Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off, this is all smoke, mirrors and lies from Driveways By US, which is all I have encountered from the company since their work on my driveway therefore nothing said in response at this point will resolve my complaintOnce again, Driveways By US lacks the professionalism to take responsibility FACT - Driveways by us RESURFACED my drivewayThe company did not REPAVE it. FACT - During the resurfacing process four inches of a sand/gravel aggregate base were laid on the pre-existing driveway starting from a point at the top of the driveway extending down to a point just before the cul-de-sac (see photo "DRIVEWAY RESURFACING BOTTOM and "DRIVEWAY RESURFACING TOP") FACT - There was a six foot cut away of the original asphalt at the bottom of the driveway. FACT - By laying four inches of aggregate on top of existing driveway then into a cut away surface a "lip" was created in the drivewayAdding four inches of asphalt to the entire driveway did not remove this lip but rather the lip became permanent (see photo "DRIVEWAY MEASURED"). FACT - During the survey process I voiced concern over the lip that would be created and was verbally assured it would not be a problem. FACT - On the day of work performance I reiterated my concern after seeing that only six feet of old driveway had been removedAgain I was told there would be no problem. FACT - Had the company removed six more feet the lip in my driveway would by feet from the connection to the cul-de-sac and there would be no front end scraping from my vehicleThis is basic geometry (see photo again, "DRIVEWAY MEASURED").FACT - My vehicles did not scrap at the bottom of my driveway before the work performed by Driveways By US FACT - I did not have a "lip" in my driveway before the work performed by Driveways By USOPINION - If my driveway was too steep then the company should have told me this would be too challenging for their capabilities in the first place Then I would have taken my business elsewhere However since the only option I was presented with was "there won't be any problems" and someone had paved it to begin with, I opted to let Driveways BY US have $3,of my business DRIVEWAYS BY US FAILED TO DO THE RESURFACING JOB CORRECTLY. FACT - RE: PUDDLES - Another lieI spoke with the owner's son about the puddles four days after the job was completeWhile they are indeed small, they are still low lying areas at the top of my driveway which collect puddled waterFACT - I did not have these puddles in my old driveway before the work performed by Driveways BY USThese reside in the exact area where the company did another cut away of the original asphalt (unable to attach photos due to limit on web site)FACT - What I have failed to mention until now is the crooked berm on my driveway which resembles a squiggly line as opposed to a high quality straight berm, (see photo, "DRIVEWAY BERM 1")BOTTOM LINE - Driveways By US did not live up to its advertised standards of qualitySince I challenged the company to stand by their guarantee, I have been countered with excuses and liesNot once has the company accepted responsibility for its actions, lack of planning, and poor execution.
Regards,
*** ***
Revdex.com spoke with the owner of the business who stated that the customer's house is on a very high hill at the end of a cul-de-sac and that it is a steep driveway, which accounts for the sharp slantHe stated that he did not do the original driveway, but simply re-paved the existing driveway, and the
same angle was present prior to the work he didHe stated that as for the guarantee, he would correct the issue if he had done something wrong but that was not the caseHe stated that he cannot change the incline of the driveway and the hill or the angle of the road, and therefore there is going to be a steep angleHe also stated that as far as the puddles mentioned in the complaint, that was something that would have showed up after the first rain when the driveway was completed in April, and was never mentioned prior to this complaint
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off, this is all smoke, mirrors and lies from Driveways By US, which is all I have encountered from the company since their work on my driveway therefore nothing said in response at this point will resolve my complaintOnce again, Driveways By US lacks the professionalism to take responsibility FACT - Driveways by us RESURFACED my drivewayThe company did not REPAVE it. FACT - During the resurfacing process four inches of a sand/gravel aggregate base were laid on the pre-existing driveway starting from a point at the top of the driveway extending down to a point just before the cul-de-sac (see photo "DRIVEWAY RESURFACING BOTTOM and "DRIVEWAY RESURFACING TOP") FACT - There was a six foot cut away of the original asphalt at the bottom of the driveway. FACT - By laying four inches of aggregate on top of existing driveway then into a cut away surface a "lip" was created in the drivewayAdding four inches of asphalt to the entire driveway did not remove this lip but rather the lip became permanent (see photo "DRIVEWAY MEASURED"). FACT - During the survey process I voiced concern over the lip that would be created and was verbally assured it would not be a problem. FACT - On the day of work performance I reiterated my concern after seeing that only six feet of old driveway had been removedAgain I was told there would be no problem. FACT - Had the company removed six more feet the lip in my driveway would by feet from the connection to the cul-de-sac and there would be no front end scraping from my vehicleThis is basic geometry (see photo again, "DRIVEWAY MEASURED").FACT - My vehicles did not scrap at the bottom of my driveway before the work performed by Driveways By US FACT - I did not have a "lip" in my driveway before the work performed by Driveways By USOPINION - If my driveway was too steep then the company should have told me this would be too challenging for their capabilities in the first place Then I would have taken my business elsewhere However since the only option I was presented with was "there won't be any problems" and someone had paved it to begin with, I opted to let Driveways BY US have $3,of my business DRIVEWAYS BY US FAILED TO DO THE RESURFACING JOB CORRECTLY. FACT - RE: PUDDLES - Another lieI spoke with the owner's son about the puddles four days after the job was completeWhile they are indeed small, they are still low lying areas at the top of my driveway which collect puddled waterFACT - I did not have these puddles in my old driveway before the work performed by Driveways BY USThese reside in the exact area where the company did another cut away of the original asphalt (unable to attach photos due to limit on web site)FACT - What I have failed to mention until now is the crooked berm on my driveway which resembles a squiggly line as opposed to a high quality straight berm, (see photo, "DRIVEWAY BERM 1")BOTTOM LINE - Driveways By US did not live up to its advertised standards of qualitySince I challenged the company to stand by their guarantee, I have been countered with excuses and liesNot once has the company accepted responsibility for its actions, lack of planning, and poor execution.
Regards,
*** ***
Revdex.com spoke with the owner of the business who stated that the customer's house is on a very high hill at the end of a cul-de-sac and that it is a steep driveway, which accounts for the sharp slantHe stated that he did not do the original driveway, but simply re-paved the existing driveway, and the
same angle was present prior to the work he didHe stated that as for the guarantee, he would correct the issue if he had done something wrong but that was not the caseHe stated that he cannot change the incline of the driveway and the hill or the angle of the road, and therefore there is going to be a steep angleHe also stated that as far as the puddles mentioned in the complaint, that was something that would have showed up after the first rain when the driveway was completed in April, and was never mentioned prior to this complaint