the cable boxes occurred during her move. Our documentation includes her liability release signatures and no mention of any damage. The day of the move, she released the movers upon completion and to our knowledge the move went great.
Our company policy is to follow TXDMV rules and guidelines for handling claims. We have not recived any damage claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
By their own admission they violated their commitment of arriving within a 2-3 hour window by being nearly 5 hours late; Time was 1:00 2 arrived around 4:30 but we waited for the 3rd guy another hourThis forced us to move in the dark something I NEVER do for these exact circumstances; things are broken and everyone is exhausted. You can't get to half the items you'd like to check even if you had a clue where they areI would like my big screen repairs 1/2 refundedI would like my sod replacement your promised or to be compensated the $60.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The response provided by this business is false information and I can prove it. First off, there were multiple desks not put together and not just one small piece. Also, their employees never showed up the next day, even after me waiting all day and I have the voicemails where they kept calling and telling me they would show up at a later time. When I contacted the business, he asked me what I thought was fair. I told him then that they messed up furniture, didn't put it together; showed up late with less guys then they were supposed to and came without the proper tools and I had to go buy tools for them so I probably shouldn't pay anything but would agree to pay half. He told me he would talk to the owner and call me back but never did even after I called multiple times.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I was never told anything about a discount. The amount I was charged was the amount the driver gave me for the total move. I did not initially ask for a refund. I decided that was the best thing to do after [redacted] responded to me with such a poor attitude. He yelled at me over the phone and was very rude. . I do not want him nor his people in my home to repair anything. Im not even comfortable knowing he has my address. With that being said I would prefer a refund so that I don't have to see him or his people ever again.
Regards,