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Baldwin Builders Inc

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Review: We signed a contract with Mary B[redacted] in September, 2013 and were promised a completed pool by April 2014. We still do not have a completed pool. We met all of our payment obligations on time and chose all of the materials promptly; however, Mary B[redacted] has shown to be unprofessional and dishonest. We now have a huge concrete hole in our backyard that has become a physical danger to our 2 small children. All of the issues seemed to start when we decided to have a separate contractor work on our landscaping. Soon after, Mary became unresponsive, and gave us excuse after excuse for not working on the pool. She left the site a mess with exposed pipes and rot iron rods in the front of our yard. Our neighbors complained and we called several times to ask her to come out and clean up the site. Finally, after over 6 weeks of abandoning the site we informed her that we would file a complaint if she did not give us a completion date. Mary responded by threatening to report us to the county for non-compliance with the Chesapeake Watershed Act. Of course we kept all of the emails and are now filing a law suit against her. For over a month she told us the coping was in. When we called the coping company to see when our coping would arrive, we were told that Mary never finalized the order so it was on hold. In the last few days the coping and tile were finally completed. Today we expected to see the plaster up but when we called to get a completion date we were told that we had to get the final inspection done and that we were responsible for stabilizing the ground. All of these things she is responsible for according to our contract. Mary B[redacted] completely refuses to finish our pool and all we want is what we paid for. A completed pool and a final inspection from the county stating that it is ready and safe for use.Desired Settlement: Baldwin Pools is responsible for delivering a heated pool complete with the automatic pool cover we paid for, and a final inspection.

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Description: Swimming Pool Contractors, Dealers, Design

Address: 13403 Yardley Lane, Woodbridge, Virginia, United States, 22191

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