Balian and Associates Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Jerry S[redacted] Sent: Tuesday, December 05, 2017 4:56 PMTo: '[redacted]Subject: Keidel Supply [redacted],I would like to apologize on behalf of Keidel Supply for your dissatisfaction with our customer service. We are constantly striving to be better daily and sometimes we...

fall short of that goal.  We have taken your statement with the Revdex.com and used it as a lesson to better ourselves.  Once again, we apologize for the service you received.  We are prepared to refund the additional $200 price difference from the internet.  Please see the attached paperwork showing the $200 in Pending Status with your credit card company. Regards, Jerry S[redacted]Plumbing & Lighting Showroom ManagerKeidel Supply Co., Inc.1150 Tennessee AvenueCincinnati, OH  45229 ###-###-####  Direct###-###-####  Fax