Balise Toyota

Customer's vehicle has been returned to the leasing company as agreed There have been no fees or penalties that have occurred We appreciate customer's patronage

I spoke with Ms [redacted] to let her know that her refund was processed on August 2, and she confirmed she received it this morning I apologized and let her know the reason we say it can take up to days is because each bank processes their refunds differently She understood and thanked me

Mr [redacted] , We have tried to reach you to discuss this matter further and come up with a solution that works for you Could you please reach out to [redacted] at [redacted] ? Thank you

[redacted] , Service Manager has looked into Mr [redacted] concerns The lift the vehicle was on has a safety bar at the top that shuts the lift off when anything comes in contact with it The bar was tested and is functioning as designedThere were no marks, scuffs or nicks on the foam bar, showing that it did not come in contact with anythingThe ceiling in the service area is approximately 20ft above the lift making it impossible for any vehicle to come in contact with it [redacted] spoke with the technician that worked on the vehicle and he indicated that the light bar was facing down when dropped off by the tow truck driver We did not inspect the bar at the time because the vehicle had arrived that way.Mr [redacted] emailed Mr [redacted] regarding the claim and explained, upon investigation it could not have happened here

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Dear ***, if you, when negotiating the price of a vehicle, specifically use the value of the remote starter, absolutely does it have a moneytary valueIn this case, every time the remote starter was mentioned from the sales person, it came with a $remark first [redacted] would say "but I'm putting in a $remote starter and you want tires too?"If you professionally install a $remote starter, it's still a $remote starter, I don't care about the range of it, I care about having genuine Toyota parts in my ToyotaThis especially when the price was mentioned several times during negotiation AND confirmed when I referred to it as a Toyota remote starter I would never ever have accepted this deal with a $reduction in price (your part of the tires) and an installed $remote starterYou gave me a price for my vehicle of $rather than the $offer you mailed to meIt simply not the deal I made I am am fine with being reimbursed for the tires and that money being sent to the bank Again, I suggest as I did the first time, that you can: (A) put in the Toyota remote starter that was promised(B) reimburse me the $and take out the remote starter you put in my vehicleOr (C) take you car back and pay out the loan Regards, [redacted]

Mr [redacted] - I know we have spoken several time and we did agreed to give you the 16" tires and rims that you requested but as indicated the tire light would stay on because the vehicle is equipped to have 17" tires We will refund you the $as you requested, however that money will go directly to the bank you funded the vehicle through As for the remote starter, the starter we installed is not a [redacted] remote starter It is professional installed and will not void any warranty Toyota gives you on the vehicle and Balise stands fully behind it The starter that was installed has a better radius that a Toyota starter and that is why we install this particular one We would be happy to remove the started if you wish We will not refund you the $you requested for the starter because it was a complimentary item with no monetary value.If you have any further questions or concerns please do not hesitate to contact meThank you [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The dealer also added things to the contract without my knowledge or consentFor instance I specificately told *** I did not want ***There it is on my bill and no ***Also you can tell MRS *** that *** DOES NOT accept payments/credits to the loan as she told meI am currently waiting for a call from *** *** (*** collections* save your explainations for him
Regards,
*** ***

Mr***
I have been in touch with *** *** *** our Repfrom *** and she was suppose to speak with *** *** regarding the process of money that is refunded on behalf of customers that have financed their vehicle from ***. I also have confirmed with her that they do take refunds from dealerships when product has been cancelled. I still am waiting to see if you want to exchange your remote starter for the items you requested. Please let me know what you have decided and I will make sure your refund gets applied to your account
Thank you
*** ***, Customer Relations Manager
***

I have contacted many people about my problem with Balise Toyota I ended up paying for cars They did not tell me on the day after I bought the first car that if I was to exchange it for another that I would have to pay for both It seems that no one can help me Every time I get a rejection it comes along with the same letter from Balise That letter contains many lies, but I don’t get the chance to defend myself First of all I did not contact another dealer I informed *** that I saw in the newspaper that *** *** was having a sale I never made any phone calls or visits to their dealership Second, Mr*** (General Manager) noticed that I was very upset when he said that he couldn’t do anything for me Actually I started crying He asked it there was anything he could do to make me happy I told him he could give me the money back that I lost by signing for cars in days Any decent person would give me back my money since I admitted that I made a mistake by signing the papers that he presented to me He knew I didn’t want cars His letter said that I would only take thousands of dollars to make me happy That’s not how it happened He had the last say and he did not tell the truth I was planning on getting new replacement windows with that money Now I can’t do it I did not do anything maliciously I made a mistake and I think that $13,is too much of a penalty.Thank you,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Nowhere in my quote does it state this offer does not include taxes or fees and I have never received a lease quote before where these amounts were not factored in already
Regards,
*** ***

