Ball Power Equipment, LLC

Good Afternoon Revdex.com of Greater Kansas CityRe: Complaint ID [redacted] This expedition started June 5th 2014, with the sale of Simplicity rear engine rider mdlto the CUSTOMER The machine was delivered on June 6th 2014, there was a complete check through of the machineThe rider was delivered and the customer approved of the unitweeks later I ( [redacted] ) received a call from CUSTOMER complaining profuselyI made a trip to his house and observed the area he was complaining about having adequate traction During the visit CUSTOMER was very abrasive in his approach about the mowerThe company has a no return policy w/out a restocking feeI waved that process, in order to acquire another satisfied customerCUSTOMER was given a full credit on the original purchase, that he had used towards a Simplicity Regent Lawn Tractor mdlThat was delivered on or about June , yet another check through of the new machine was doneThen on May 26th of CUSTOMER called and asked if I wanted to buy the lawn tractor back , that he had no use for it any longer I told him I would attempt to sell it for him at 0% I was told at that time , that the machine would not startCUSTOMER wanted the machine pickand repaired for sale, including a complete tune-up I told CUSTOMER after seeing the machine there was no need to spend the money for a complete tuif the mower was going to be soldCUSTOMER agreed and we proceeded to fix the no start problem The problem was a bad battery that carries a day warranty from the manufacturer, we replaced the battery and put the machine out for sale.Towards the middle to the end of August I had a visit from a man wanting to see the lawn tractor of CUSTOMER He claimed he just happened to be in the neighborhoodWe had moved the machine into the warehouse, to run it through the car washWe try to keep them in presentable condition for saleA few days later, I got a call from CUSTOMER demanding the return of his lawn tractor NOW! I remarked that my thoughts were that we were going to sell it for him He started in on how the machine was in my service dept I tried to explain on how we were power washing the unit He became more belligerent and demanded the return of the machine now I replied that it would be the following week and that he owed for the piand repair This agitated him even more and he got hateful An hour later CUSTOMER called back and said he had talked with the CEO of the battery company and that the CEO was appalled with the situation, and he would personally take care of this issueTo date I have not been give the name of the Battery Coor the name of the C.E.O This was followed by numerous calls to badger and talk down to my employees answering the phonesFinally I told him I would call him on Monday, August 28th to give him a delivery date and approxtime frameCome Monday he called agitated and we settled on Tuesday, August 29th between 8:A.Mand 12:P.M On Tuesday the 29th my delivery man called him to indicate that our trailer was taken to the shop to have the lights fixed They had stopped working and we wouldn't drive it without them being operational This agitated him once again and the phone calls started all over againWe finally got the trailer back, repaired on Wednesday August 30thHe called and demanded a substantial discount for his waitI replied that was not going to happenNothing was going to satisfy him, the condescending attitude prevailed towards myself and all of my personnelI finally hung up on him, ( there was no winning with him) he persisted in his calls so I told him I needed to paid in cash or cashier checkHe threatened with his attorney, ( I no longer trusted him to be honest and asked for another form of payment) I figured he would contest the charge at that pointWe do not keep credit card numbers on file and needed to process a refund, I had my secretary call to get the card number to do the refundThat was done on September 9th On Tuesday September 8th, I received a call from the CUSTOMERS WIFEShe was inquiring when their mower would be returnedWhen asked by me if her husband had filled her in on our conversations, she stated that he had to an extent but not entirelyI proceeded to fill her in, accurately and as they happened, on all of the circumstances and words regarding this issueIf I came across "abrupt/rude, I can assume it was due to my voiceI do not have