Ballantyne RV & Marine

I apologize for our delay with this as Mark Mhas been in the hospital for some time now and he typically is the person who responds to these concernsThis response is in regards to ID# [redacted] , [redacted] ---Mr [redacted] took his camper on a trip to Florida ---mid may Mr [redacted] brought his unit to us with tire wear concern We diagnosed concern and submitted to manufacturer with photos attached of concern----manufacturer denied the claim stating customer over loaded unit and bent the axle (rated for lbs)----on Mr [redacted] ’s behalf we fought with the manufacturer of the unit and the axle After back and forth with [redacted] components (axle) and [redacted] (camper) we got [redacted] to send a new axle at no charge and [redacted] to agree to replace the tires and cover the labor on installing the axle--- [redacted] components made a heavier axle for trailer (lbs) and shipped to us on 7/21/---received axle on or about 7/26/and we installed and completed that week---Mr [redacted] came in to inspect and believes his axle is in crooked---we again measured with him there and its straight and set to factory standards, we in turn offered to tow trailer with him following behind in his car to see it goes straight down the road—he did not want to do this---he then stated if the axle is straight then the body is crooked---we measured that –it is also meets factory standards---I myself have contacted Mr [redacted] on 8/31/15/ and offered to meet him at our [redacted] store ( I am out of [redacted] , ny store) and go over all his concernsHe asked me to have camper measured again in which my technician in [redacted] is currently doingWe hope to come to a resolution with Mr [redacted] soon ----as it stands now the Mr [redacted] ’s coach has been repaired to factory specs and as we do not dictate what the manufacturer will and wont cover, we fought on his behalf to get this covered for Mr [redacted] when manufacturer determined customer over loaded the unitPlease be advised that this is a very small camper and only has a cargo capacity of 600lbs including camping gear, water in the holding tanks, fire wood, food ect, ect, ect Sincerely Matt B Parts & Service Director Ballantyne RV & Marine

Anyways as far as the response goes I have very little way to confirm what the customer is referring toThere are no names, no time frame, no reference to a unit,whether it was new or used.We would love to assist but we can not pay $ for something we know very little about making it hard to identify the problemIf this unit is new then all repairs are under factory warranty and can be performed anywhere that handle the product.If we could have more information regarding who they talked with, when, what theybought, who promised so that I can follow up.Mark [redacted] President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.com spoke to [redacted] and the following was relayed:They did come out and repair most of itThere is still one issue outstandingEverything has been fixed except the counter top which was cut wrongThey were supposed to call back yesterday to update us.Regards, [redacted]

Revdex.com spoke with Matt at the business and the following was relayed: We have spoken to the customer againThe problem with tires worn on edges were due to the axle being bentThat was repaired, the work is guaranteed and if there is any issue with the tires we will take care of for months and/or anything reasonable after that time periodHe was also, in good faith, offered the months of payments for the time his vehicle was out of service

I am not sure what to say, the first time they have the issue to force an email to the Revdex.com they do not reference a unit, a person in the shop etcThe second time they say they are not satisfiedWe send someone out we fix items, we digest travel time, mechanics wages, and we say nothing but try to make the consumer happyCountertops very rarely get replaced and finding an exact match sometime can take weeks if not longerMuch of what we have done is good will, and yet they are still not happyI am at a loss for wordsMark