Ballard Fish & Oyster Co

This is our response to the complaint of *** *** The issue in the complaint is the amount currently due *** *** We currently owe *** *** approximately $11,due on a property tax loan that the customer has not paid in almost three yearsThis loan is currently in the process of litigation The other loans *** *** had with our company had been paid off by the property ownerOnly loans *** *** invested went to full term and a release of lien was forwarded to *** *** at his California addressAll funds were delivered by wire transferIt was *** *** *esponsibility to sign and file the release of lien with tax authority for the property addressAll this explanation was provided on each loan payoffHe was paid a 12% yield on each of these loans according to our agreement until the loans paid off I believe he is of the understanding that he would get paid the return on all the interest due whether the loan paid off early or notThis was not our agreementHe received all interest due plus principal repaymentAll these records are on file at our office The remaining loan will be paid in full upon the outcome of the litigationThis loan is still accruing at an annual interest rate of 12%. I have attached the header from an email we sent to *** *** from our Operations Manager explaining this and a copy of the reconciliation Hopefully, when the litigation with the final loan is done, this will bring closure to this matter Regards, *** ** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** We invested $125,with this coaapproximatley years ago & from the very beginning we have not been paid in a timely manner, we constantly had to call them to get paid They were terrible about calling us back & following through on there commitments We have so far been paid $131,& we mailed them a list of all the wire transfers totaling that amountWe've ask them repeatly to reconcile our figures with there with no response They say they only owe us $which means our total return on our investment would be $17, In addition we have not signed lien releases on many of these loans they say are paid It's obvious these numbers are incorrect *** * *** ***

This is our response to the complaint of [redacted]   The issue in the complaint is the amount currently due [redacted] We currently owe [redacted] approximately $11,000 due on a property tax loan that the customer has not paid in almost three years. This loan is currently in the process of...

litigation.   The other loans [redacted] had with our company had been paid off by the property owner. Only 6 loans [redacted] invested went to full term and a release of lien was forwarded to [redacted] at his California address. All funds were delivered by wire transfer. It was [redacted]esponsibility to sign and file the release of lien with tax authority for the property address. All this explanation was provided on each loan payoff. He was paid a 12% yield on each of these loans according to our agreement until the loans paid off.  I believe he is of the understanding that he would get paid the return on all the interest due whether the loan paid off early or not. This was not our agreement. He received all interest due plus principal repayment. All these records are on file at our office.   The remaining loan will be paid in full upon the outcome of the litigation. This loan is still accruing at an annual interest rate of 12%.    I have attached the header from an email we sent to [redacted] from our Operations Manager explaining this and a copy of the reconciliation.   Hopefully, when the litigation with the final loan is done, this will bring closure to this matter.   Regards,   [redacted]