Thank you for your correspondence about Mr***We are sorry that Mr*** feels business days to get a response on the repairs to his vehicle was to longThe denial of Good Will repairs was not made by a rep of Balise Honda, it was made by *** *** *** *** we had to await their
responseThe warranty on Mr***'s vehicle has long expired and offer of assistance by Honda would be strictly Good will which was deniedOnce again this was not a decision made by Balise Honda and is entirely out of our handsThe customer relations number at *** *** *** is *** should you seek further clarificationThank you for the opportunity to address this situationPlease feel free to contact me directly should you have any questions
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please be advised they did not settle this to keep me as a customer, they settled this because of your involvement and that of the RI Dealer board! I appreciate your efforts and your part in getting this mess resolved fro me
Regards,
*** ***
To Whom It May Concern: The complaint referenced in the subject line for *** *** has been resolvedWe have decided to pay her in full for the disputed amount to keep her as a happy customerAttached is a copy of the check that will be available for *** to pick up once the complaint
at the DMV is also resolved, which should be as soon as the complaint manager there, *** ***, returns from vacation. Please let me know if any further explaination or documentation is required to clear this complaint with your offices. Sincerely, *** ***Business ManagerBalise Automotive***
Thank you for your correspondence about Mr***We are sorry that Mr*** feels business days to get a response on the repairs to his vehicle was to longThe denial of Good Will repairs was not made by a rep of Balise Honda, it was made by *** *** *** *** we had to await their
responseThe warranty on Mr***'s vehicle has long expired and offer of assistance by Honda would be strictly Good will which was deniedOnce again this was not a decision made by Balise Honda and is entirely out of our handsThe customer relations number at *** *** *** is *** should you seek further clarificationThank you for the opportunity to address this situationPlease feel free to contact me directly should you have any questions
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please be advised they did not settle this to keep me as a customer, they settled this because of your involvement and that of the RI Dealer board! I appreciate your efforts and your part in getting this mess resolved fro me
Regards,
*** ***
To Whom It May Concern: The complaint referenced in the subject line for *** *** has been resolvedWe have decided to pay her in full for the disputed amount to keep her as a happy customerAttached is a copy of the check that will be available for *** to pick up once the complaint
at the DMV is also resolved, which should be as soon as the complaint manager there, *** ***, returns from vacation. Please let me know if any further explaination or documentation is required to clear this complaint with your offices. Sincerely, *** ***Business ManagerBalise Automotive***