[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [redacted] 's response had many imputations towards my daughter and I which had nothing to do with the fact that her husband verbally told me on several accounts that I would definitely get my refund of $back We had this conversation on Jan2, He was apologetic and very nice He was sorry to hear that we would be leaving The recital fee was for the recital called Alice in Wonderland that the school was suppose to preform this in May at NIC On Dec6th of 2014, [redacted] announce that the school would probably not be doing that recital and we would get of our refund backShe announced this to all the parents at a rehearsal (for the Nutcracker) at the studio They currently are not doing the Alice in Wonderland recital at NIC therefore I should receive my refund back [redacted] has texted other parents stating that they would be getting their refund back; hence, I should also be entitled to my refund [redacted] left at the end of the fall session [redacted] mentions that [redacted] missed classes and that private classes do not count; however her policy manual clearly states that privates do count Again [redacted] and [redacted] (***'s actual teacher) verbally agreed the privates lessons would count for her missed days Look under her email back under "Missed Classes and Make-Up I mention this only to show [redacted] 's lack of credibility I only texted once about the recital fee That is not harassment She stated that she was months pregnant The text I sent was in Jan She had her baby in mid- March So she was like only month pregnant, Which has nothing to do with my refund I only mention this so show her lack of credibility again She is very upset that my daughter and numerous other dancers left her studio so she is trying to come up lots of excuses to not give us a refund When [redacted] responded about passed summer classes I was puzzled [redacted] was never enrolled in the summer session so I have not idea why she is brought that up I did not write a complaint about a "Nutcracker" Part or about my daughter not moving up so bringing those grievances has nothing to do with my claimMy complaint was about a recital fee I paid that I was told I would get back We paid a fee of $for a recital that was never performed ***, [redacted] 's husband, agreed to give me my refund I have not received it yet Regards, [redacted] ***
The studio policy is clear, and was also the same policy from the previous ownerThe performance deposit is forfeited upon early departure of the school or session or with drawl from the performanceThis parent and her friend have gotten together and decided to bully me and my family by filling a complaint with the Revdex.com After speaking her her husband on the phone the other day, he informed me that they "wanted to get my attention somehow" and actually brought me to tears As her text clearly indicates, I re-itterate performance fee is non refundableI WAS willing to help them out and make an exception, however, at this point I am unwilling to be bullied into straying from our policy
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.-First, we have been told that we have signed a paper for the Alice In Wonderland performance, yet we have yet to see that,-AgainI questioned the deposit for the Alice in Wonderland Fee, due to the fact we were paying it so early (before we even entered the spring session)My children were unsure of doing this performance and this is the concern that I brought to ***I was told that this was necessary to hold their spot in the performance, but if we choose to pull out before the spring semester we could get our fee back,-Due to the policy as stated in the hand book that the deposit is forfeited due to early departure, we did not make an early departureThe school is set in semesters September-December, January-June, and summer is an optionWe left on the break between the December and January our session was paid in full but the performance fee was for the Spring SeasonSo we did as followed and told them we were leaving before the next semester startedThat is why I am asking for our deposit back,-We were told on four different occasions that we would get our money back*** said she gave her word on it, yet we have not seen any attempt or any proof that she is going to honor her wordWe patiently waited for after her maternity leave, all the while never given a definite date, or payment plan as to when it would be given just its next in lineWe have waited over months.-We have tried to do everything in a professional business like way, this is the reason why we went to the Revdex.com to find a resolution to this problem, but we keep getting and unprofessional attitudeBy saying that we are bulling her and her familyWE have NEVER threatened nor talked in any ill way to her or her familyThe phone call that was referenced in the last response with my husband was Her reactionIt was not to bring a resolution or solution in any wayInstead it was a call to put a blame on us she said because we went to the Revdex.com we ruined her business and we are taking from her familyThen there was a lot of loud yelling, screaming and cryingMy husband made many attempts to try and talk to her but she was just irrationalSo after times calmly stating to her to please "stop yelling please...I can't understand you." He finally stated "Please call me back when you are able to pull yourself together I am going to hang up now." Yet we still have not had a response to that as well.This is a concern we have , this is not the first time emotional breakdowns have happened we have know it to happen to other parents and we have seen it in practices in other performancesDue to the anxiety my children feel as they got ready for ballet and other concerns I choose not to go into.We are just trying to find some accountabilityYou gave your word and we want you to follow throughWith this we have nothing further to add on our partWe still seek our resolution for the return of our $for services not performed or provided, and a written apology, to make us whole.