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Baldwinsville Glass Inc

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I am writing to let you know that I received your complaint and to tell you that we have not or never have warranted glass BREAKAGE. There is no warranty on an insulated unit that is replaced and then broken by the customer. The warranty is on the unit seal failure where it fogs up or...

gets moisture between the glass within ten years, that is seal failure NOT the glass breaking, there has never been glass breakage warranty coverage. The reason the customer could not reach us is we have closed our business and are no longer in business. We regret that the customer broke the unit but we have never covered glass breakage in the 28 years we have been in business. Mis invoice states that we give ten year warranty on seal failure which would mean the factory didn't seal unit correctly and gas leaked out and moisture formed between the two panes of glass. Never by breaking glass, that is the customers liability. I hope this satisfies your questions. Our business closed 11/30/15 permanently. Sincerely, Joan M.Baldwinsville Glass Inc.

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Address: 15 Mcharrie St, Baldwinsville, New York, United States, 13027-2309

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