BallDrop.com

To Whom It May Concern, Thank you for the complaint notificationSince the complaint has been initiated, the customer has been refunded in full We consider this matter closed Should you have any further questions or concerns, please feel free to reach us at any time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have had to wait for months for TheBallDrop to replyI believe they only replied on the [redacted] of april, months after asking me to allow up to two weeks for an answer to my complaint, because the Revdex.com contacted themThey say " [redacted] "I hardly classify this as VIP seating priced at $per person! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your reply, it is amazing it took you days to reply since the last email you sent First you have attached and cited terms of agreement for Cravetickets.com not for BallDrop and as you stated on the email you sent me on you are not affiliated and are to completely independent companies I have also stated in previous email's that I do understand the policy of no returns and exchanges however 1- no one check my ID - How do you know I am years old? The policy you attached says you have to be Do you simply trust a person to be because they accepted the agreementIt is illegal to not check ID because I could have been a minor that was allowed in the establishment where there is an open bar 2- I don't see you mentioning the fact that you guys run out of VIP bracelets and that the GA line was moving much faster than the VIP lineIt is called VIP for a reason people in VIP are supposed to be let in before GAYou ran out of bracelets because it appeared you were giving bracelets to everyone3- It is really rude for you to say if I wanted food I should have gone somewhere elseAnd by the way you are right food was supposed to be served 1st come st served between 9-but how am I supposed to take advantage of this when I arrive early to take advantage of every penny I spent and you guys don't open the door without any explanationCan you explain why the doors were closed? I would like to know the reason why I am having this long single sided argument with you - You have not been in communication with meI have been trying to contact you and you haven't been respondingI requested a phone call by a manager or someone higher up to provide me with an explanation for why they think it is ok to do business like this when I did held my end of the deal and paid you 5- Just like you are "in the business of negotiating rebate amount." I would also like to not be in the business of having people tell me what to do with my money and giving me the short end of the stickI still feel cheated as a costumer I feel you guys don't careAll you want is your money Please come back to me with an actual resolution to my problem [redacted] ** *** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] - Josh at Helpdesk [redacted] ** [redacted] [redacted] Thank you for finally replying to my email While I understand you are two different companies, Cravetickets basically put the blame on you guys at Balldrop and said you guys will reach out to me, and I waited and nothing happened I do not believe this is all you can do for me as I have been more than patient with both companies and you guys have made me wait days to get some type of responseWhen I purchased the tickets I went through BallDrop, when I received the tickets it was through Cravetickets so at some level you guys must work together and share client information I would like for a manager or better yet the founder or CEO of Balldrop to call me and explain to me why they think it is okay to do business this wayWhen you go to the store and buy a bottle of vodka and pay for a whole bottle of vodka you don't expect to receive only half a bottle and be okay with it right? When you take a cab from Harlem and tell them to take you to Williamsburg you don't expect them to drive by Times Square and kick you out there, Do you? That is how cheated I feel and all you can do after days and dollars is I can give you for your troubles There are no real apologies like, here are a couple of bottles for the alcohol you didn't get to consume and here is a paid reservation to a restaurant so you can eat the food you didn't get to eatThere is no here are complementary tickets for next year to anywhere you want because you are important as a client and your opinions matterNOTHING! this is unacceptable, I expect a call ASAP In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern: Thank you for your complaint notificationDespite the customer's claims, we have been in e-mail correspondence with the customer regarding his claims and experience on board the Harbor Lights NYE cruise [redacted] asserts in his claim to the Revdex.com that '[he was] forced to wait outside in the frigid cold and told that [they] were not on the list and therefore NOT ALLOWED ON THE BOAT[THEY] showed [their] confirmation TO NO AVAIL.' Attached here, please find email correspondence with the customerPlease see in the email dated on Friday, January [redacted] 2016, that customer clearly states, " [redacted] ***" Customer explicitly states in the email that eventually they were granted access onboard, despite claiming here that they were NOT allowed on the boatIn response to having to share the table, customer purchased SEATED VIP tiered tickets - seated VIP tickets include seats at a SHARED table - there were no private tables on this NYE cruise On an email dated Tuesday, January [redacted] 2016, after thoroughly de-briefing with our ground team, as well as our teams on the boat, we issued a response to [redacted] 's initial claims and emailsUltimately, the customer was granted access on board, and had access to all the amenities included in his ticket typeHowever, to put our best foot forward, we did offer a 25% rebate, as customer did initially deal with some mishaps getting on board, and some confusion about the table and seatingThe 25% reflects the difference between General Admission, and Seated VIP tiered tickets which the customer purchased Customer immediately rejected our 25% refund offer, demanding a full refund, even though the customer was allowed on the vessel and partook in the entire partyAll amenities were available to all guests - complementary food, open bar, DJ, dance floor, and customer did have a table/seating SHARED (though that is what the customer purchased), however we did still offer a 25% rebate Furthermore - on an email dated Friday, February [redacted] 2016, customer emailed again, claiming now that he is seeking a 125% refund of the prices paid, despite the fact that he was in attendance of the entire party Unfortunately we cannot be held responsible for customer's overall opinion of the eventWe tried to put our best foot forward in offering a 25% rebate to the customer, even though we did provide all amenities included with the customer's ticket typeWe are unable to accommodate any refund greater than 25% (less service / delivery fees), let alone 125% rebate for the customer's night As you can see the evidence from the emails, the customer DID have access to the party, and we DID offer a compensation which the customer denied Should you have any further questions or concerns, please feel free to reach us here at any time Thank you for your time