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
Ballet of Coeur d Alene verbally agreed to give me my full refund of $on Janfor the recital of Alice in Wonderland which was to be held in the spring of at NIC I made the deposit in Oct My daughter ended the fall session in Decand never attended the spring session Their policy manual states that their school is run on sessions We did not leave mid session, we left at the end of the fall session The school did not do The Alice in Wonderland Recital at NIC this spring, so how could I be pull my daughter out of a recital that was never performed? What happened to my $125.00? *** *** verbally agreed to give me back the money *** texted to other parents that left her school stated that she would refund them the full fee back *** isn't consistent with her own policy and what she says to her students and parents of her students How can I be bulling her when in fact she is trying to bully me by accusing me of harassment, bulling her during her pregnancy, which I only contacted her times in Jan (email, and texted twice) and making accusations about how upset my daughter was with a part she got in the Nutcracker None of those have anything to do with my claim *** is upset that my daughter and several other girls left after the fall session She is trying to come up with excuses not to pay what is owed to me I have no idea why she keeps talking about the Nutcracker My daughter was fine with her part I even provided dinner for *** and her family twice during rehearsal of the Nutcracker If we were upset with the part, would we have done that If *** wants to know why my daughter choose not to come back, she is more than welcome to contact me She needs to stop accusing my daughter and I of being disgruntled This is not the case As for her issues with her pregnancy, I waited months before I proceeded with my claim to see if she would do the right thing That is plenty of time to have a baby and return from maturity leave I was very considerate on the issue If fact, I have been nothing but nice I am very shock how intransigent *** is being on this It is her business and reputation on the line You would think she would do the right thing Coeur d Alene is a small community after all
Regards,
*** ***
The studio policy is clearThe performance deposit is forfeited upon early departure of the school or session or with drawl from the performanceI was bullied by this family while pregnant and continue to be bullied over something as silly as her daughter being cast as a "cookie" instead of a "party girl" I am still unwilling to be bullied into straying from a national standard policy I offered a solution to which they rejectedI cannot continue to go back and forth about this; there just isn't an argument
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I was told by *** as he took our deposit for the performance fee that we would get it back if we change our mind before the spring semester.After a few discussion with ***, we tried to meet with *** but instead of meeting she chose to refund our money attached is the text she wrote stating our refundShe said she would send it after her maturity leaveWe waited and we're told it was comming after waiting a few weeks we left messages but no reply
Regards,
*** ***
Our policy about tuition and performance fees are posted on our website, student handbook, and our performance agreementI sent this parent an email to remind her of our policy, when she did not get the answer she wanted, she kept sending text messages asking when she would receive a refundI
asked her to not text me anymore in regards to the performance fee and that I was feeling harassed by her and if she texted me again that the proper authorities would be contacted, she texted me again! I called the local authorities and explained that I was months pregnant and not feeling safe They assured me they would take care of it and call her and also made several patrols to the studio for extra precaution. Below I have included the links and specific aspects of our student handbook that pertain to this mothers complaint Please note that families are also mailed hard copies of the handbook to their home address, provided by the parent, when they register their studentI would also like to comment this a very standard policy among ballet schools through the area and most of the United StatesI feel the bottom line here this parent is disgruntled and upset about her daughters achievement in the school and her Nutcracker role and feel they deserve a refund