a soft, quite voiceIt projects well and deeply Her and I came to an agreement that we would credit her credit card and she would pay in cashThat would satisfy the debt owed and would get the CUSTOMER back the equipmentWe also agreed that after doing this we would deliver the machine within hoursWe had not heard back by Wednesday the 9th, my secretary called CUSTOMER in order to obtain the credit card information for refundCUSTOMER answered the home phone and said his WIFE was not at home and gave her work numberMy secretary then called her work and obtained the informationShe also verified that CUSTOMERS WIFE would be bringing in another form of payment and then the machine would be deliveredAll went well in that phone call was wellThe credit card of the CUSTOMERS WIFE was refunded on September 9th at 1:48pmCurrently we are now awaiting someone to physically come into the business so that we can receive agreed upon payment as well as give proper invoice and receipts that we are unable to hand over when doing business over the phone.CUSTOMERS WIFE states that when the machine was purchased in June of that we did not have an issue with accepting their credit cardWe did not accept their credit card at that timeThey paid with check # If they were to obtain a trailer and pick the machine up, we would absolutely deduct the delivery portion of the pick up/delivery charge of $At this time I will not subject myself or any of my personnel to the tirades that we have experienced of the past very long weeks of unnecessary calls and verbal attacksThe CUSTOMER will need to make arrangements to remove this machine from my premises during work hours

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I want it to be perfectly clear that not everything [redacted] has stated is exactly the way he has presented it? A few facts, the check that [redacted] refers to is the additional purchase for the upgraded machine? The original purchase was in fact purchased with a credit card and it was for the 1st machine? Also everyone's demeanor was on good terms until [redacted] was offended that a friend of ours was up there to see the equipment (by the way OUR equipment)? There were a few other things [redacted] has stated that are not exactly the way he portrayed them, but I really don't care, I am a mature adult.I went and rented a trailer for $and picked up the machine myself and paid [redacted] in cash? I will tell you the machine was not brought out and loaded for us? We were pointed to where it was and then left for ourselves to load? It wasn't even started to verify the machine worked properly....Also I did this taking the word of [redacted] that the credit to my credit card was done as there still was no credit as of Friday when we picked up the machine? The lady at the desk did attach verification that the credit was sent in.So this issue is resolved? But if I were [redacted] I would look for another representative in our area? Thank you Revdex.com for your assistance in this issue[redacted]

The mower was purchased in June of 2014.? And there was no bill or invoice for the recent repairs.? The amount was given verbally over the phone.? I (***) have spoken to [redacted] at Ball Power Equipment LLC today and he was rather abrupt/rude over the phone.? Of course he was mad at the fact that my husband (***) got loud and frustrated with him and his staff.? When I tried to settle this he is "Very concerned that we might cancel the credit card payment and then he would be stuck.? He is not leaving any loose ends!"? So of course he is holding MY equipment until he gets the cash!? This is not right in any way at all.? First of all he took the credit card transaction and never mentioned that he will only take cash; 2) That piece of equipment is not his to hold on to.? I did purchase it with a credit card in June of and that was not a problem; If we go and get a trailer and pick it up ourselves he will not release the equipment until I give him cash or cashier check and he will not refund the delivery charge.So in order to get this machine back, I told him once I see the charges removed from my credit card then I will bring him the $cash and expect delivery.? He state, "he would do that and have the equipment delivered within hours after he received cash."? So far this has not occurred but this took place today 9/8/around 11:am[redacted] ?

