While our company certainly regrets that the [redacted]' customer service experiencedid not meet their expectations, we strongly disagree with their characterization of theevents described in Complaint ID [redacted]. First and foremost, it cannot be emphasizedenough that all funds due to the [redacted] have...
been refunded and/or reimbursed - there areno outstanding monies due the [redacted].In the spirit of customer service, B[redacted] Motor Sales, Inc., kept the profitmargins very low on the acquisition and sale of each truck the [redacted] purchased fromour company. It is my understanding that the [redacted] initially disputed the taxes and feesassociated with the truck purchases; however, a complete itemization has been providedto the [redacted] and addresses the alleged concerns.Further, Senator Troy B[redacted] - the named party on the letter we received fromthe Revdex.com - has no role in B[redacted] Motor Sales, Inc., or in the sales ofthe trucks to the [redacted]. To indicate otherwise is simply an error and we ask that allfuture correspondence avoid references to the Senator, as he is not involved in thebusiness or its dealings.Finally, it should be mentioned that Mrs. Jordan posted an incredibly derogatoryand inflammatory message on Facebook unfairly criticizing our business practices and mycharacter, as well as that of Tommy B[redacted]. We ask that the [redacted] refrain frompursuing such attacks, as the results of such are fareaching and, as mentioned above, alloutstanding funds have been reimbursed to the [redacted].We, at B[redacted] Motor Sales, Inc., consider the matter resolved and hope that the[redacted] will consider abandoning their pursuit of this Complaint, as we have met theterms of the settlement demand noted on Page 2.Please feel free to contact me at the number below, should you have any furtherquestions regarding this matter.Sincerely,Robert N[redacted] Motor Sales, Inc.(740) 45310558
While our company certainly regrets that the [redacted]' customer service experiencedid not meet their expectations, we strongly disagree with their characterization of theevents described in Complaint ID [redacted]. First and foremost, it cannot be emphasizedenough that all funds due to the [redacted] have...
been refunded and/or reimbursed - there areno outstanding monies due the [redacted].In the spirit of customer service, B[redacted] Motor Sales, Inc., kept the profitmargins very low on the acquisition and sale of each truck the [redacted] purchased fromour company. It is my understanding that the [redacted] initially disputed the taxes and feesassociated with the truck purchases; however, a complete itemization has been providedto the [redacted] and addresses the alleged concerns.Further, Senator Troy B[redacted] - the named party on the letter we received fromthe Revdex.com - has no role in B[redacted] Motor Sales, Inc., or in the sales ofthe trucks to the [redacted]. To indicate otherwise is simply an error and we ask that allfuture correspondence avoid references to the Senator, as he is not involved in thebusiness or its dealings.Finally, it should be mentioned that Mrs. Jordan posted an incredibly derogatoryand inflammatory message on Facebook unfairly criticizing our business practices and mycharacter, as well as that of Tommy B[redacted]. We ask that the [redacted] refrain frompursuing such attacks, as the results of such are fareaching and, as mentioned above, alloutstanding funds have been reimbursed to the [redacted].We, at B[redacted] Motor Sales, Inc., consider the matter resolved and hope that the[redacted] will consider abandoning their pursuit of this Complaint, as we have met theterms of the settlement demand noted on Page 2.Please feel free to contact me at the number below, should you have any furtherquestions regarding this matter.Sincerely,Robert N[redacted] Motor Sales, Inc.(740) 45310558