because they are upsetHowever, the policy is very clear, and is in place for occasions such as this.This parent is upset that her daughter did not receive the part she wanted in our Nutcracker performance To which I received a text claiming she did not know her daughter had to take ballet class in order to get the part she wanted in the performanceShe also claimed that her daughter was very up set that she did not promoted to the next level in the school even after her teacher warned her several times that if she did not take the required amount of classes per level that she would not be able to move up Our student hand book and policy states that if a student cannot attend the required amount of classes they will actually be excused from the level I did not do this with this family as there were always "excuses" as to why she wasn't in classHer mother had her take private lessons and assumed that would "make up" for missing weeks of summer classes (classes) Her mother said to me "So and so missed more classes than my daughter...you treat other dancers that have been with you less than months betterShe has very hurt feelings." I asked her repeatedly to have the conversation another time as it was 8:(hours after closing) and on my wedding anniversaryRegardless of this, I offered to let the student stay enrolled in the school and allow her to move up to the next level with her cohorts.***
***TUITION POLICYTuition, performance fees, and deposits for class reservation are non-refundablePlease note that Ballet CdA tuition is session based (not per class or per month) and when registering your student you are committing to the end of the sessionIf your student wishes to terminate their training mid session, there is a cancellation fee equal to one months tuitionTuition may be paid monthly by the 1stA $late fee will be assessed after the10thIf tuition is more than days late, the student will not be allowed to attend classes until the account is paid up to dateIf tuition is over days late, the bill will be sent to collection agency to collectThe session may be paid in full for a 5% discountSibling discounts (5%) apply to EACH students tuition. PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missedIf a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missed. If a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion. The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PARENTAL INVOLVEMENTOne of the best ways parents can help their children is to expose them to performances, art galleries, buy ballet books and videosThis will open a whole new world not only for your child but for yourself as wellAlso, always explain to your child to be as open as possible to corrections when taking class. They should have a clear understanding of their corrections so they can apply their correctionApplying corrections is one of the quickest ways to gain a level. We do NOT encourage parents “coaching” their students at homeStudents always progress quickly and correctly when working in the classroom with a qualified and experienced professionalWe do urge all of our students to stretch at home
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
***'s response had many imputations towards my daughter and I which had nothing to do with the fact that her husband verbally told me on several accounts that I would definitely get my refund of $back We had this conversation on Jan2, He was apologetic and very nice He was sorry to hear that we would be leaving The recital fee was for the recital called Alice in Wonderland that the school was suppose to preform this in May at NIC On Dec6th of 2014, *** announce that the school would probably not be doing that recital and we would get of our refund backShe announced this to all the parents at a rehearsal (for the Nutcracker) at the studio They currently are not doing the Alice in Wonderland recital at NIC therefore I should receive my refund back *** has texted other parents stating that they would be getting their refund back; hence, I should also be entitled to my refund *** left at the end of the fall session *** mentions that *** missed classes and that private classes do not count; however her policy manual clearly states that privates do count Again *** and *** (***'s actual teacher) verbally agreed the privates lessons would count for her missed days Look under her email back under "Missed Classes and Make-Up I mention this only to show ***'s lack of credibility I only texted once about the recital fee That is not harassment She stated that she was months pregnant The text I sent was in Jan She had her baby in mid- March So she was like only month pregnant, Which has nothing to do with my refund I only mention this so show her lack of credibility again She is very upset that my daughter and numerous other dancers left her studio so she is trying to come up lots of excuses to not give us a refund When *** responded about passed summer classes I was puzzled *** was never enrolled in the summer session so I have not idea why she is brought that up I did not write a complaint about a "Nutcracker" Part or about my daughter not moving up so bringing those grievances has nothing to do with my claimMy complaint was about a recital fee I paid that I was told I would get back We paid a fee of $for a recital that was never performed ***, ***'s husband, agreed to give me my refund I have not received it yet
Regards,