Attached, please find a copy of our non-refundable ticket purchase terms of sale Unfortunately we are unable to accommodate a refund

To Whom It May Concern:
Thank you for your Revdex.com Complaint notificationWe have been in correspondence with this customerWe are aware there was a delay with the door at our NYE party at ***Due to circumstances beyond our control, there was a delay in getting the doors
open. As per our non-refundable ticket purchase terms of sale, it explicitly states that, 'the Venue reserves the right to make any changes it deems necessary to maintain customer safety and to provide reasonable servicesPurchase of this ticket is non-refundable for any reason including but not limited to any dissatisfaction customer has with the event experience; waiting on line for admission; any changes in services including start and end times, venue's limits on complementary amenities such as menu selections and/or drink brands.' Purchase terms of sale have been included as an attachment.
All customers must click and agree to these purchase terms in order to complete check outRegarding the complaints about the food, we do advertise that all food selection is complementary, on a first-come, first-served basisCustomer purchased tickets to a NYE party, and we always stress to our customer's that food served is light bites and appetizers, NOT a full mealIf customer wanted a NYE DINNER, customer should have purchased tickets to a different event.
As we were aware of the delay and hold at the door, we did offer customer a $rebate on the ticket purchase - ticket price customer paid was $before any service and/or delivery feesAll service and delivery fees are non-refundable, for any reasonWe tried to put our best foot forward, and offer a $rebate, which amounts to approximately 21%Customer rejected our offer and is demanding a refund in the amount of $per ticketUnfortunately we cannot accommodate any refund greater than $Moreover, we are not in the business of negotiating rebate amount.
Thank you for your timeShould you have any further questions or concerns, please feel free to reach us here at any time

To Whom It May Concern, 
Thank you for the complaint notification. Since the complaint has been initiated, the customer has been refunded in full. 
We consider this matter closed. 
Should you have any further questions or concerns, please feel free to reach us at...