The mower was purchased in June of And there was no bill or invoice for the recent repairs The amount was given verbally over the phone I (***) have spoken to [redacted] at Ball Power Equipment LLC today and he was rather abrupt/rude over the phone Of course he was mad at the fact that my husband (***) got loud and frustrated with him and his staff When I tried to settle this he is "Very concerned that we might cancel the credit card payment and then he would be stuck He is not leaving any loose ends!" So of course he is holding MY equipment until he gets the cash! This is not right in any way at all First of all he took the credit card transaction and never mentioned that he will only take cash; 2) That piece of equipment is not his to hold on to I did purchase it with a credit card in June of and that was not a problem; If we go and get a trailer and pick it up ourselves he will not release the equipment until I give him cash or cashier check and he will not refund the delivery charge.So in order to get this machine back, I told him once I see the charges removed from my credit card then I will bring him the $cash and expect delivery He state, "he would do that and have the equipment delivered within hours after he received cash." So far this has not occurred but this took place today 9/8/around 11:am[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I want it to be perfectly clear that not everything [redacted] has stated is exactly the way he has presented it A few facts, the check that [redacted] refers to is the additional purchase for the upgraded machine The original purchase was in fact purchased with a credit card and it was for the 1st machine Also everyone's demeanor was on good terms until [redacted] was offended that a friend of ours was up there to see the equipment (by the way OUR equipment) There were a few other things [redacted] has stated that are not exactly the way he portrayed them, but I really don't care, I am a mature adult.I went and rented a trailer for $and picked up the machine myself and paid [redacted] in cash I will tell you the machine was not brought out and loaded for us We were pointed to where it was and then left for ourselves to load It wasn't even started to verify the machine worked properly....Also I did this taking the word of [redacted] that the credit to my credit card was done as there still was no credit as of Friday when we picked up the machine The lady at the desk did attach verification that the credit was sent in.So this issue is resolved But if I were [redacted] I would look for another representative in our area Thank you Revdex.com for your assistance in this issue[redacted]

The mower was purchased in June of 2014. And there was no bill or invoice for the recent repairs. The amount was given verbally over the phone. I (***) have spoken to *** at Ball Power Equipment LLC today and he was rather abrupt/rude over the phone. Of course he was mad at
the fact that my husband (***) got loud and frustrated with him and his staff. When I tried to settle this he is "Very concerned that we might cancel the credit card payment and then he would be stuck. He is not leaving any loose ends!" So of course he is holding MY equipment until he gets the cash! This is not right in any way at all. First of all he took the credit card transaction and never mentioned that he will only take cash; 2) That piece of equipment is not his to hold on to. I did purchase it with a credit card in June of and that was not a problem; If we go and get a trailer and pick it up ourselves he will not release the equipment until I give him cash or cashier check and he will not refund the delivery charge.So in order to get this machine back, I told him once I see the charges removed from my credit card then I will bring him the $cash and expect delivery. He state, "he would do that and have the equipment delivered within hours after he received cash." So far this has not occurred but this took place today 9/8/around 11:am.*** ***

Good Afternoon Revdex.com of Greater Kansas CityRe: Complaint ID ***This expedition started June 5th 2014, with the sale of Simplicity rear engine rider mdl7800933 to the CUSTOMER. The machine was delivered on June 6th 2014, there was a complete check through of the machineThe rider was delivered and the customer approved of the unitweeks later I (*** ) received a call from CUSTOMER complaining profuselyI made a trip to his house and observed the area he was complaining about having adequate traction. During the visit CUSTOMER was very abrasive in his approach about the mowerThe company has a no return policy w/out a restocking feeI waved that process, in order to acquire another satisfied customer. CUSTOMER was given a full credit on the original purchase, that he had used towards a Simplicity Regent Lawn Tractor mdlThat was delivered on or about June , yet another check through of the new machine was doneThen on May 26th of 2015 CUSTOMER called and asked if I wanted to buy the lawn tractor back , that he had no use for it any longer. I told him I would attempt to