Baldwin Real Estate Corporation

I am writing to address the issues Mr [redacted] has submitted Mr [redacted] and [redacted] entered into a legal contract lease with us on July 24, with the end of the lease to terminate on August , Address: [redacted] ** [redacted] In regards to the carpet policy at move in, an inspection is completed and attachedDeficiencies were noted at time of move-in, however, during move-out inspection pet/urine order, and stains in flooring were noticeable therefore the resident is responsible for replacementOur lease states on Section 4- Obligations and undertakings by tenant Paragraph ITenant will take special care and caution in use of carpeting and flooring in the Apartment and will clean the carpeting and flooring in accordance with manufacturer's specificationsTenant will be responsible for any damage to the carpeting and flooring including but not limited to pet urine, pet feces, burns, and tears, reasonable wear under ordinary usage acceptedIf in Landlord's reasonable judgment, damage to the carpeting or flooring is extensive enough to require replacement; the cost of suchreplacement shall be chargeable back to Tenant as additional rentOur lease also states in Section 17- Security Deposit Paragraph 13, as a matter of policy, a deduction from the refundable security deposit will be made upon move out for a professional carpet cleaning and shampooingThe cost shall be commensurate with apartment size with prices ranging from $to $Schedule B Rules & Regulations: Paragraph states the tenant shall be responsible for appropriate maintenance of all carpeting and professional cleaning and shampooing at move outAny damages caused to carpet shall be chargeable to tenantCarpets not professionally cleaned at move out shall be cleaned and shampooed at the Tenant's expense Baldwin follows policy for every moand move-out with no unfair treatmentPolicy is for maintenance to list all damages with a replacement value on the inspection and notify the resident to come to the rental office located at Tamarack Drive, Carthage, NY for justification and resolution of noted chargesThis policy was followed by my maintenance staff and to date Mr [redacted] has not cometo the office to discuss any arrangements or discrepanciesMr [redacted] was argumentative with maintenance conducting the move-out where they felt uncomfortable and phoned a supervisor requesting his presenceWhen the supervisor arrived, his overall judgment in assessing the condition of the apartment was in accordance with company policyDuring this moment in time when Mr [redacted] was exiting the residence he stated "I will go the office with my lawyer"In addition to this another comment was made "it would be cheaper to have burned the place down"When maintenance arrived back at our central office at Tamarack Drive, the charges and discussion during move out were reported to meI evaluated and investigated by interviewing attending staff and did make a phone call to Mr [redacted] After introducing myselfl made the statement to Mr [redacted] that it was reported tome that he stated after the inspection "it would be cheaper to have burned the place down" and this type of comment can be report to authorities as a threat, an expression of this nature permits little variationIt was at this point Mr [redacted] became irate, annoyed and infuriated speaking over me and using what he so calls bullyingAt this point his move-out was review and a resolution was determined after investigation of the charges although he did not wish to continue the conversation with meAs stated I informed Mr [redacted] to calm down if we were going to continue the conversationThis was not going to occurMr [redacted] continued to phone this office back on four additionaloccasion, spouting off legal obligations and name throwing and placing demandsDuring each call another member of my staff (operations manager) was present to witness conversationI did tell Mr [redacted] I would not continue to subject this office to his demands and if he needed to discuss damages to make an appointment and we would discussMr [redacted] refused said I called him stupid and demanded the number of my boss and stated "you are legally obligated to give me his number"At this point I told him this conversation and any further attempt for him to phone this office would not be entertained to submit his concerns in writing for resolutionAt this time I feel Mr [redacted] has filed an incomplete complaint with inaccurate information to the Revdex.comTo resolve the matter of damages attached is a written consent to the termsMr [redacted] and Ms [redacted] resided in this residence with two cats and two dogs, in which during tenancy one dog gave birth to puppiesThe carpets at modid not display any odor of pet urinePolicy at A letter of apology will not be issued as no unprofessionalism occurred on this end .Sincerely, Denise W*** Regional Manager

I am the Regional Manager for DC Properties and have been researching this matter as we do not have a current contract with [redacted] This contract ended in and all ads associated had been removedIf you follow this link, the ad does state "prices and availability subject to change without notice"I am working with [redacted] on thisAll information within this ad is correct, and I am sending the chain of emails referencing this matter.The apartment that was stated available immediately was available at the time Mr [redacted] submitted his application (3/23/17)This apartment was leaded to another applicant Monday March 27,2017.Please let me know if there is any additional information needed to close this claim.Denise [redacted] , ARM Regional Property Manager Baldwin Real Estate Corporation [redacted]

