Balla Technology LLC

On Fri, Jul 17, at 7:AM, [redacted] *** [redacted] wrote:Hello, SoftwareJones finally did come through with the product orderedHowever it was much later than originally promised and there was essentially no prior communication to inform us of the statusAt one point we really thought we had been ripped off by this company due to their lack of response to our emails and that their phone never picked up, it only went to a voicemail that was full and you could not leave a messageSincerely, [redacted] ***

Hello [redacted] ,I apologize that we did not have your product in stock as we stated in an email to you there is some product that we do not keep a ton in stock as its costly and doesn't sell often and this happened to be one We did check with our vendor as we also stated and that product was pricier than what you had originally paid You had requested an immediate refund and we did so to you please see below:(it does take - days to post on your account depending on your bank)Settlement Amount: USD (568.88) Settlement Date and Time: 20-May-16:08:PDT Business Day: 20-May- Batch ID: Authorization Information Authorization Amount: USD (568.88) Submit Date /Time: 20-May-08:07:PDT Authorization Code: Reference Transaction ID: Transaction Type: RefundSo saying we had not issued a credit was not fair to say so when it had been done.Everyone is entitled to their review and we do work hard to correct our issues and most of the time they have been resolved with satisfaction and some have not updated their negative review and we hope we had satisfied you with issuing the immediate credit

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
After filing the claim, the refund did appear on my credit card statement. I didn't find it earlier. It seems that seller tried their best to fix the problem though result is not expected.Just a suggestion, the seller should let the customers quickly know if the products are out of stock and should not hold this for more than 2 business days that is pretty much standard ecommernce practice. So the customers can make another purchase from different source on time.We understand that running a small business is not easy. But that shouldn't be the excuse to give the customers hard time.I am Ok with the seller's response. You can close the case now.
Regards,
 
[redacted]

Hello [redacted],I apologize that we did not have your product in stock as we stated in an email to you there is some product that we do not keep a ton in stock as its costly and doesn't sell often and this happened to be one.  We did check with our vendor as we also stated and that product was...

pricier than what you had originally paid.  You had requested an immediate refund and we did so to you please see below:(it does take 7 - 10 days to post on your account depending on your bank)Settlement Amount:


USD (568.88)




Settlement Date and Time:


20-May-2015 16:08:41 PDT




Business Day:


20-May-2015




Batch ID:


322054106




Authorization Information





Authorization Amount:


USD (568.88)




Submit Date /Time:


20-May-2015 08:07:20 PDT






Authorization Code:








Reference Transaction ID:





7173635042






Transaction Type:


RefundSo saying we had not issued a credit was not fair to say so when it had been done.Everyone is entitled to their review and we do work hard to correct our issues and most of the time they have been resolved with satisfaction and some have not updated their negative review and we hope we had satisfied you with issuing the immediate credit.

On Fri, Jul 17, 2015 at 7:14 AM, [redacted] wrote:Hello, SoftwareJones finally did come through with the product ordered. However it was much later than originally promised and there was essentially no prior communication to inform us of the status. At one point we...

really thought we had been ripped off by this company due to their lack of response to our emails and that their phone never picked up, it only went to a voicemail that was full and you could not leave a message. Sincerely, [redacted]