Balloons Above The Valley

Fr: [redacted] , PresidentRe: Revdex.com Complain ID: [redacted] ( [redacted] )Attch: FollResponseWe are in receipt of Ms [redacted] 's rejection to our first responseThis is our response.As for her comment that "nobody ever contacted me or explained anything after my formal complaint, not sure who they had a conversation with?”We did not receive a "formal complaint'' from Ms [redacted] As stated, In Our first responseMs [redacted] never contacted Management or OwnershipFurther, we received no notice of her grievances until January 4th when we saw an on-line Google review post written by, her on January 3rd.I did reply with a written apology for her unhappiness and that I would investigate with my staff and follow-upthe very next day we received this Revdex.com complaint and I instead had to reply to thatWe do not ever want a unhappy customerNo staff member has recollection of speaking to her except at the time of service.By Ms [redacted] 's own admission on her complaint to you, she indicated that she called days after work was performed by usWe are a service provider and do not tell people to "just go buy another computer" unless ethically that is our best adviceWe do not do that blindly over the phone without looking at a system unless it is years old or beyondAgain, this Is our business for yearsThe computer and screen were working when she left here and again, she stated that she didn't try to contact us for daysThis tells us that the screen continued to work— which was the part replacedIf the cable then went bad and needed to be replaced, had she come in with her computer, we would have sold her a new cable.Had the client come in with her computer, prior to someone else doing the work, and the screen been found to be bad, we could have sent it back to the manufacturer for replacement in accordance to that parts particular warrantyCustom order parts we do not refundHowever, she is not indicating that the screen was bad in her complaint, only that she also needed a cable as found by someone else.I'm sorry that I don't have better news for Ms [redacted] We are sincerely saddened by her unhappiness but in the course of my investigation cannot find any wrongdoing on our part that would make giving her a refund the fair course of actionShe paid for the screen, shipping for the screen and $in labor that we then discounted 20% as a courtesy to her being MilitaryShe indicated that she did not call for days and never asked to speak to management or ownership if she was unhappyFurther, had she done that with staff they would have alerted management to the issueDue to the amount of time that had/has gone by and the fact that she had someone else work on her computer thereby voiding her warranty, unfortunately there is nothing else that we can do on her behalf

Complaint: [redacted] I am rejecting this response because: nobody ever contacted me or explained anything after my formal complaint, not sure who they had a conversation with? I called from work phone number, not always my cell phone numberI was specifically told not to bring the computer back in and to purchase a new oneThe management knows I called and what they told me Regards, [redacted]

Fr: [redacted] , PresidentRe: Revdex.com Complain ID: [redacted] ( [redacted] )Attch: FollResponseWe are in receipt of Ms [redacted] 's rejection to our first responseThis is our response.As for her comment that "nobody ever contacted me or explained anything after my formal complaint, not sure who they had a conversation? with?”We did not receive a "formal complaint'' from Ms [redacted] As stated, In Our first responseMs [redacted] ? never contacted Management or OwnershipFurther, we received no notice of her grievances until January 4th? when we saw an on-line Google review post written by, her on January 3rd.I did reply with a written apology for her unhappiness and that I would investigate with my staff and follow-upthe very next day we received this Revdex.com complaint and I instead had to reply to thatWe do not ever want a unhappy customer.? No staff member has recollection of speaking to her except at the time of service.By Ms [redacted] 's own admission on her complaint to you, she indicated that she called days after work was performed by usWe are a service provider and do not tell people to "just go buy another computer" unless ethically that is our best adviceWe do not do that blindly over the? phone without looking at a system unless it is years old or beyondAgain, this Is our business for yearsThe computer and screen were working when she left here and again, she stated that she didn't try to contact us for daysThis tells us that the screen continued to work?" which was the part replacedIf the cable then went bad and needed to be replaced, had she come in with her computer, we would have sold her a new cable.Had the client come in with her computer, prior to someone else doing the work, and the screen been found to be bad, we could have sent it back to the manufacturer for replacement in accordance to that parts particular warrantyCustom order parts we do not refundHowever, she is not indicating that the screen was bad in her complaint, only that she also needed a cable as found by someone else.I'm sorry that I don't have better news for Ms [redacted] We are sincerely saddened by her unhappiness but in the course of my investigation cannot find any wrongdoing on our part that would make giving her a refund the fair course of actionShe paid for the screen, shipping for the screen and $in labor that we then discounted 20% as a? courtesy? to her being MilitaryShe indicated that she did not call for days and never asked to speak to management or ownership if she was unhappyFurther, had she done that with staff they would have alerted management to the issueDue to the amount of time that had/has gone by and the fact that she had someone else work on her computer thereby voiding her warranty, unfortunately there is nothing else that we can do on her behalf.?