*** ***
Our policy is clearly outlined ***
***TUITION POLICYTuition, performance fees, and deposits for class reservation are non-refundablePlease note that Ballet CdA tuition is session based (not per class or
per month) and when registering your student you are committing to the end of the sessionIf your student wishes to terminate their training mid session, there is a cancellation fee equal to one months tuitionTuition may be paid monthly by the 1stA $late fee will be assessed after the10thIf tuition is more than days late, the student will not be allowed to attend classes until the account is paid up to dateIf tuition is over days late, the bill will be sent to collection agency to collectThe session may be paid in full for a 5% discountSibling discounts (5%) apply to EACH students tuition. PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missedIf a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missed. If a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion. The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PARENTAL INVOLVEMENTOne of the best ways parents can help their children is to expose them to performances, art galleries, buy ballet books and videosThis will open a whole new world not only for your child but for yourself as wellAlso, always explain to your child to be as open as possible to corrections when taking class. They should have a clear understanding of their corrections so they can apply their correctionApplying corrections is one of the quickest ways to gain a level. We do NOT encourage parents “coaching” their students at homeStudents always progress quickly and correctly when working in the classroom with a qualified and experienced professionalWe do urge all of our students to stretch at home
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [redacted] 's response had many imputations towards my daughter and I which had nothing to do with the fact that her husband verbally told me on several accounts that I would definitely get my refund of $back We had this conversation on Jan2, He was apologetic and very nice He was sorry to hear that we would be leaving The recital fee was for the recital called Alice in Wonderland that the school was suppose to preform this in May at NIC On Dec6th of 2014, [redacted] announce that the school would probably not be doing that recital and we would get of our refund backShe announced this to all the parents at a rehearsal (for the Nutcracker) at the studio They currently are not doing the Alice in Wonderland recital at NIC therefore I should receive my refund back [redacted] has texted other parents stating that they would be getting their refund back; hence, I should also be entitled to my refund [redacted] left at the end of the fall session [redacted] mentions that [redacted] missed classes and that private classes do not count; however her policy manual clearly states that privates do count Again [redacted] and [redacted] (***'s actual teacher) verbally agreed the privates lessons would count for her missed days Look under her email back under "Missed Classes and Make-Up I mention this only to show [redacted] 's lack of credibility I only texted once about the recital fee That is not harassment She stated that she was months pregnant The text I sent was in Jan She had her baby in mid- March So she was like only month pregnant, Which has nothing to do with my refund I only mention this so show her lack of credibility again She is very upset that my daughter and numerous other dancers left her studio so she is trying to come up lots of excuses to not give us a refund When [redacted] responded about passed summer classes I was puzzled [redacted] was never enrolled in the summer session so I have not idea why she is brought that up I did not write a complaint about a "Nutcracker" Part or about my daughter not moving up so bringing those grievances has nothing to do with my claimMy complaint was about a recital fee I paid that I was told I would get back We paid a fee of $for a recital that was never performed ***, [redacted] 's husband, agreed to give me my refund I have not received it yet Regards, [redacted] ***
The studio policy is clear, and was also the same policy from the previous ownerThe performance deposit is forfeited upon early departure of the school or session or with drawl from the performanceThis parent and her friend have gotten together and decided to bully me and my family by filling a complaint with the Revdex.com After speaking her her husband on the phone the other day, he informed me that they "wanted to get my attention somehow" and actually brought me to tears As her text clearly indicates, I re-itterate performance fee is non refundableI WAS willing to help them out and make an exception, however, at this point I am unwilling to be bullied into straying from our policy
