Balloon Tycoon

From: Danielle M [redacted] < [redacted] >Date: Tue, Aug 30, at 10:AMSubject: Re: Claim # [redacted] To: [redacted] Ms ***, Please see attachedOn Tue, Aug 30, at 10:AM, Danielle M [redacted] < [redacted] > wrote:Dear Ms***, In response to [redacted] 's potentially and liable statements to the Revdex.com on 8-15-16: [redacted] solicited our business on Aug 11, for a delivery to SpringfieldWe were more than happy to take her order by phone Before hanging I up, I went over the order in detail, including informing her that after I hung up, I could not cancel the order, I could only ADD to it, but I could do so up to and including the day of deliveryWe do not offer refunds, only store credit [redacted] then called back to change the delivery time, as she needed them earlierNo problem [redacted] then called back to cancel, because "her husband felt she spent too much on the balloons"I offered her a full store credit, and she was informed verbally, on THREE occasions, that we do not offer refunds-EVER.She claimed we never informed her of our store policyWe inform EVERYONE Her order was delivered EARLY and without incident, so it appears she wanted the order and a refundPuzzling Attached please find her work order and credit card receipt I will be filing in small claims court to recover the money, as the contract was fulfilled on our end, completely.Regards,Danielle M [redacted] The BALLOON TYCOON###-###-####

I wish I didn’t have to give any stars due to their HORRIBLE customer service!!!! These nasty females almost ruined my graduation day!!! My husband surprised me by ordering letter balloons that were supposed to spell “CONGRATS”. As we’re taking them out of the car to hang them up, we noticed that 2 of the letters were missing. My husband was understandably frustrated. He called them to explain the situation and after giving him a hard time, I asked to handle the call while he get dressed. The reps tone changed as we talked and she assured me that I could come in and she would take care of me. Pressed for time, I sped there and waited patiently as they prepared to give me my missing balloons. She calls me to the register and tells me I have to pay about $26. I said my husband paid for these already and I was told to come in and I’d be taken care of. Needless to say, the rep (I believe her name was Danielle) was VERY NASTY and told me my husband is lying, there’s no way he was sent home with missing balloons, and if I want replacements, I’d have to pay more money (about $26 extra) to receive them. Considering the fact that it was our first time shopping there, I was mortified at their POOR customer service. She SCREAMED over and over about having a video of the rep counting out the balloons to my husband but when I asked to see the video, she ignored me. I also, asked my husband to verify the story and he assured me that no one counted the balloons with/for him. They only gave instructions to walk carefully and backwards out of the store. This company has no sense of business ethics and whenever they experience an unhappy customer, they mention having video footage that you’ll NEVER get to see! I WILL NEVER SHOP AT BUFFOON TYCOON AGAIN!!! NEVER EVER!!!

I wish I didn’t have to give any stars due to their HORRIBLE customer service!!!! These nasty females almost ruined my graduation day!!! My husband surprised me by ordering letter balloons that were supposed to spell “CONGRATS”As we’re taking them out of the car to hang them up, we noticed that of the letters were missingMy husband was understandably frustratedHe called them to explain the situation and after giving him a hard time, I asked to handle the call while he get dressedThe reps tone changed as we talked and she assured me that I could come in and she would take care of mePressed for time, I sped there and waited patiently as they prepared to give me my missing balloonsShe calls me to the register and tells me I have to pay about $I said my husband paid for these already and I was told to come in and I’d be taken care ofNeedless to say, the rep (I believe her name was Danielle) was VERY NASTY and told me my husband is lying, there’s no way he was sent home with missing balloons, and if I want replacements, I’d have to pay more money (about $extra) to receive themConsidering the fact that it was our first time shopping there, I was mortified at their POOR customer serviceShe SCREAMED over and over about having a video of the rep counting out the balloons to my husband but when I asked to see the video, she ignored meI also, asked my husband to verify the story and he assured me that no one counted the balloons with/for himThey only gave instructions to walk carefully and backwards out of the storeThis company has no sense of business ethics and whenever they experience an unhappy customer, they mention having video footage that you’ll NEVER get to see! I WILL NEVER SHOP AT BUFFOON TYCOON AGAIN!!! NEVER EVER!!!

I placed an order woth this company for a balloon delivery in nine days to a banquet hallWhen I placed the order I told the woman I had to double check on delivery time and I would get back to herI called back to cancel the order because the time wouldnt work and she l refused to refund they would only offer a store credit, which I would never useI told her she didnt tell me I couldnt get a refund and I asked her where that is stated and she said the invoiceI told her I didnt receive one and she said I was the first customer to ask for oneI said I find that hard to believe when you are spending over $100! I do not want to pay for a service that cant be filled the way that I requestedI called her back a few hours after I originally spoke to her for a balloon delivery in daysShe then proceeded to hang up on meWhat a horrible way to run a business!

I ordered balloons for my father's birthdayThey were a huge hitEspecially a photo balloon that was suggested to me as an optionI found everything I needed for the party [except the food of course] in one place! This place is Awesome!

From: *** ***Date: Mon, Aug 15, at 11:AMSubject: Case ***To: ***Gd morning Ms***Thank you for taking the time to speak with me regarding my complaint against Balloon TycoonI just would like to add to my complaint that they have
refused to give me an invoice yet have already charged my credit card .Thank you and enjoy your day.*** ***Sent from my ***

Completely dissatisfied! Horrible customer service Received defective balloons that were not filled adequately Called and spoke to female store manager who stated that she would replace balloons I stated that party was the day prior and I needed no more balloons and at that point I asked for a refund She stated that there were no refunds even though she confirmed balloons were defective When I respectfully asked for a refund again I was told "tough ***" and she hung up on me! Total lack of professionalism and respect I have never in any capacity been treated like that in my entire life

From: Danielle M[redacted]<[redacted]>Date: Tue, Aug 30, 2016 at 10:50 AMSubject: Re: Claim # [redacted]To: [redacted]Ms [redacted],  Please see attachedOn Tue, Aug 30, 2016 at 10:17 AM, Danielle M[redacted] <[redacted]> wrote:Dear Ms. [redacted],   In response to [redacted]'s potentially false and liable statements to the Revdex.com on 8-15-16:   [redacted] solicited our business on Aug 11, 2016 for a delivery to Springfield. We were more than happy to take her order by phone.  Before hanging I up, I went over the order in detail, including informing her that after I hung up, I could not cancel the order, I could only ADD to it, but I could do so up to and including the day of delivery. We do not offer refunds, only store credit.  [redacted] then called back to change the delivery time, as she needed them earlier. No problem.  [redacted] then called back to cancel, because "her husband felt she spent too much on the balloons". I offered her a full store credit, and she was informed verbally, on THREE occasions, that we do not offer refunds-EVER.She claimed we never informed her of our store policy. We inform EVERYONE.   Her order was delivered EARLY and without incident, so it appears she wanted the order and a refund. Puzzling.   Attached please find her work order and credit card receipt.  I will be filing in small claims court to recover the money, as the contract was fulfilled on our end, completely.Regards,Danielle M[redacted]The BALLOON TYCOON###-###-####