The customer visited the Dealership on Tuesday June 2, to discuss her concerns. We reviewed thepaperwork for both the *** * and the *** purchase. The customer’scomplaint centers around her misunderstanding of how the second transaction(***) related to the first purchase
(*** *). After purchasing the *** *, the customer returned to theBalise Toyota and wanted to get a *** instead. It turns out prior tocoming in for the ***, the customer had made an inquiry with another dealer(we believe *** ***) and had received a more competitive quote for a ***,after purchasing the *** * from us. We traded her out of the *** intoa new ***.During the customers visit, we spent a considerableamount of time explaining why the payoff for the *** needed to be part of thetransaction. I must admit that I am not entirely sure the customercomprehends the payoff concept, but we made several attempts to clear up anyconfusion. We were able to clarify for the customer that she had indeedreceived credit for the $10,down payment she gave us in the purchase of the*** *In the end, I explained to the customer that we takecustomer satisfaction very seriously and want her to be 100% satisfied. We have extended Complimentary cleaning and detailing of her car, but she explained that unless we are prepared to give her “thousands” then she will not be happy.Please let me know if you have any further questions. Thank you

[redacted], Service Manager has looked into Mr. [redacted] concerns.  The lift the vehicle was on has a safety bar at the top that shuts the lift off when anything comes in contact with it.  The bar was tested and is functioning as designed. There were no marks, scuffs or nicks on the...

foam bar, showing that it did not come in contact with anything. The ceiling in the service area is approximately 20ft above the lift making it impossible for any vehicle to come in contact with it.  [redacted] spoke with the technician that worked on the vehicle and he indicated that the light bar was facing down when dropped off by the tow truck driver.  We did not inspect the bar at the time because the vehicle had arrived that way.Mr. [redacted] emailed Mr. [redacted] regarding the claim and explained, upon investigation it could not have happened here.

Mr. [redacted]- I know we have spoken several time and we did agreed to give you the 16" tires and rims that you requested but as indicated the tire light would stay on because the vehicle is equipped to have 17" tires.  We will refund you the $900 as you requested, however that money will go...

directly to the bank you funded the vehicle through.  As for the remote starter, the starter we installed is not a [redacted] remote starter.  It is professional installed and will not void any warranty Toyota gives you on the vehicle and Balise stands fully behind it.  The starter that was installed has a better radius that a Toyota starter and that is why we install this particular one.  We would be happy to remove the started if you wish.  We will not refund you the $600 you requested for the starter because it was a complimentary item with no monetary value.If you have any further questions or concerns please do not hesitate to contact me. Thank you .[redacted]
[redacted]

Mr. [redacted], We have tried to reach you to discuss this matter further and come up with a solution that works for you.  Could you please reach out to [redacted] at [redacted]?   Thank you.

We are at $318 a month and then the customer would need to pay State RI Reg/title doc fees and Sales tax.  $318 is the base payment plus 7% sales tax 22.26= 340.26. There is also a Toyota Financial Services 650 Bank acquisition fee and the 1st month payment must be taken at...

time of delivery on a 36 month lease and then they would have 35 payments left. None of this is considered money down. When we quote prices, we assume customers will take care of these additional items themselves.

Customer's vehicle has been returned to the leasing company as agreed.  There have been no fees or penalties that have occurred.  We appreciate customer's patronage.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Dear [redacted], if you, when negotiating the price of a vehicle, specifically use the value of the remote starter, absolutely does it have a moneytary value. In this case, every time the remote starter was mentioned from the sales person, it came with a $600 remark first. [redacted] would say "but I'm putting in a $600 remote starter and you want tires too?"If you professionally install a $50 remote starter, it's still a $50 remote starter, I don't care about the range of it, I care about having genuine Toyota parts in my Toyota. This especially when the price was mentioned several times during negotiation AND confirmed when I referred to it as a Toyota remote starter.  I would never ever have accepted this deal with a $600 reduction in price (your part of the tires) and an installed $50 remote starter. You gave me a price for my vehicle of $10500 rather than the $13800 offer you mailed to me. It simply not the deal I made.  I am am fine with being reimbursed for the tires and that money being sent to the bank.  Again, I suggest as I did the first time, that you can: (A) put in the Toyota remote starter that was promised. (B) reimburse me the $600 and take out the remote starter you put in my vehicle. Or (C) take you car back and pay out the loan. 
Regards,
[redacted]

Mr. [redacted]
I am sorry you feel we lied to you but we have looked into the remote starter, both Toyota and after [redacted]et are currently not available for your 2016 [redacted] TC push buttons.  As I indicated we would keep you informed if anything changed.  I did leave you a message...

saying that we could exchange the remote start for the items you requested.  The items you requested are less expensive and because the vehicle was financed we are obligated to the bank to refund any difference to them and it will reflex on the amount you owe.  I am not sure why [redacted] you told you that they don't do that, unless they didn't understand that the vehicle was financed through [redacted].  I have confirmed this with both our accounting department as well as our Representative for [redacted].  We do need to install the [redacted] for you and I believe we were going to do that when the remote starter was going to be installed.  Do to the issue with the starter we have not installed the [redacted] as of yet but plan to do so once you decide what you want us to do regarding the starter.  I hope this addresses all your concerns.  If you should have any further questions please contact me at [redacted] or [redacted].
Thank you.
[redacted], Customer Relations Manager.

I spoke with Ms. [redacted] to let her know that her refund was processed on August 2, 2016 and she confirmed she received it this morning.  I apologized and let her know the reason we say it can take up to 5 days is because each bank processes their refunds differently.  She understood and...

thanked me.