Revdex.com: Bald Hill Dodge has been in contact with me personally, including the business manager and owner, to apologize for their advertising mistake/miscommunication and to correct our transaction to my satisfaction I would like to thank them for their communication, patience and understanding The whole sales team worked very hard to resolve this issue I would highly recommend Bald Hill Dodge to anyone looking for an honest dealer trying to serve their customer to the best of their ability I have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. First I would like to say that ***'s Only concern seems to be the money that he is out. We have made our 1st car payment of $262.51 and will be making our next one by the end of next week. I didn't hear [redacted] offering to reimburse us for those payments, Which rightfully he should because he has had the car. We have a 60 day warranty, on top of the remainder of the original subaru warrenty, as well as the extended warrenty we purchased. So I cant image he's out too much! The only reason we are hearing from him now is because we filed this complaint with you....we have called at least 2 dozen times and showed up there without any results for weeks only now does he act like he's been helping all along....if he had showed any interest in correcting this problem with the car things would NOT be the way they are. We have been left in the dark up till this point....WE called the place they are bringing the car too to set up the appointment to get the car fixed. They only agreed to bring it there because....once again we notified you. We feel the entire situation should have been handled much differently maybe with more communication and honesty for the consumer. Yes, it is the second and definitely the LAST car we will be buying from the dealership. Regards, [redacted]
My name is *** *** and I am one of the owners here at Bald HillI want to start by saying that I have been in the loop of this repair since the beginningWhen the vehicle was brought in on September 23rd we felt it would be best to send it to an authorized Subaru dealer that we know and
trustThe repair was quite extensive as the motor had to come out of the car and a brand new factory original Subaru cylinder head had to be replacedThis repair was completed on 10/27/and cost us $using all new genuine Subaru partsI would also like to note that we have the customer is in a rental car that costs me $dollars for every day they are in itThere is one last step involved where the vehicle has to go to a special tuner due to modifications that were made and the customer is aware of thisWe have an appointment for Wednesday November 3rd to complete the repairWe have been moving this along as quickly as possible as it costs us $dollars a day for every day it is not completeI feel our dealership is acting in good faith and we should be complete this week with a total cost to us of well over $With a repair of this magnitude it is not unusual to have a time frame of this periodI sincerely apologize for this inconvenience but assure you that no cost is being spared to repair the vehicle correctly and timelyThis is the second vehicle purchase from this family and I am doing everything possible to resolve this issue. Sincerely, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did receive the black lug nuts yesterday evening, so that portion of the complaint is resolved.However, I am not surprised that the business continues to fabricate information regarding these issuesHad I known that purchasing the vehicle would require that I obtain a new license I would have completed this task prior to purchasing a new vehicleI was assured prior to the sale (by *** ***) and after the sale (by *** ***) that this would not be an issueI even forwarded an e-mail to *** *** with a picture of a bill at my current address because he said that as long as I have proof of residence in CT that they could register the vehicle, which was completely inaccurate informationAdditionally, I obtained my license following Columbus Day weekend on Tuesday 10/13, because the DMV was closed on Monday*** did not send the salesman (*** ***) to register the vehicle until Friday 10/Given the fact that they failed to contact me regarding the need for a new license prior to the temporary tag expiring, and I was unable to use my vehicle for days because of this issue, *** agreed to develop an incentive package for this major inconvenienceWhoever is reading this message at Bald Hill, what would you do without a vehicle for days? Do you think this would be inconvenient for you, especially when you have no control over the situation because someone else responsible for registering your vehicle dropped the ball?In regards to my hourly rate at work and work schedule, I was required to rearrange my schedule due to the relevance of this issue(needing the license ASAP to register the vehicle) I was forced to change my schedule for 10/on 10/12, which is highly inconvenient for me and my clients who already have enough difficulty managing hectic schedules with their children with developmental disabilitiesI never declined the incentive package which was promised by the dealership, and I'm not sure what individual would decline such a packageThe staff at Bald Hill are notorious for promising their clients incentives for their mistakes, and not following through on these promisesThis is evident in several online reviews of this particular dealershipI will continue to seek the incentive package that was guaranteed
Regards,
*** *** *** *** ***
The information regarding Mr*** is partially true, however there are also details that are left outI do not understand who told him that he did not need a new license, as we do many out of state purchases and would not forward that information to any of our clientsWe did let Mr
