Bald Eagle Detailing LLC Reviews (1)
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Address: 64 Pine Forest Dr, Bluffton, South Carolina, United States, 29910-4013
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In regards to complaint ID: ***.The customer purchased our product almost three years agoThis was a used laptopThe software on the laptop was not sold to him by us, plus Office on a general level has a year subscription so if it expired that is whyBut we do not sell software, nor can we
guarantee any software issues on used merchandiseNo proof of purchase was brought to us regarding the issueWe were not unwilling to help, but more so unable to do anything about a software issues he may have had with software we did not sell himThat is all a part of buying a used computerWe offered to trade it in for a new machine or replace the software with a software we have provided to us by Microsoft that is free of charge for the customerWe have spoke to the customer and were able to help him get him the software by Microsoft and explain to him that his whole issue happened because he upgraded his operating system to Windows With regard to the software and operating system being changed, and purchasing a used computer it is not at our liability, we are only able to be of assistance and I believe we have gone out of our way to help the customer both understand and get a solution that will make him happyPlease let us know if there are any further concerns.Sincerely.AM-TECHNOLOGIES