any time.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have had to wait for 3 months for TheBallDrop to reply. I believe they only replied on the [redacted] of april, 3 months after asking me to allow up to two weeks for an answer to my complaint, because the Revdex.com contacted them.
They say "[redacted]". I hardly classify this as VIP seating priced at $163 per person!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your reply, it is amazing it took you 20 days to reply since the last email you sent. 
First you have attached and cited terms of agreement for Cravetickets.com not for BallDrop and as you stated on the email you sent me on 2/**/2016 you are not affiliated and are to completely independent companies. 
I have also stated in previous email's that I do understand the policy of no returns and exchanges however. 
1- no one check my ID - How do you know I am 21 years old? The policy you attached says you have to be 21. Do you simply trust a person to be 21 because they accepted the agreement. It is illegal to not check ID because I could have been a minor that was allowed in the establishment where there is an open bar. 
2- I don't see you mentioning the fact that you guys run out of VIP bracelets and that the GA line was moving much faster than the VIP line. It is called VIP for a reason people in VIP are supposed to be let in before GA. You ran out of bracelets because it appeared you were giving bracelets to everyone.
3- It is really rude for you to say if I wanted food I should have gone somewhere else. And by the way you are right food was supposed to be served 1st come 1 st served between 9-11 but how am I supposed to take advantage of this when I arrive early to take advantage of every penny I spent and you guys don't open the door without any explanation. Can you explain why the doors were closed? I would like to know the reason why I am having this long single sided argument with you. 
4 - You have not been in communication with me. I have been trying to contact you and you haven't been responding. I requested a phone call by a manager or someone higher up to provide me with an explanation for why they think it is ok to do business like this when I did held  my end of the deal and paid you. 
5- Just like you are "in the business of negotiating rebate amount." I would also like to not be in the business of having people tell me what to do with my money and giving me the short end of the stick. I still feel cheated as a costumer I feel you guys don't care. All you want is your money. 
Please come back to me with an actual resolution to my problem. 
[redacted]
** [redacted]  
[redacted]
- Josh at Helpdesk
[redacted]
** [redacted]
Thank you for finally replying to my email. 
While I understand you are two different companies, Cravetickets basically put the blame on you guys at Balldrop and said you guys will reach out to me, and I waited and nothing happened. 
I do not believe this is all you can do for me as I have been more than patient with both companies and you guys have made me wait 42 days to get some type of response. When I purchased the tickets I went through BallDrop, when I received the tickets it was through Cravetickets so at some level you guys must work together and share client information. 
I would like for a manager or better yet the founder or CEO of Balldrop to call me and explain to me why  they think it is okay to do business this way. When you go to the store and buy a bottle of vodka and pay for a whole bottle of vodka you don't expect to receive only half a bottle and be okay with it right? When you take a cab from Harlem and tell them to take you to Williamsburg you don't expect them to drive by Times Square and kick you out there, Do you? 
That is how cheated I feel and all you can do after 42 days and 260 dollars is I can give you 50 for your troubles. 
There are no real apologies like,  here are a couple of bottles for the alcohol you didn't get to consume and here is a paid reservation to a restaurant so you can eat the food you didn't get to eat. There is no here are complementary tickets for next year to anywhere you want because you are important as a client and your opinions matter. NOTHING!
this is unacceptable, I expect a call ASAP. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Attached, please find a copy of our non-refundable ticket purchase terms of sale. 
Unfortunately we are unable to accommodate a refund.

Thank you for your notification. We have since responded to the customer's query. 
After speaking with the primary promoter of the party, as well as the event manager on-site, we are unable to accommodate a refund for the customer.

To Whom It May Concern: 
Thank you for your complaint notification. Despite the customer's claims, we have been in e-mail correspondence with the customer regarding his claims and experience on board the Harbor Lights NYE 2016 cruise. [redacted] asserts in his claim to the Revdex.com that...