*** know that he would need to get a new license when he was calling about his registration, it was not until then that he called the sales manager regarding this issueHe voiced his complaint about having to get a new license, however that is required to registering your vehicle in ConnecticutHe then stated to me that he would be out of town for the holiday weekend and would obtain this when he returned which he did doOnce we received his license copy, the sales manager sent the salesman (*** ***) to the DMV in Connecticut to register his car, then the salesman drove to Mr*** to hand deliver his registration, taking *** off of the sales floor for almost the entire work dayBecause of the misunderstanding with the license, Bald Hill offered that there would be a compensation plan of oil changes and tire rotations for three years that were able to be used at any Chrysler dealership. This package however was not good enough for Mr*** as he went into detail about his hourly rate at work, and how much money he lost due to the time spent getting his license in the state that he now resides in and wanted to be registered in. The sales manager also had multiple calls with him about this compensation and Mr*** declined because the package was not worth his time lost at workNow he is stating that we are not standing by our offer, but that was not the caseThe black lug nuts were overnighted to our client last week as they had to be ordered from an outside sourceHe was correct in stating that Chrysler did not produce these partsHe wanted them because he has black wheels on his *** *** and the lug nuts stand out when they are not matchingAgain, he does currently have these lug nuts as agreed Thank you for your time and help in this matter Regards,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. First I would like to say that [redacted]'s Only concern seems to be the money that he is out. We have made our 1st car payment of $262.51 and will be making our next one by the end of next week. I didn't hear [redacted] offering to reimburse us for those payments, Which rightfully he should because he has had the car. We have a 60 day warranty, on top of the remainder of the original subaru warrenty, as well as the extended warrenty we purchased. So I cant image he's out too much! The only reason we are hearing from him now is because we filed this complaint with you....we have called at least 2 dozen times and showed up there without any results for weeks only now does he act like he's been helping all along....if he had showed any interest in correcting this problem with the car things would NOT be the way they are. We have been left in the dark up till this point....WE called the place they are bringing the car too to set up the appointment to get the car fixed. They only agreed to bring it there because....once again we notified you. We feel the entire situation should have been handled much differently maybe with more communication and honesty for the consumer. Yes, it is the second and definitely the LAST car we will be buying from the dealership.
Regards,
[redacted]
Revdex.com: Bald Hill Dodge has been in contact with me personally, including...
the business manager and owner, to apologize for their advertising mistake/miscommunication and to correct our transaction to my satisfaction. I would like to thank them for their communication, patience and understanding. The whole sales team worked very hard to resolve this issue. I would highly recommend Bald Hill Dodge to anyone looking for an honest dealer trying to serve their customer to the best of their ability.
I have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We apologize to the person who filed this complaint. This mail piece went out as an advertisment with about 7500 pieces with a marketing vendor that we use. If the complainant had no previous contact with Bald Hill than they must have been a group of recipients that were randomly...
sent. We sincerely apologize for any inconvenience this may have caused and we will be diligent to not let mail go out to people on any do not contact list.
Ownership reached out to the customer to explain the nature of the mistake online. The website has since been corrected and the customer has purchased a new vehicle from us and is happy with our dealership.
Revdex.com: Bald Hill Dodge has been in contact with me personally, including the business manager and owner, to apologize for their advertising mistake/miscommunication and to correct our transaction to my satisfaction I would like to thank them for their communication, patience and understanding The whole sales team worked very hard to resolve this issue I would highly recommend Bald Hill Dodge to anyone looking for an honest dealer trying to serve their customer to the best of their ability I have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. First I would like to say that ***'s Only concern seems to be the money that he is out. We have made our 1st car payment of $262.51 and will be making our next one by the end of next week. I didn't hear [redacted] offering to reimburse us for those payments, Which rightfully he should because he has had the car. We have a 60 day warranty, on top of the remainder of the original subaru warrenty, as well as the extended warrenty we purchased. So I cant image he's out too much! The only reason we are hearing from him now is because we filed this complaint with you....we have called at least 2 dozen times and showed up there without any results for weeks only now does he act like he's been helping all along....if he had showed any interest in correcting this problem with the car things would NOT be the way they are. We have been left in the dark up till this point....WE called the place they are bringing the car too to set up the appointment to get the car fixed. They only agreed to bring it there because....once again we notified you. We feel the entire situation should have been handled much differently maybe with more communication and honesty for the consumer. Yes, it is the second and definitely the LAST car we will be buying from the dealership. Regards, [redacted]
My name is *** *** and I am one of the owners here at Bald HillI want to start by saying that I have been in the loop of this repair since the beginningWhen the vehicle was brought in on September 23rd we felt it would be best to send it to an authorized Subaru dealer that we know and
trustThe repair was quite extensive as the motor had to come out of the car and a brand new factory original Subaru cylinder head had to be replacedThis repair was completed on 10/27/and cost us $using all new genuine Subaru partsI would also like to note that we have the customer is in a rental car that costs me $dollars for every day they are in itThere is one last step involved where the vehicle has to go to a special tuner due to modifications that were made and the customer is aware of thisWe have an appointment for Wednesday November 3rd to complete the repairWe have been moving this along as quickly as possible as it costs us $dollars a day for every day it is not completeI feel our dealership is acting in good faith and we should be complete this week with a total cost to us of well over $With a repair of this magnitude it is not unusual to have a time frame of this periodI sincerely apologize for this inconvenience but assure you that no cost is being spared to repair the vehicle correctly and timelyThis is the second vehicle purchase from this family and I am doing everything possible to resolve this issue. Sincerely, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did receive the black lug nuts yesterday evening, so that portion