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.-First, we have been told that we have signed a paper for the Alice In Wonderland performance, yet we have yet to see that,-AgainI questioned the deposit for the Alice in Wonderland Fee, due to the fact we were paying it so early (before we even entered the spring session)My children were unsure of doing this performance and this is the concern that I brought to ***I was told that this was necessary to hold their spot in the performance, but if we choose to pull out before the spring semester we could get our fee back,-Due to the policy as stated in the hand book that the deposit is forfeited due to early departure, we did not make an early departureThe school is set in semesters September-December, January-June, and summer is an optionWe left on the break between the December and January our session was paid in full but the performance fee was for the Spring SeasonSo we did as followed and told them we were leaving before the next semester startedThat is why I am asking for our deposit back,-We were told on four different occasions that we would get our money back*** said she gave her word on it, yet we have not seen any attempt or any proof that she is going to honor her wordWe patiently waited for after her maternity leave, all the while never given a definite date, or payment plan as to when it would be given just its next in lineWe have waited over months.-We have tried to do everything in a professional business like way, this is the reason why we went to the Revdex.com to find a resolution to this problem, but we keep getting and unprofessional attitudeBy saying that we are bulling her and her familyWE have NEVER threatened nor talked in any ill way to her or her familyThe phone call that was referenced in the last response with my husband was Her reactionIt was not to bring a resolution or solution in any wayInstead it was a call to put a blame on us she said because we went to the Revdex.com we ruined her business and we are taking from her familyThen there was a lot of loud yelling, screaming and cryingMy husband made many attempts to try and talk to her but she was just irrationalSo after times calmly stating to her to please "stop yelling please...I can't understand you." He finally stated "Please call me back when you are able to pull yourself together I am going to hang up now." Yet we still have not had a response to that as well.This is a concern we have , this is not the first time emotional breakdowns have happened we have know it to happen to other parents and we have seen it in practices in other performancesDue to the anxiety my children feel as they got ready for ballet and other concerns I choose not to go into.We are just trying to find some accountabilityYou gave your word and we want you to follow throughWith this we have nothing further to add on our partWe still seek our resolution for the return of our $for services not performed or provided, and a written apology, to make us whole.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
Ballet of Coeur d Alene verbally agreed to give me my full refund of $on Janfor the recital of Alice in Wonderland which was to be held in the spring of at NIC I made the deposit in Oct My daughter ended the fall session in Decand never attended the spring session Their policy manual states that their school is run on sessions We did not leave mid session, we left at the end of the fall session The school did not do The Alice in Wonderland Recital at NIC this spring, so how could I be pull my daughter out of a recital that was never performed? What happened to my $125.00? *** *** verbally agreed to give me back the money *** texted to other parents that left her school stated that she would refund them the full fee back *** isn't consistent with her own policy and what she says to her students and parents of her students How can I be bulling her when in fact she is trying to bully me by accusing me of harassment, bulling her during her pregnancy, which I only contacted her times in Jan (email, and texted twice) and making accusations about how upset my daughter was with a part she got in the Nutcracker None of those have anything to do with my claim *** is upset that my daughter and several other girls left after the fall session She is trying to come up with excuses not to pay what is owed to me I have no idea why she keeps talking about the Nutcracker My daughter was fine with her part I even provided dinner for *** and her family twice during rehearsal of the Nutcracker If we were upset with the part, would we have done that If *** wants to know why my daughter choose not to come back, she is more than welcome to contact me She needs to stop accusing my daughter and I of being disgruntled This is not the case As for her issues with her pregnancy, I waited months before I proceeded with my claim to see if she would do the right thing That is plenty of time to have a baby and return from maturity leave I was very considerate on the issue If fact, I have been nothing but nice I am very shock how intransigent *** is being on this It is her business and reputation on the line You would think she would do the right thing Coeur d Alene is a small community after all
Regards,
*** ***
The studio policy is clearThe performance deposit is forfeited upon early departure of the school or session or with drawl from the performanceI was bullied by this family while pregnant and continue to be bullied over something as silly as her daughter being cast as a "cookie" instead of a "party girl" I am still unwilling to be bullied into straying from a national standard policy I offered a solution to which they rejectedI cannot continue to go back and forth about this; there just isn't an argument
