I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[The seller has decided to sell me an inferior product for >$3000 and not stand behind fundamental quality assurance. I fully understand the factors that can affect wood floors--however, this is a project quality issue, AND a customer service issue. The seller should either stand by its products in reasonable situations (as is the case here) or not sell unsafe products. I am very disappointed with this decision. This is the second floor I have bought from this company. It will be my last and I have no choice but to strongly discourage others from doing business with the seller. I made the decision to buy from a local company and wish the outcome was otherwise.]
Regards,
[redacted]
We are sorry for the issues [redacted] is having with his installation. We have discussed with [redacted] and will not repair his installation. I understand that he has installed in the past, but the humid conditions we are currently experiencing are part of his issues. If we installed the...
floor, we would be happy to repair. Due to the following , we will not repair the floor:- Moisture test was not done on the floor.- Dehumidifier is not being used- Proper boards were not selected during installation.[redacted]-Owner
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[The seller has decided to sell me an inferior product for >$3000 and not stand behind fundamental quality assurance. I fully understand the factors that can affect wood floors--however, this is a project quality issue, AND a customer service issue. The seller should either stand by its products in reasonable situations (as is the case here) or not sell unsafe products. I am very disappointed with this decision. This is the second floor I have bought from this company. It will be my last and I have no choice but to strongly discourage others from doing business with the seller. I made the decision to buy from a local company and wish the outcome was otherwise.]
Regards,
[redacted]
We are sorry for the issues [redacted] is having with his installation. We have discussed with [redacted] and will not repair his installation. I understand that he has installed in the past, but the humid conditions we are currently experiencing are part of his issues. If we installed the...
floor, we would be happy to repair. Due to the following , we will not repair the floor:- Moisture test was not done on the floor.- Dehumidifier is not being used- Proper boards were not selected during installation.[redacted]-Owner