'[he was] forced to wait outside in the frigid cold and told that [they] were not on the list and therefore NOT ALLOWED ON THE BOAT. [THEY] showed [their] confirmation TO NO AVAIL.' Attached here, please find email correspondence with the customer. Please see in the email dated on Friday, January [redacted] 2016, that customer clearly states, "[redacted]"  Customer explicitly states in the email that eventually they were granted access onboard, despite claiming here that they were NOT allowed on the boat. In response to having to share the table, customer purchased SEATED VIP tiered tickets - seated VIP tickets include seats at a SHARED table - there were no private tables on this NYE cruise. 
On an email dated Tuesday, January [redacted] 2016, after thoroughly de-briefing with our ground team, as well as our teams on the boat, we issued a response to [redacted]'s initial claims and emails. Ultimately, the customer was granted access on board, and had access to all the amenities included in his ticket type. However, to put our best foot forward, we did offer a 25% rebate, as customer did initially deal with some mishaps getting on board, and some confusion about the table and seating. The 25% reflects the difference between General Admission, and Seated VIP tiered tickets which the customer purchased. 
Customer immediately rejected our 25% refund offer, demanding a full refund, even though the customer was allowed on the vessel and partook in the entire party. All amenities were available to all guests - complementary food, open bar, DJ, dance floor, and customer did have a table/seating SHARED (though that is what the customer purchased), however we did still offer a 25% rebate. 
Furthermore - on an email dated Friday, February [redacted] 2016, customer emailed again, claiming now that he is seeking a 125% refund of the prices paid, despite the fact that he was in attendance of the entire party. 
Unfortunately we cannot be held responsible for customer's overall opinion of the event. We tried to put our best foot forward in offering a 25% rebate to the customer, even though we did provide all amenities included with the customer's ticket type. We are unable to accommodate any refund greater than 25% (less service / delivery fees), let alone 125% rebate for the customer's night ... 
As you can see the evidence from the emails, the customer DID have access to the party, and we DID offer a compensation which the customer denied. 
Should you have any further questions or concerns, please feel free to reach us here at any time.  Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your reply.
First of all, it is untrue that you do not discuss specific orders with anyone other then the buyer. Although [redacted] purchased the tickets, it was I who discussed upgrading to VIP seating with The Ball Drop customer services. I have numerous emails to prove it. I notice that when it comes to upgrading tickets and spending additional money their are no issues regarding who is the "named buyer", but when it comes to acknowledging a complaint, all of a sudden it is not me who you would like to speak to.
The reason I write to you instead of Miguel Such is because he is spanish, and does not speak english. If you would prefer what he has to say be translated, that is not a problem, although you will find his opinion does not difer from mine.
With regards to "nightclub seating" not meeting our expectations, the size of the cocktail table is not what we are concerned about. What we find unacceptable is that there was nowhere for us to physically sit down. Regardless of the type of seating or the size of the table that comes with it, VIP seating implies in no uncertain terms that you will have somewhere, anywhere, to actually sit! And I am not requesting a full refund, only the additional money paid to upgrade from general admision to VIP seating when seating was  simply not provided. Surely this is not an unreasonable request?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On November **, 2103, I purchased two (2) Mezzanine SEATED VIP tickets at the Liberty Theater, with a preferred VIP entry line at 8:00 p.m., passed hors d’oeuvres from 9-11.30pm and open bar.

No VIP Line and Late Entry – When we arrived at 8:30 p.m., there was no VIP entry line and we stood in a line that stretched outside in the frigid cold until the doors opened at 9:00 p.m. (tickets clearly show 8:00 p.m. - copies available). Due to a poor coat check process, we did not get into the venue until 9:20 p.m.

No Seating – Despite the hype of the value of a VIP SEATED ticket, there were 9 people assigned to our table #**(all showed up) and there was only seating for 3 people (small couch). I complained to several of your staff (with clipboards) and was told there was nothing they could do. I asked at least 5 staff to get the on-duty manager/supervisor for me and was assured [redacted] would be by to see me. No manager came. I was told by [redacted] (an [redacted]) to contact the organizers after the [redacted] and to request a refund of my tickets.

No Passed Hors d’oeuvres from 9-11.30pm – No one came to our table with passed hors d’oeuvres during our time there.

Poor Excuse for an Open Bar – While there was an open bar, there were only 2 bartenders for the entire Mezzanine level (serving maybe 500+ people). It took 25+ minutes to get a drink.

We left BEFORE the ball drop on NYE and went to our hotel room.