sell it for him at 0%. I was told at that time , that the machine would not startCUSTOMER wanted the machine pickand repaired for sale, including a complete tune-up. I told CUSTOMER after seeing the machine there was no need to spend the money for a complete tuif the mower was going to be soldCUSTOMER agreed and we proceeded to fix the no start problem. The problem was a bad battery that carries a day warranty from the manufacturer, we replaced the battery and put the machine out for sale.Towards the middle to the end of August I had a visit from a man wanting to see the lawn tractor of CUSTOMER. He claimed he just happened to be in the neighborhoodWe had moved the machine into the warehouse, to run it through the car washWe try to keep them in presentable condition for saleA few days later, I got a call from CUSTOMER demanding the return of his lawn tractor NOW! I remarked that my thoughts were that we were going to sell it for him. He started in on how the machine was in my service dept. I tried to explain on how we were power washing the unit. He became more belligerent and demanded the return of the machine now. I replied that it would be the following week and that he owed for the piand repair. This agitated him even more and he got hateful. An hour later CUSTOMER called back and said he had talked with the CEO of the battery company and that the CEO was appalled with the situation, and he would personally take care of this issueTo date I have not been give the name of the Battery Coor the name of the C.E.O. This was followed by numerous calls to badger and talk down to my employees answering the phonesFinally I told him I would call him on Monday, August 28th to give him a delivery date and approxtime frameCome Monday he called agitated and we settled on Tuesday, August 29th between 8:A.Mand 12:P.M. On Tuesday the 29th my delivery man called him to indicate that our trailer was taken to the shop to have the lights fixed. They had stopped working and we wouldn't drive it without them being operational. This agitated him once again and the phone calls started all over againWe finally got the trailer back, repaired on Wednesday August 30thHe called and demanded a substantial discount for his waitI replied that was not going to happenNothing was going to satisfy him, the condescending attitude prevailed towards myself and all of my personnelI finally hung up on him, ( there was no winning with him) he persisted in his calls so I told him I needed to paid in cash or cashier checkHe threatened with his attorney, ( I no longer trusted him to be honest and asked for another form of payment). I figured he would contest the charge at that pointWe do not keep credit card numbers on file and needed to process a refund, I had my secretary call to get the card number to do the refundThat was done on September 9th 2015. On Tuesday September 8th, I received a call from the CUSTOMERS WIFEShe was inquiring when their mower would be returnedWhen asked by me if her husband had filled her in on our conversations, she stated that he had to an extent but not entirelyI proceeded to fill her in, accurately and as they happened, on all of the circumstances and words regarding this issueIf I came across "abrupt/rude, I can assume it was due to my voiceI do not have a soft, quite voiceIt projects well and deeply Her and I came to an agreement that we would credit her credit card and she would pay in cashThat would satisfy the debt owed and would get the CUSTOMER back the equipmentWe also agreed that after doing this we would deliver the machine within hoursWe had not heard back by Wednesday the 9th, my secretary called CUSTOMER in order to obtain the credit card information for refundCUSTOMER answered the home phone and said his WIFE was not at home and gave her work numberMy secretary then called her work and obtained the informationShe also verified that CUSTOMERS WIFE would be bringing in another form of payment and then the machine would be deliveredAll went well in that phone call was wellThe credit card of the CUSTOMERS WIFE was refunded on September 9th at 1:48pmCurrently we are now awaiting someone to physically come into the business so that we can receive agreed upon payment as well as give proper invoice and receipts that we are unable to hand over when doing business over the phone.CUSTOMERS WIFE states that when the machine was purchased in June of that we did not have an issue with accepting their credit cardWe did not accept their credit card at that timeThey paid with check # If they were to obtain a trailer and pick the machine up, we would absolutely deduct the delivery portion of the pick up/delivery charge of $At this time I will not subject myself or any of my personnel to the tirades that we have experienced of the past very long weeks of unnecessary calls and verbal attacksThe CUSTOMER will need to make arrangements to remove this machine from my premises during work hours

