Ballinger Estates

June 1,2017Re: [redacted] Dear Ms [redacted] ,I am responding to your letter dated *** of May, 2017.I am enclosing a copy of rental agreement Mr [redacted] has signedOn thefirst page of rental agreement, you will also find a hand written stipulation clearlystates that the deposit is not a holding fee, its damage deposit for intend tomove in and has both our initials and date it was signed.Mr [redacted] did not produce the rest of the deposit as he signedHe did nottake possession of the unit, and he did not return my numerous phone calls.Mr [redacted] finally contact me weeks after the signing of the initial rentalagreement demand the return of the deposit!.Mr [redacted] broke the contract and I have lost $in rent for themonth.If I can be of further assistance, please contact me any time.Thank you for your timeJ M***

Dear [redacted] ,Thank you for your emailMy name is Jennifer M [redacted] and I am the owner of Ballinger EstaesPlease find my response below:We do not collect holding deposit nor we hold unit for future datesWe do collect however the demage deposit or security deposit for rented units , when the perspectivetenant has agreed to rental terms and decided to take the unit Only then that we accept the deposit as " rented unit" and move forward with lease signing prior to modate a short distenace time from the collecting of the deposits.On occasion,we pre-lease the unit when we don't have available vacant unit to show because all units are identical in size and layoutWhen tenant moves out, we take time to repair, refurbish , and professionly clean the unit and steam clean the carpet, then new tenant moves inwe do informed perspective thenant of the process at the time of the deposit and that the deposit is not a holding deposit, rather deposit to move in deposit.We have full time maintenance staff on siteWe have no problem conducting any tesk at handsthe issues Ms ***'s concerns could have been easiely corrected by my maintenance personal prior to moving in.Thank you for your time,Jennifer M***

Complaint: [redacted] I am rejecting this response because: While I accept the explanation given here by Jennifer M***, the process she lays out as Ballinger Estate's standard procedure was not followedI was given only an application form to fill out(attached); absolutely no lease or rental agreement was shown to meI was clearly told that the $was a holding fee (something Jennifer M [redacted] says the company does not collect)Furthermore, when I inquired as to the construction concerns in the two apartments I viewed(sliding doors which did not seal completely), I was very clearly informed that they would not be fixed, rather, I was advised to put a towel over the gap Based on Jennifer M***'s explanation, I can only conclude that Saron Z***, as a representative of Ballinger Estates, disregarded the company's standards of transparency and honestyUnfortunately, Ballinger Estates, LLC, remains responsible for rectifying Saron Z***'s misrepresentation, as she broke the company's policy—breaking both my trust and the company's trust in her as their representative I would greatly appreciate Jennifer M***'s understanding of Saron Z***'s usury to receive dishonest monetary gains, or, at best, her lack of training to provide correct forms and comprehensive informationI still hope that a full refund of the $will be issued as testimony that Ballinger Estates does not make common practice of intentionally misinforming prospective residents Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because:an application has absolutely nothing to do with an illegally held damage deposit. I am entitled BY LAW to obtain a judgment against you for the original amount PLUS double the amount in penalties. I will be seeking a judgement against you for $plus court costs and attorneys fees. IT IS TOTALLY ILLEGAL TO WITHHOLD A DAMAGE DEPOSIT!
Sincerely,
*** ***

June 1,2017Re: [redacted]Dear Ms. [redacted],I am responding to your letter dated [redacted] of May, 2017.I am enclosing a copy of rental agreement Mr. [redacted] has signed. On thefirst page of rental agreement, you will also find a hand written stipulation clearlystates that the deposit is not a...

holding fee, its damage deposit for intend tomove in and has both our initials and date it was signed.Mr. [redacted] did not produce the rest of the deposit as he signed. He did nottake possession of the unit, and he did not return my numerous phone calls.Mr. [redacted] finally contact me 3 weeks after the signing of the initial rentalagreement demand the return of the deposit!.Mr. [redacted] broke the contract and I have lost $1100.00 in rent for themonth.If I can be of further assistance, please contact me any time.Thank you for your timeJ M[redacted]

Dear [redacted],Thank you for your email. My name is Jennifer M[redacted] and I am the owner of Ballinger Estaes. Please find my response below:We do not collect holding deposit nor we hold unit for future dates. We do collect however the demage deposit or security deposit for rented units , when the...

perspectivetenant has agreed to rental terms and decided to take the unit . Only then that we accept the deposit as " rented unit"  and move forward with lease signing prior to move-in date a short distenace time from the collecting of the deposits.On occasion,we pre-lease the unit when we don't have available vacant unit to show because  all units are identical in size and layout. When tenant moves out, we take time to repair, refurbish , and professionly clean the unit and steam clean the carpet, then new tenant moves in. we do informed perspective thenant of the process at the time of the deposit and that the deposit is not a holding deposit, rather deposit to move in deposit.We have full time maintenance staff on site. We have no problem conducting any tesk at hands. the issues Ms [redacted]'s concerns could have been easiely corrected by my maintenance personal prior to moving in.Thank you for your time,Jennifer M[redacted]

Complaint: [redacted]I am rejecting this response because:
While I accept the explanation given here by Jennifer M[redacted], the process she lays out as Ballinger Estate's standard procedure was not followed. I was given only an application form to fill out(attached); absolutely no lease or rental agreement was shown to me. I was clearly told that the $995 was a holding fee (something Jennifer M[redacted] says the company does not collect). Furthermore, when I inquired as to the construction concerns in the two apartments I viewed(sliding doors which did not seal completely), I was very clearly informed that they would not be fixed, rather, I was advised to put a towel over the gap.
Based on Jennifer M[redacted]'s explanation, I can only conclude that Saron Z[redacted], as a representative of Ballinger Estates, disregarded the company's standards of transparency and honesty. Unfortunately, Ballinger Estates, LLC, remains responsible for rectifying Saron Z[redacted]'s misrepresentation, as she broke the company's policy—breaking both my trust and the company's trust in her as their representative.
I would greatly appreciate Jennifer M[redacted]'s understanding of Saron Z[redacted]'s usury to receive dishonest monetary gains, or, at best, her lack of training to provide correct forms and comprehensive information. I still hope that a full refund of the $995 will be issued as testimony that Ballinger Estates does not make common practice of intentionally misinforming prospective residents. 
Sincerely,[redacted]