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I was told by *** as he took our deposit for the performance fee that we would get it back if we change our mind before the spring semester.After a few discussion with ***, we tried to meet with *** but instead of meeting she chose to refund our money attached is the text she wrote stating our refundShe said she would send it after her maturity leaveWe waited and we're told it was comming after waiting a few weeks we left messages but no reply
Regards,
*** ***
Our policy about tuition and performance fees are posted on our website, student handbook, and our performance agreementI sent this parent an email to remind her of our policy, when she did not get the answer she wanted, she kept sending text messages asking when she would receive a refundI
asked her to not text me anymore in regards to the performance fee and that I was feeling harassed by her and if she texted me again that the proper authorities would be contacted, she texted me again! I called the local authorities and explained that I was months pregnant and not feeling safe They assured me they would take care of it and call her and also made several patrols to the studio for extra precaution. Below I have included the links and specific aspects of our student handbook that pertain to this mothers complaint Please note that families are also mailed hard copies of the handbook to their home address, provided by the parent, when they register their studentI would also like to comment this a very standard policy among ballet schools through the area and most of the United StatesI feel the bottom line here this parent is disgruntled and upset about her daughters achievement in the school and her Nutcracker role and feel they deserve a refund because they are upsetHowever, the policy is very clear, and is in place for occasions such as this.This parent is upset that her daughter did not receive the part she wanted in our Nutcracker performance To which I received a text claiming she did not know her daughter had to take ballet class in order to get the part she wanted in the performanceShe also claimed that her daughter was very up set that she did not promoted to the next level in the school even after her teacher warned her several times that if she did not take the required amount of classes per level that she would not be able to move up Our student hand book and policy states that if a student cannot attend the required amount of classes they will actually be excused from the level I did not do this with this family as there were always "excuses" as to why she wasn't in classHer mother had her take private lessons and assumed that would "make up" for missing weeks of summer classes (classes) Her mother said to me "So and so missed more classes than my daughter...you treat other dancers that have been with you less than months betterShe has very hurt feelings." I asked her repeatedly to have the conversation another time as it was 8:(hours after closing) and on my wedding anniversaryRegardless of this, I offered to let the student stay enrolled in the school and allow her to move up to the next level with her cohorts.***
***TUITION POLICYTuition, performance fees, and deposits for class reservation are non-refundablePlease note that Ballet CdA tuition is session based (not per class or per month) and when registering your student you are committing to the end of the sessionIf your student wishes to terminate their training mid session, there is a cancellation fee equal to one months tuitionTuition may be paid monthly by the 1stA $late fee will be assessed after the10thIf tuition is more than days late, the student will not be allowed to attend classes until the account is paid up to dateIf tuition is over days late, the bill will be sent to collection agency to collectThe session may be paid in full for a 5% discountSibling discounts (5%) apply to EACH students tuition. PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missedIf a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missed. If a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion. The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PARENTAL INVOLVEMENTOne of the best ways parents can help their children is to expose them to performances, art galleries, buy ballet books and videosThis will open a whole new world not only for your child but for yourself as wellAlso, always explain to your child to be as open as possible to corrections when taking class. They should have a clear understanding of their corrections so they can apply their correctionApplying corrections is one of the quickest ways to gain a level. We do NOT encourage parents “coaching” their students at homeStudents always progress quickly and correctly when working in the classroom with a qualified and experienced professionalWe do urge all of our students to stretch at home
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