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I want it to be perfectly clear that not everything *** has stated is exactly the way he has presented it A few facts, the check that *** refers to is the additional purchase for the upgraded machine The original purchase was in fact purchased with a credit card and it was for the 1st machine Also everyone's demeanor was on good terms until *** was offended that a friend of ours was up there to see the equipment (by the way OUR equipment) There were a few other things *** has stated that are not exactly the way he portrayed them, but I really don't care, I am a mature adult.I went and rented a trailer for $and picked up the machine myself and paid *** in cash I will tell you the machine was not brought out and loaded for us We were pointed to where it was and then left for ourselves to load It wasn't even started to verify the machine worked properly....Also I did this taking the word of *** that the credit to my credit card was done as there still was no credit as of Friday when we picked up the machine The lady at the desk did attach verification that the credit was sent in.So this issue is resolved But if I were *** I would look for another representative in our area Thank you Revdex.com for your assistance in this issue.*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]I want it to be perfectly clear that not everything [redacted] has stated is exactly the way he has presented it.  A few facts, the check that [redacted] refers to is the additional purchase for the upgraded machine.  The original purchase was in fact purchased with a credit card and it was for the 1st machine.  Also everyone's demeanor was on good terms until [redacted] was offended that a friend of ours was up there to see the equipment (by the way OUR equipment).  There were a few other things [redacted] has stated that are not exactly the way he portrayed them, but I really don't care, I am a mature adult.I went and rented a trailer for $29 and picked up the machine myself and paid [redacted] in cash.  I will tell you the machine was not brought out and loaded for us.  We were pointed to where it was and then left for ourselves to load.  It wasn't even started to verify the machine worked properly....Also I did this taking the word of [redacted] that the credit to my credit card was done as there still was no credit as of Friday when we picked up the machine.  The lady at the desk did attach verification that the credit was sent in.So this issue is resolved.  But if I were [redacted] I would look for another representative in our area.  Thank you Revdex.com for your assistance in this issue.[redacted]

The mower was purchased in June of 2014.  And there was no bill or invoice for the recent repairs.  The amount was given verbally over the phone.  I ([redacted]) have spoken to [redacted] at Ball Power Equipment LLC today and he was rather abrupt/rude over the phone.  Of course he was mad at...

the fact that my husband ([redacted]) got loud and frustrated with him and his staff.  When I tried to settle this he is "Very concerned that we might cancel the credit card payment and then he would be stuck.  He is not leaving any loose ends!"  So of course he is holding MY equipment until he gets the cash!  This is not right in any way at all.  First of all he took the credit card transaction and never mentioned that he will only take cash; 2) That piece of equipment is not his to hold on to.  I did purchase it with a credit card in June of 2014 and that was not a problem; If we go and get a trailer and pick it up ourselves he will not release the equipment until I give him cash or cashier check and he will not refund the delivery charge.So in order to get this machine back, I told him once I see the charges removed from my credit card then I will bring him the $190 cash and expect delivery.  He state, "he would do that and have the equipment delivered within 24 hours after he received cash."  So far this has not occurred but this took place today 9/8/15 around 11:00 am.[redacted]

Good Afternoon Revdex.com of Greater Kansas CityRe: Complaint ID [redacted]This expedition started June 5th 2014, with the sale of Simplicity rear engine rider mdl. 7800933 to the CUSTOMER.  The machine was delivered on June 6th 2014, there was a complete check through of the machine. The rider was delivered and the customer approved of the unit. 3 weeks later I ([redacted] ) received a call from CUSTOMER complaining profusely. I made a trip to his house and observed the area he was complaining about having adequate traction.  During the visit CUSTOMER was very abrasive in his approach about the mower. The company has a no return policy w/out a restocking fee. I waved that process, in order to acquire another satisfied customer. CUSTOMER was given a full credit on the original purchase, that he had used  towards a Simplicity Regent Lawn Tractor mdl. 2691131. That was delivered on or about June 26 2014 , yet another check through of the new machine was done. Then on May 26th of 2015 CUSTOMER called and asked if I wanted to buy the lawn tractor back , that he had no use for it any longer.  I told him I would attempt to sell it for him at 0%.  