I have documentation that [redacted] (an [redacted]) acknowledged that there was “no seating, long line at the bar with a 25+ minute wait and that I wanted my money back”. [redacted] (a bottle hostess) acknowledged and witnessed the documentation.

Others had similar issues that night - see other complaints.

I sent the above complaint on January 9, 2014 and got a response on January **, 2014 that my inquiry was under review. No further contact from them through today April **, 2014. In early March 2014 I disputed the charge with my credit card company. They issued a temporary credit and contacted Ball Drop, LLC. On March **, 2014 Ball Drop, LLC sent what it appears to be a form letter hiding behind the fact that our contract stated NO REFUNDS, EXCHANGES OR CANCELLATION. And they didn't even send me a copy. Had to get a copy of it from my credit card company on April **, 2014.

The New York City Department of Consumer Affairs is next.......Desired Settlement: I want a complete credit issued for the entire cost of the tickets for misrepresentation.

Review: I purchased 2 tickets from balldrop for the AMC 34 Comedy Festival taking place on December **2013 and it was one of the worst New Years Eve experiences we have ever had. I am extremely dissatisfied with the service we were provided (see further details below) and since complaining to the business via email on January **2014, I have received a very poor level of response from the business. I received one email to say my complaint was under review on January **, and I sent follow-up emails on January **and January **, to which I received no response. I called on January **and again on January **, and was told both times that it was still under review and they were awaiting feedback from an organization they share the event with before they could handle the complaint, regardless of the fact that I paid balldrop for this service, not anyone else. I was assured a response the week of January **but have received nothing.

Specific complaint details:

I specifically called Balldrop's customer service team prior to purchasing tickets to make sure we would be able to see the NYE Times Square ball drop on a screen at the event because it was the most important thing for me when choosing which event to attend, and they assured me I would. That was not the case at all, the only people who could see the screen were on the the top floor for the 'club event' (also taking place in the same venue) and anyone on lower floors participating in other events were not allowed access up there to see it at midnight. Instead we spent the NYE countdown stood in the cinema foyer hearing everyone upstairs countdown and enjoy the midnight celebrations where we couldn't participate.

What made this worse was the experience we had earlier in the the evening.

Tickets said admission was at 8pm so we arrived at 7.30pm to join the line early, admission for VIPs didn't even start until almost 8.30pm. It was freezing temperatures outside so it was extremely frustrating that we were unable to enter the event at the scheduled time.

Then when we finally got inside we were told to join a line for a wristband, but at the wristband line the usher there told us that was the line to be issued a VIP table and to go back to the entrance. We did that and were sent back to the line yet again. After we told the second usher we were being refused access and we had to join the line he went and spoke to the first usher and eventually resolved to us joining the line. We had to wait another 30minutes to make it to the front of that line because there was only one person at the front handling the VIP table groups so it was taking a very long time. But when we made it to the front they weren't really sure what wristband we needed. Somebody explained that at the ticket pick-up location they had run out of wristbands a week before the event which is why we didn't have wristbands like everyone else did. Eventually they found some gold wristbands and gave us both one.

We were sent up one floor, then another, and another, until we finally reached the top floor where we were asked to check our coats, I refused because I didn't think we were in the right place for the comedy. So we asked a member of staff and they didn't know where the comedy was. We were pointed in the direction of a manager who said it was down on floor 3. We went down a floor and asked a member of staff there if that was floor three, but not to our surprise, they didn't know. We tried going down to the next floor where it looked like something must be going on. We tried one of the theatres and there were a few people in there so we asked one of ushers at the door if this was the comedy and which room number it was. He looked at our wristbands and said no we must be in the other comedy room which is in theatre 6. So we went into theatre 6 to find we were in the room that was kept for the comedians to use, so an usher in there apologized that we had been sent to the wrong room and directed us to another theatre that was the second room for the comedy. The organization of this event, and the helpfulness of staff was shocking.

