Ballard Designs Outlet

We have received requested pictures of the tree for documentation and to support refund decision The requested refund has been made as of today's date in the amount of $

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It would have been helpful to have this explained to me at the point of serviceI spoke with customer representatives and no one could figure out what the discrepancy wasAlso communicated with a product specialistToo many layers to go through with no one knowing how to resolve itI would encourage you, Ballard Designs, to look at your internal processes to ensure that the information that is sent to the customer reflects the true costAs mentioned previously, the tracking information that I received--on the original order--did not include all of the informationI have attached a screenshot of it for your reviewBetter training of representatives on how to problem solve these types of issues will be critical to securing great customer and a good reputation Regards, [redacted] *

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have received requested pictures of the tree for documentation and to support refund decision.  The requested refund has been made as of today's date in the amount of $379.99 .

The first order's total of $560.18 did not include the $40 Truck fee for delivery. The 2nd order total is $600.18, not $618.00.
When the order ships we will credit the $40.00 fee, which will then be the requested order total of $560.18. Total Product $ 509.25
Sales Tax ...

.00
THRESHOLD 90.93
Total for order is 600.18

We respect the informatin provided by Mrs. [redacted] regarding our most recent seasonal offering regarding the "free shipping".  Our Marketing Department will be made aware.  Currently much care and time is given to the declarations to inform our customers, but understand many times more...

clarification and detail desired by many consuemrs.  We are sending Mrs. [redacted] a Gift Certificate int he amount of what the shipping would have been ($17.95) if the order had reached completion.   Our sincerest apologies and any additional concerns may be direct to my attention.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It would have been helpful to have this explained to me at the point of service. I spoke with 4 customer representatives and no one could figure out what the discrepancy was. Also communicated with a product specialist. Too many layers to go through with no one knowing how to resolve it. I would encourage you, Ballard Designs, to look at your internal processes to ensure that the information that is sent to the customer reflects the true cost. As mentioned previously, the tracking information that I received--on the original order--did not include all of the information. I have attached a screenshot of it for your review. Better training of representatives on how to problem solve these types of issues will be critical to securing great customer and a good reputation. 
Regards,
**