Ballard & Son Construction

Thank you for your response and it is unfortunate to hear that your concerns were not resolved regarding the prepaid package discountOur cancellation/refund policy posted in the office clearly states that no refunds will be givenHowever, because we value Ms [redacted] , we made the exception to provide a refundPlease see the attached contract and refund policy Once again, we have reviewed the account, associated transactions and correspondence While we understand your frustration, our agency did provide a refund and the refund check was cashed · Initial payment of $received 12/1/· -$12/3/to evaluate Client’s vehicle (hour evaluation time plus minutes travel time to Client’s choice of Auto Dealership) · -$1/25/No Show Charge · -$1/28/No Show Charge (Waived) · $Refund issued to Client April 4th, At this time, we have decided to waive the additional no show charge for 1/25/and provide a refund of $ We hope that we have been able to fully address your concerns in order to consider this matter resolved

I am rejecting this response because:
While I do agree to an added refund, I adamantly stress that for future customers, the business revise their policy to state that the pre paid package reverts back to individual session prices when wanting to cancel servicesFor me, I fear others will be mislead by the current policy as it is written.
Hopefully the business learns to properly communicate their payment policies to their customers

Thank you for your response and it is unfortunate to hear that your concerns were not resolved regarding the prepaid package discount. Our cancellation/refund policy posted in the office clearly states that no refunds will be given. However, because we value Ms. [redacted], we made the exception to provide a refund. Please see the attached contract and refund policy.
Once again, we have reviewed the account, associated transactions and correspondence.
While we understand your frustration, our agency did provide a refund and the refund check was cashed. 
·       Initial payment of $650.00 received 12/1/15
·       -$300.00 12/3/15 to evaluate Client’s vehicle (1 hour evaluation time plus 30 minutes travel time to Client’s choice of Auto Dealership)
·       -$100.00 1/25/16 No Show Charge
·       -$100.00 1/28/16 No Show Charge (Waived)
·       $250.00 Refund issued to Client April 4th, 2016
At this time, we have decided to waive the additional no show charge for 1/25/16 and provide a refund of $100.  We hope that we have been able to fully address your concerns in order to consider this matter resolved.