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: nobody ever contacted me or explained anything after my formal complaint, not sure who they had a conversation with? I called from work phone number, not always my cell phone numberI was specifically told not to bring the computer back in and to purchase a new oneThe management knows I called and what they told me.
Regards,
*** ***

Fr: *** ***, PresidentRe: Revdex.com Complain ID: *** (***)Attch: FollResponseWe are in receipt of Ms***'s rejection to our first responseThis is our response.As for her comment that "nobody ever contacted me or explained anything after my formal complaint, not sure who they had a conversation? with?”We did not receive a "formal complaint'' from Ms***As stated, In Our first responseMs***? never contacted Management or OwnershipFurther, we received no notice of her grievances until January 4th? when we saw an on-line Google review post written by, her on January 3rd.I did reply with a written apology for her unhappiness and that I would investigate with my staff and follow-upthe very next day we received this Revdex.com complaint and I instead had to reply to thatWe do not ever want a unhappy customer.? No staff member has recollection of speaking to her except at the time of service.By Ms***'s own admission on her complaint to you, she indicated that she called days after work was performed by usWe are a service provider and do not tell people to "just go buy another computer" unless ethically that is our best adviceWe do not do that blindly over the? phone without looking at a system unless it is years old or beyondAgain, this Is our business for yearsThe computer and screen were working when she left here and again, she stated that she didn't try to contact us for daysThis tells us that the screen continued to work??" which was the part replacedIf the cable then went bad and needed to be replaced, had she come in with her computer, we would have sold her a new cable.Had the client come in with her computer, prior to someone else doing the work, and the screen been found to be bad, we could have sent it back to the manufacturer for replacement in accordance to that parts particular warrantyCustom order parts we do not refundHowever, she is not indicating that the screen was bad in her complaint, only that she also needed a cable as found by someone else.I'm sorry that I don't have better news for Ms***We are sincerely saddened by her unhappiness but in the course of my investigation cannot find any wrongdoing on our part that would make giving her a refund the fair course of actionShe paid for the screen, shipping for the screen and $in labor that we then discounted 20% as a? courtesy? to her being MilitaryShe indicated that she did not call for days and never asked to speak to management or ownership if she was unhappyFurther, had she done that with staff they would have alerted management to the issueDue to the amount of time that had/has gone by and the fact that she had someone else work on her computer thereby voiding her warranty, unfortunately there is nothing else that we can do on her behalf.?

Fr: [redacted], PresidentRe: Revdex.com Complain ID: [redacted])Attch: Follow-up ResponseWe are in receipt of Ms. [redacted]'s rejection to our first response. This is our response.As for her comment that "nobody ever contacted me or explained anything after my formal complaint, not sure who they had a conversation with?”We did not receive a "formal complaint'' from Ms. [redacted]. As stated, In Our first response. Ms. [redacted] never contacted Management or Ownership. Further, we received no notice of her grievances until January 4th when we saw an on-line Google review post written by, her on January 3rd.I did reply with a written apology for her unhappiness and that I would investigate with my staff and follow-up. the very next day we received this Revdex.com complaint and I instead had to reply to that. We do not ever want a unhappy customer. No staff member has recollection of speaking to her except at the time of service.By Ms. [redacted]'s own admission on her complaint to you, she indicated that she called 30 days after work was performed by us. We are a service provider and do not tell people to "just go buy another computer" unless ethically that is our best advice. We do not do that blindly over the phone without looking at a system unless it is 10 years old or beyond. Again, this Is our business for 25 yearsThe computer and screen were working when she left here and again, she stated that she didn't try to contact us for 30 days. This tells us that the screen continued to work— which was the part replaced. If the cable then went bad and needed to be replaced, had she come in with her computer, we would have sold her a new cable.Had the client come in with her computer, prior to someone else doing the work, and the screen been found to be bad, we could have sent it back to the manufacturer for replacement in accordance to that parts particular warranty. Custom order parts we do not refund. However, she is not indicating that the screen was bad in her complaint, only that she also needed a cable as found by someone else.I'm sorry that I don't have better news for Ms. [redacted]. We are sincerely saddened by her unhappiness but in the course of my investigation cannot find any wrongdoing on our part that would make giving her a refund the fair course of action. She paid for the screen, shipping for the screen and $50 in labor that we then discounted 20% as a courtesy to her being Military. She indicated that she did not call for 30 days and never asked to speak to management or ownership if she was unhappy. Further, had she done that with staff they would have alerted management to the issue. Due to the amount of time that had/has gone by and the fact that she had someone else work on her computer thereby voiding her warranty, unfortunately there is nothing else that we can do on her behalf.

Complaint: [redacted]
I am rejecting this response because: nobody ever contacted me or explained anything after my formal complaint, not sure who they had a conversation with? I called from work phone number, not always my cell phone number. I was specifically told not to bring the computer back in and to purchase a new one. The management knows I called and what they told me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]