Balloon Rides Online

Initial Business Response /* (1000, 6, 2016/06/20) */
***Document Attached***
Living Social offers a discounted promotion for balloon rides through several vendorsThese promotions include restrictions in exchange for a significant promotional discount
After the promotional discount expires,
the paid value must still be accepted towards a regular price ticket by the balloon vendors
This principle applies to most goods and services offered through daily deal sites like Living Social, Groupon, etc
Our balloon rides in Del Mar are $per person (see website at wwww.balloonridesonline.com)
Consumer paid Living Social $for a discounted balloon ride promotion last yearConsumer called our company in June wanting us to accept a long expired third party voucherAlthough the promotional value had expired, we offered to provide the customer with full paid value credit towards a regular priced balloon ride
Consumer wants us to ignore the expired promotional value and accept only the voucher as full payment for the balloon rideAs the voucher was purchased through a third party at 50% off and not directly through our company, we must stand by the terms of the third party promotion
We are willing to accept the expired third party voucher as $towards a regular priced balloon ride with usConsumer will need to pay an additional $to make up the difference in price
I understand that consumer already contacted Living Social seeking a refund or having the expired voucher extended and Living Social refused, standing by the terms of their contract with their customerLiving Social is truly the merchant in this matter
We also stand by the terms of our contract agreement with Living Social
I am attaching a screenshot from the Living Social portalOur company never redeemed the consumer's voucher and it has expired
Even after the consumer's vitriol, we will still honor the paid value of consumer's expired voucher towards a regular priced balloon ride with us
Balloon Rides Online