***'s response had many imputations towards my daughter and I which had nothing to do with the fact that her husband verbally told me on several accounts that I would definitely get my refund of $back We had this conversation on Jan2, He was apologetic and very nice He was sorry to hear that we would be leaving The recital fee was for the recital called Alice in Wonderland that the school was suppose to preform this in May at NIC On Dec6th of 2014, *** announce that the school would probably not be doing that recital and we would get of our refund backShe announced this to all the parents at a rehearsal (for the Nutcracker) at the studio They currently are not doing the Alice in Wonderland recital at NIC therefore I should receive my refund back *** has texted other parents stating that they would be getting their refund back; hence, I should also be entitled to my refund *** left at the end of the fall session *** mentions that *** missed classes and that private classes do not count; however her policy manual clearly states that privates do count Again *** and *** (***'s actual teacher) verbally agreed the privates lessons would count for her missed days Look under her email back under "Missed Classes and Make-Up I mention this only to show ***'s lack of credibility I only texted once about the recital fee That is not harassment She stated that she was months pregnant The text I sent was in Jan She had her baby in mid- March So she was like only month pregnant, Which has nothing to do with my refund I only mention this so show her lack of credibility again She is very upset that my daughter and numerous other dancers left her studio so she is trying to come up lots of excuses to not give us a refund When *** responded about passed summer classes I was puzzled *** was never enrolled in the summer session so I have not idea why she is brought that up I did not write a complaint about a "Nutcracker" Part or about my daughter not moving up so bringing those grievances has nothing to do with my claimMy complaint was about a recital fee I paid that I was told I would get back We paid a fee of $for a recital that was never performed ***, ***'s husband, agreed to give me my refund I have not received it yet
Regards,
*** ***
Our policy is clearly outlined ***
***TUITION POLICYTuition, performance fees, and deposits for class reservation are non-refundablePlease note that Ballet CdA tuition is session based (not per class or
per month) and when registering your student you are committing to the end of the sessionIf your student wishes to terminate their training mid session, there is a cancellation fee equal to one months tuitionTuition may be paid monthly by the 1stA $late fee will be assessed after the10thIf tuition is more than days late, the student will not be allowed to attend classes until the account is paid up to dateIf tuition is over days late, the bill will be sent to collection agency to collectThe session may be paid in full for a 5% discountSibling discounts (5%) apply to EACH students tuition. PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missedIf a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PROMPTNESS & ATTENDANCEOur Studio takes its training responsibility to each student very seriouslyThe opening exercise is designed to prepare the young dancer physically and mentally for the rest of the classChildren who arrive late miss the first exercise and disrupt the class focusFor this reason tardy students will not be allowed to enter the classroom after the class has begunIf a student arrives late they should first check in with the front desk and/or stand at the door to the class or at the edge of the dance floor and wait for the instructor to speak to themIt is up the to instructor whether or not to allow the student to participate if they are lateThe studio reserves the right to have students who come late, sit out and watch classA maclass may be arranged for that child.We understand that running late is sometimes unavoidable, however, if it becomes an ongoing occurrence, you might consider transferring to another day and/or timeIf you are late to class DO NOT JOIN THE CLASS without direct permission from your instructorWAIT until called in or onto the floor.MISSED CLASSES & MAKE-UPSAttendance is extremely importantStudents who regularly miss classes don’t have the opportunity for the level of growth that consistent training stimulatesFor this reason, we encourage students to make up classes that they have missed. If a student cannot take the required number of mandatory classes for their level, they will be moved down to the previous level at the teacher and directors discretion. The student will be able to take make up classes or privates to "catch up" tuition includes make up classes If student pays per class, make up classes are at the drop in rate Please discuss make-ups with the instructor PARENTAL INVOLVEMENTOne of the best ways parents can help their children is to expose them to performances, art galleries, buy ballet books and videosThis will open a whole new world not only for your child but for yourself as wellAlso, always explain to your child to be as open as possible to corrections when taking class. They should have a clear understanding of their corrections so they can apply their correctionApplying corrections is one of the quickest ways to gain a level. We do NOT encourage parents “coaching” their students at homeStudents always progress quickly and correctly when working in the classroom with a qualified and experienced professionalWe do urge all of our students to stretch at home