Customer, *** ***, wanted us to embroider his germania crest logo on the pocket of his jacket He brought his jacket to *** *** to have the seamstress open the seams where he wanted the embroiderer to place the hoop for the crest to be embroidered.The seam was opened above the
pocket on the left chest, therefore, the embroiderer embroidered the crest above the pocket, not ON the pocket When Mr*** came to pick up the jacket he said "how in the *** did you *** this up to my embroiderer I told Mr*** that we couldn't take out the embroidery on this jacket I told him to order another jacket and we could embroider on the pocket at no charge.I will not replace the cost of his jacket This is stated on my order forms that if there is a problem with the embroidery, we do not replace your item.Thank you,Jan B***Ball Embroidery & GiftsFairfield AvenueBellevue, KY
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Customer, *** ***, wanted us to embroider his germania crest logo on the pocket of his jacket He brought his jacket to *** *** to have the seamstress open the seams where he wanted the embroiderer to place the hoop for the crest to be embroidered.The seam was opened above the
pocket on the left chest, therefore, the embroiderer embroidered the crest above the pocket, not ON the pocket When Mr*** came to pick up the jacket he said "how in the *** did you *** this up to my embroiderer I told Mr*** that we couldn't take out the embroidery on this jacket I told him to order another jacket and we could embroider on the pocket at no charge.I will not replace the cost of his jacket This is stated on my order forms that if there is a problem with the embroidery, we do not replace your item.Thank you,Jan B***Ball Embroidery & GiftsFairfield AvenueBellevue, KY
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]