We soon realized everyone else for the comedy had red wristbands and what had happened was we'd been given the gold ones for the 'club' which is why we'd been sent from one wrong place to another and been having so much difficulty finding the comedy, not helped by staff not knowing enough to help us. We went back downstairs to the entrance and VIP desk and said we'd been given the wrong wristbands, and showed our tickets, and they changed them for us.

Finally 2 hours after arriving we were able to take our seats in the comedy, just in time for it to start. Of course by that point the line for the bar was a long wait, and most of the hot food had run out so we felt extremely frustrated and annoyed that after arriving early for the event our time has just been wasted and we were not able to take full advantage of what we had paid for.

Then at five minutes before midnight when the comedian said we were going to be breaking "to go out into the foyer, enjoy some champagne and watch the ball drop" we all left the theatre to find we weren't allowed access to the floor that was showing the ball drop on screen and there was no champagne, just a ridiculously long line for the open bar.

We were so disappointed with the evening, it ruined my New Year's Eve in New York and I think it's unacceptable that we should have received such a poor experience from Balldrop, especially for them to not offer an immediate apology and compensation for us not receiving the service we had paid for.Desired Settlement: I would like an apology from the business, and a full refund for both of our tickets.

Review: To whom it may concern,

Thank you for looking into this matter.

On 12/**/15, I purchased tickets online through BALLDROPCOM for an event held later that night. The website said tickets had to be picked up, but didn't specify when or where until after purchase. After I purchased tickets at 6:29 PM, the email confirmation said the pick up location closed at 5 PM. Hence, I was unable to pick up tickets. The website should've either made this clear before the fact, or disabled ticket purchases if they couldn't honor the tickets.

This dispute is because BALLDROPCOM provided pick-up details only AFTER purchasing the tickets (at which point the venue had closed) and because they hadn’t refunded my account 3-5 business days after they said they would.

Specifically, I purchased the tickets at 6:29 PM on 12/**/15, and the confirmation then said the pick-up location closed at 5:00 PM on 12/**/15. Hence, they continued to advertise and promote, and accept payments for, an event which they could no longer honor.

Immediately after noticing this, I called BALLDROPCOM to verify whether there was an alternate location to pick up tickets after hours, or if I could go directly to the venue with my email confirmation. They said neither was possible.

In fact, the person with whom I spoke apologized for the inconvenience and told me my account would be refunded in 3-5 business days because the venue had closed and I had no way of acquiring my tickets (hence my original dispute that I was unable to receive the tickets I’d purchased).

This wasn’t a case in which I’d purchased tickets and then later decided against attending the event. This was a case in which I’d purchased tickets WHICH WERE IRRETRIEVABLE.

Had the website clearly stated, before purchase, that the ticket venue had closed for the event, I wouldn’t have purchased tickets.

I fully understood that sales were final, and I fully intended to attend the event. HOWEVER, there was NO WAY for me to pick up tickets, as evidenced by the email attached and my phone call immediately after receiving confirmation (which was the first place that provided details on pick up times).Desired Settlement: BALLDROPCOM should refund me for the cost of the event since they sold tickets and could no longer deliver them.

Business

Response:

To Whom It May Concern, Thank you for the complaint notification. Since the complaint has been initiated, the customer has been refunded in full. We consider this matter closed. Should you have any further questions or concerns, please feel free to reach us at any time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is resolved.

Sincerely,

Review: I have been having an issue with BallDrop.com and [redacted] for a purchase I made for new year's tickets. My friend and I decided to go to [redacted] for new years and from previous experience we decided to get VIP tickets to skip the line and go in faster.

The party was advertised as a 5 hour open bar from 9pm to 2am when we arrived to the club a little before 9 pm they directed me to the VIP line. at 9:15 I inquired at what time the doors would open and they said they weren't letting anyone in. At around 9:30 pm the line moved up as if they only let about 5 people in. And it moved slowly until we got to the lobby at 10:35PM. At the lobby hotel guest were complaining about the wait for elevators and the general admission line appeared to be moving much faster than the VIP line. There were more people checking tickets for GA tickets and only one person for VIP tickets. At the same time VIP wristbands were given out to both GA and VIP ticket holders so bad that by the time they checked my ticket they put two Xs on my hand claiming that 2 was for VIP and 1 was for GA (to be honest I did not see 1 person with only one X). My ID was also not checked to make sure I was over 21. I finally got in the club at 11:00PM and by 11:10 pm all the food was gone. While getting food the lady behind me said she had come upstairs while her friends were still in line to use the bathroom and there were cops upstairs which was holding up the line longer.

