Bales Commercial Cleaning

We wrote a contract with *** *** on 05-4-in the amount of $ 16,By June it was clear to us that Mr*** was trying to cut corners and save insurance moneyAnd wanted us to state that there was more additional damage than there was to cabinetsSo that the insurance company would
pay him to replace cabinets that where not damaged and that he clearly was not going to replaceAnd that he wanted to take additional money for the flooringThe job just started heading down the wrong roadDuring a phone conversation I explained to Mr*** that we would not have any part of thatand that I would redo my scope for work we completed and would adjust things accordinglyAfter doing so, I showed where we had completed $ more work than we chargedKnowing the situation and that the homeowner was trying to make money on the jobit was decided to just let the $ just goPlease review our copy of work complete along with a copy of the contract and check the homeowner gave us to startPlease feel free to contact me with any questions. *** *** Sales/Production Manager Bales Cleaning and Restoration

Complaint: [redacted]
I am rejecting this response because: There are a multitude of reasons for my rejecting this response, namely because there are multiple errors not only in Mr. [redacted]'s insinuations, but also in the scope that he provided.  Please review the documents that I have attached that will show why and how Mr. [redacted]'s claims are misleading and inaccurate.  I apologize in advance for the quantity of the material, but I felt it was necessary to show the actual numbers and documents rather than making unsupported 'he said, she said' type of statements; and the quicker we get to the numbers, the more quickly I feel this can be resolved.Unfortunately, I am not able to attach all of the files that I reference in my rebuttal (titled 'Response to [redacted].docx); if there is a way that I can make these additional documents available for your review, please let me know.  I did attach what I felt were the most pertinent of the documents, but would like the opportunity to provide the others that I have prepared.
Sincerely,
[redacted]