I am the Regional Manager for DC Properties and have been researching this matter as we do not have a current contract with [redacted]. This contract ended in 2015 and all ads associated had been removed. If you follow this link, the ad does state "prices and availability subject to change...

without notice". I am working with [redacted] on this. All information within this ad is correct, and I am sending the chain of emails referencing this matter.The apartment that was stated available immediately was available at the time Mr. [redacted] submitted his application (3/23/17). This apartment was leaded to another applicant Monday March 27,2017.Please let me know if there is any additional information needed to close this claim.Denise [redacted], ARM Regional Property Manager Baldwin Real Estate Corporation[redacted]

I am writing to address the issues Mr. [redacted] has submitted.   Mr. [redacted] and [redacted] entered into a legal contract lease with us on July 24, 2013 with  the end of the lease to terminate on August 31 , 2015. Address: [redacted]...

[redacted]  In regards to the carpet policy at move in, an inspection is completed and attached. Deficiencies were noted at time of move-in, however, during move-out inspection pet/urine order, and stains in flooring were noticeable therefore the resident is responsible for replacement. Our lease states on Section 4- Obligations and undertakings by tenant Paragraph I. Tenant will take special care and caution in use of carpeting and flooring in the Apartment and will clean the carpeting and flooring in accordance with manufacturer's specifications. Tenant will be responsible for any damage to the carpeting and flooring including but not limited to pet urine, pet feces, burns, and tears, reasonable wear under ordinary usage accepted. If in Landlord's reasonable judgment, damage to the carpeting or flooring is extensive enough to require replacement; the cost of suchreplacement shall be chargeable back to Tenant as additional rent. Our lease also states in Section 17- Security Deposit Paragraph 13, as a matter of policy, a deduction from the refundable security deposit will be made upon move out for a professional carpet cleaning and shampooing. The cost shall be commensurate with apartment size with prices ranging from $200 to $500. Schedule B Rules & Regulations: Paragraph 9 states the tenant shall be responsible for appropriate maintenance of all carpeting and professional cleaning and shampooing at move out. Any damages caused to carpet shall be chargeable to tenant. Carpets not professionally cleaned at move out shall be cleaned and shampooed at the Tenant's expense.  Baldwin follows policy for every move-in and move-out with no unfair treatment. Policy is for maintenance to list all damages with a replacement value on the inspection and notify the resident to come to the rental office located at 836 Tamarack Drive, Carthage, NY for justification and resolution of noted charges. This policy was followed by my maintenance staff and to date Mr. [redacted] has not cometo the office to discuss any arrangements or discrepancies. Mr. [redacted] was argumentative with maintenance conducting the move-out where they felt uncomfortable and phoned a supervisor requesting his presence. When the supervisor arrived, his overall judgment in assessing the condition of the apartment was in accordance with company policy. During this moment in time when Mr. [redacted]  was exiting the residence he stated "I will go the office with my lawyer". In addition to this another comment was made "it would be cheaper to have burned the place down". When maintenance arrived back at our central office at 836 Tamarack Drive, the charges and discussion during move out were reported to me. I evaluated and investigated by interviewing attending staff and did make a phone call to Mr. [redacted]. After introducing myselfl made the statement to Mr. [redacted] that it was reported tome that he stated after the inspection "it would be cheaper to have burned the place down" and this type of comment can be report to authorities as a threat, an expression of this nature permits little variation. It was at this point Mr. [redacted] became irate, annoyed and infuriated speaking over me and using what he so calls bullying. At this point his move-out was review and a resolution was determined after investigation of the charges although he did not wish to continue the conversation with me. As stated I informed Mr. [redacted] to calm down if we were going to continue the conversation. This was not going to occur. Mr. [redacted] continued to phone this office back on four additionaloccasion, spouting off legal obligations and name throwing and placing demands. During each call another member of my staff (operations manager) was present to witness conversation. I did tell Mr. [redacted] I would not continue to subject this office to his demands and if he needed to discuss damages to make an appointment and we would discuss. Mr. [redacted] refused said I called him stupid and demanded the number of my boss and stated "you are legally obligated to give me his number". At this point I told him this conversation and any further attempt for him to phone this office would not be entertained to submit his concerns in writing for resolution. At this time I feel Mr. [redacted] has filed an incomplete complaint with inaccurate information to the Revdex.com. To resolve the matter of damages attached is a written consent to the terms. Mr. [redacted] and Ms. [redacted] resided in this residence with two cats and two dogs, in which during tenancy one dog gave birth to puppies. The carpets at move-in did not display any odor of pet urine. Policy at A letter of apology will not be issued as no unprofessionalism occurred on this end .Sincerely,  Denise W[redacted]  Regional Manager