I was told at that time , that the machine would not start. CUSTOMER wanted the machine picked-up and repaired for sale, including a complete tune-up.  I told CUSTOMER after seeing the machine there was no need to spend the money for a complete tune-up if the mower was going to be sold. CUSTOMER agreed and we proceeded to fix the no start problem.  The problem was a bad battery that carries a 90 day warranty from the manufacturer, we replaced the battery and put the machine out for sale.Towards the middle to the end of August I had a visit from a man wanting to see the lawn tractor of CUSTOMER.  He claimed he just happened to be in the neighborhood. We had moved the machine into the warehouse, to run it through the car wash. We try to keep them in presentable condition for sale. A few days later, I got a call from CUSTOMER demanding the return of his lawn tractor NOW! I remarked that my thoughts were that we were going to sell it for him.  He started in on how the machine was in my service dept. .  I tried to explain on how we were power washing the unit.  He became more belligerent  and demanded the return of the machine now.  I replied that it would be the following week and that he owed for the pick-up and repair.  This agitated him even more and he got hateful.  An hour later CUSTOMER called back and said he had talked with the CEO of the battery company and that the CEO was appalled with the situation, and he would personally take care of this issue. To date I have not been give the name of the Battery Co. or the name of the C.E.O.  This was followed by numerous calls to badger and talk down to my employees answering the phones. Finally I told him I would call him on Monday, August 28th 2015 to give him a delivery date and approx. time frame. Come Monday he called agitated and we settled on Tuesday, August 29th 2015 between 8:00 A.M. and 12:00 P.M. .  On Tuesday the 29th my delivery man called him to indicate that our trailer was taken to the shop to have the lights fixed.  They had stopped working and we wouldn't drive it without them being operational.  This agitated him once again and the phone calls started all over again. We finally got the trailer back, repaired on Wednesday August 30th. He called and demanded a substantial discount for his wait. I replied that was not going to happen. Nothing was going to satisfy him, the condescending attitude prevailed towards myself and all of my personnel. I finally hung up on him, ( there was no winning with him) he persisted in his calls so I told him I needed to paid in cash or cashier check. He threatened with his attorney, ( I no longer trusted him to be honest and asked for another form of payment).  I figured he would contest the charge at that point. We do not keep credit card numbers on file and needed to process a refund, I had my secretary call to get the card number to do the refund. That was done on September 9th 2015.   On Tuesday September 8th, I received a call from the CUSTOMERS WIFE. She was inquiring when their mower would be returned. When asked by me if her husband had filled her in on our conversations, she stated that he had to an extent but not entirely. I proceeded to fill her in, accurately and as they happened, on all of the circumstances and words regarding this issue. If I came across "abrupt/rude, I can assume it was due to my voice. I do not have a soft, quite voice. It projects well and deeply.  Her and I came to an agreement that we would credit her credit card and she would pay in cash. That would satisfy the debt owed and would get the CUSTOMER back the equipment. We also agreed that after doing this we would deliver the machine within 24 hours. We had not heard back by  Wednesday the 9th, my secretary called CUSTOMER in order to obtain the credit card information for refund. CUSTOMER answered the home phone and said his WIFE was not at home and gave her work number. My secretary then called her work and obtained the information. She also verified that CUSTOMERS WIFE would be bringing in another form of payment and then the machine would be delivered. All went well  in that phone call was well. The credit card of the CUSTOMERS WIFE was refunded on September 9th at 1:48pm. Currently we are now awaiting someone to physically come into the business so that we can receive agreed upon payment as well as give proper invoice and receipts that we are unable to hand over when doing business over the phone.CUSTOMERS WIFE states that when the machine was purchased in June of 2014 that we did not have an issue with accepting their credit card. We did not accept their credit card at that time. They paid with check # 1720. If they were to obtain a trailer and pick the machine up, we would absolutely deduct the delivery portion of the pick up/delivery charge of $37.50. At this time I will not subject myself or any of my personnel to the tirades that we have experienced of the past very long 2 weeks of unnecessary calls and verbal attacks. The CUSTOMER will need to make arrangements to remove this machine from my premises during normal work hours.