of the complaint is resolved.However, I am not surprised that the business continues to fabricate information regarding these issuesHad I known that purchasing the vehicle would require that I obtain a new license I would have completed this task prior to purchasing a new vehicleI was assured prior to the sale (by *** ***) and after the sale (by *** ***) that this would not be an issueI even forwarded an e-mail to *** *** with a picture of a bill at my current address because he said that as long as I have proof of residence in CT that they could register the vehicle, which was completely inaccurate informationAdditionally, I obtained my license following Columbus Day weekend on Tuesday 10/13, because the DMV was closed on Monday*** did not send the salesman (*** ***) to register the vehicle until Friday 10/Given the fact that they failed to contact me regarding the need for a new license prior to the temporary tag expiring, and I was unable to use my vehicle for days because of this issue, *** agreed to develop an incentive package for this major inconvenienceWhoever is reading this message at Bald Hill, what would you do without a vehicle for days? Do you think this would be inconvenient for you, especially when you have no control over the situation because someone else responsible for registering your vehicle dropped the ball?In regards to my hourly rate at work and work schedule, I was required to rearrange my schedule due to the relevance of this issue(needing the license ASAP to register the vehicle) I was forced to change my schedule for 10/on 10/12, which is highly inconvenient for me and my clients who already have enough difficulty managing hectic schedules with their children with developmental disabilitiesI never declined the incentive package which was promised by the dealership, and I'm not sure what individual would decline such a packageThe staff at Bald Hill are notorious for promising their clients incentives for their mistakes, and not following through on these promisesThis is evident in several online reviews of this particular dealershipI will continue to seek the incentive package that was guaranteed
Regards,
*** *** *** *** ***
The information regarding Mr*** is partially true, however there are also details that are left outI do not understand who told him that he did not need a new license, as we do many out of state purchases and would not forward that information to any of our clientsWe did let Mr
*** know that he would need to get a new license when he was calling about his registration, it was not until then that he called the sales manager regarding this issueHe voiced his complaint about having to get a new license, however that is required to registering your vehicle in ConnecticutHe then stated to me that he would be out of town for the holiday weekend and would obtain this when he returned which he did doOnce we received his license copy, the sales manager sent the salesman (*** ***) to the DMV in Connecticut to register his car, then the salesman drove to Mr*** to hand deliver his registration, taking *** off of the sales floor for almost the entire work dayBecause of the misunderstanding with the license, Bald Hill offered that there would be a compensation plan of oil changes and tire rotations for three years that were able to be used at any Chrysler dealership. This package however was not good enough for Mr*** as he went into detail about his hourly rate at work, and how much money he lost due to the time spent getting his license in the state that he now resides in and wanted to be registered in. The sales manager also had multiple calls with him about this compensation and Mr*** declined because the package was not worth his time lost at workNow he is stating that we are not standing by our offer, but that was not the caseThe black lug nuts were overnighted to our client last week as they had to be ordered from an outside sourceHe was correct in stating that Chrysler did not produce these partsHe wanted them because he has black wheels on his *** *** and the lug nuts stand out when they are not matchingAgain, he does currently have these lug nuts as agreed Thank you for your time and help in this matter Regards,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. First I would like to say that [redacted]'s Only concern seems to be the money that he is out. We have made our 1st car payment of $262.51 and will be making our next one by the end of next week. I didn't hear [redacted] offering to reimburse us for those payments, Which rightfully he should because he has had the car. We have a 60 day warranty, on top of the remainder of the original subaru warrenty, as well as the extended warrenty we purchased. So I cant image he's out too much! The only reason we are hearing from him now is because we filed this complaint with you....we have called at least 2 dozen times and showed up there without any results for weeks only now does he act like he's been helping all along....if he had showed any interest in correcting this problem with the car things would NOT be the way they are. We have been left in the dark up till this point....WE called the place they are bringing the car too to set up the appointment to get the car fixed. They only agreed to bring it there because....once again we notified you. We feel the entire situation should have been handled much differently maybe with more communication and honesty for the consumer. Yes, it is the second and definitely the LAST car we will be buying from the dealership.
Regards,
[redacted]
Revdex.com: Bald Hill Dodge has been in contact with me personally, including...
the business manager and owner, to apologize for their advertising mistake/miscommunication and to correct our transaction to my satisfaction. I would like to thank them for their communication, patience and understanding. The whole sales team worked very hard to resolve this issue. I would highly recommend Bald Hill Dodge to anyone looking for an honest dealer trying to serve their customer to the best of their ability.
I have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We apologize to the person who filed this complaint. This mail piece went out as an advertisment with about 7500 pieces with a marketing vendor that we use. If the complainant had no previous contact with Bald Hill than they must have been a group of recipients that were randomly...
sent. We sincerely apologize for any inconvenience this may have caused and we will be diligent to not let mail go out to people on any do not contact list.
Ownership reached out to the customer to explain the nature of the mistake online. The website has since been corrected and the customer has purchased a new vehicle from us and is happy with our dealership.