I paid for 5 hours of open bar and 2 hours of hors d'evours and instead we got 10 min of cold hors devours and about 2.5 hours of open bar.

We originally bought the tickets through Balldrop.com and but received our tickets from cravetickets.com.

We each paid $262.95 ($28 was a fee and $5 was for delivery)

On January [redacted] I email [redacted] to complain

on January [redacted] they email me apologizing for my experience at [redacted] (I went to [redacted]) and they offered me 15% refund. But I want the equivalent to 2 hours which is $105

On Januray [redacted] I asked the for more than 15%

On January [redacted] I emailed them again to follow up

On January [redacted] they emailed me saying a representative from balldrop.com will contact me

On January [redacted] I email [redacted] to follow up since no one contacted me

On January [redacted] I email both Crave tickets and Balldrop for follow up

On February [redacted] I sent an email to both companies to follow up and included my original email

On February [redacted] I sent a [redacted] message to balldrop.com they responded saying they didn't know about my problem, I sent them a screenshot of the emails

On February [redacted] Balldrop replied claiming they are not affiliated to Cravetickets and that is the reason they have not replied and offered $50 dollars refund

On February [redacted] I asked for a manager to call me since I do not think it is fair for them to only give me $50 when we spent so much money, were out in the cold, starved because there was no food and missed 2 hours of open bar.

On February [redacted] I emailed them to follow up, no response

On February [redacted] I sent them another [redacted] message, no response

on February [redacted] I posted a complain tagging them on my [redacted] wall, no response

I have contacted them so many times and they have not come to a realistic resolution with me. What should I do?

I need helpDesired Settlement: I would like to receive a minimum of $105 per person for total of $210

Business

Response:

To Whom It May Concern:Thank you for your Revdex.com Complaint notification. We have been in correspondence with this customer. We are aware there was a delay with the door at our NYE party at [redacted]. Due to circumstances beyond our control, there was a delay in getting the doors open. As per our non-refundable ticket purchase terms of sale, it explicitly states that, 'the Venue reserves the right to make any changes it deems necessary to maintain customer safety and to provide reasonable services. Purchase of this ticket is non-refundable for any reason including but not limited to any dissatisfaction customer has with the event experience; waiting on line for admission; any changes in services including start and end times, venue's limits on complementary amenities such as menu selections and/or drink brands.' Purchase terms of sale have been included as an attachment. All customers must click and agree to these purchase terms in order to complete check out. Regarding the complaints about the food, we do advertise that all food selection is complementary, on a first-come, first-served basis. Customer purchased tickets to a NYE party, and we always stress to our customer's that food served is light bites and appetizers, NOT a full meal. If customer wanted a NYE DINNER, customer should have purchased tickets to a different event. As we were aware of the delay and hold at the door, we did offer customer a $50 rebate on the ticket purchase - ticket price customer paid was $229 before any service and/or delivery fees. All service and delivery fees are non-refundable, for any reason. We tried to put our best foot forward, and offer a $50 rebate, which amounts to approximately 21%. Customer rejected our offer and is demanding a refund in the amount of $100 per ticket. Unfortunately we cannot accommodate any refund greater than $50. Moreover, we are not in the business of negotiating rebate amount. Thank you for your time. Should you have any further questions or concerns, please feel free to reach us here at any time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your reply, it is amazing it took you 20 days to reply since the last email you sent. First you have attached and cited terms of agreement for Cravetickets.com not for BallDrop and as you stated on the email you sent me on 2/**/2016 you are not affiliated and are to completely independent companies.