Balloons Over Letchworth

Thousands of customers have found us with no problem over 29 years. Our directions are very easy to follow.  These ladies even had a map of our site on their certificate. It was a sunrise flight and they were supposed to be there at 5:30 am. We held up everyone and waited until 6:30 am for...

them. They did call my office at 6:05 am! I obviously could not be in my office and also be at our launch site. I had to fly the balloon with two empty spots and now they want me to re-book them and  give up the $500 from another couple because they quite obviously over slept.My information is quite plain. It states "if you do not show up for a flight, you will pay for it."