Ballpark Lofts Apartments

Complaint: [redacted] I am rejecting this response because: and they still will not give me paper work that I requested from themI am still very unhappy with themI was forced to settle and they where very hard to deal with Sincerely, [redacted]

We have been working with our previous resident on a resolution to this disputeThe charges and their descriptions stated in the complaint are correctly statedThe confusion regarding the final utilities is due to the bills being paid in arrearsThe previous resident moved in at the beginning of November and the first utility bill was not charged up until the end of DecemberWe have provided copies of the utility bills with dates of service, along with a resident statement that lists the utility charges that coincide with the billsWe have already agreed to reduce the fees for their damages by $However, the final utilities and the charges for rent are required per the lease agreement, and are correctly calculated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The resolution is satisfactory to me and I will not pursue this issue further However, I would not recommend this business to a friend or family member as I find their practices shady, and it took a law degree to recognize their attempts to extort wrongful feesI hope they can learn to act in good faith and avoid taking advantage of young renters in the future I look forward to receiving my refund Sincerely, [redacted] [redacted] [redacted] [redacted]

Our office staff and regional management was in contact with Mr*** multiple times in regards to this disputeWe followed correct procedures and statutes through outMr***'s complaint did not surface until he was charged for damages in the apartmentNevertheless, we
negotiated with him and have had the issue resolved

The original amount of the move-out charges and unpaid utilities was $305.61. The resident's security deposit of $200 was applied to this amount and a bill was sent to the previous resident of $105.61. Since then we have worked with her and have cut her cleaning and painting costs down by $87.70. This brings the outstanding balance owed to $17.91. The previous resident states that we are not working in good faith to come to a resolution of this dispute, but we have made a large effort to come to a middle ground for both parties. We do feel all of the charges were justified, with the exception of the drip pans that were replaced. All residents are also rent responsible through the end of their lease, which is stated in the lease the resident signed. Rent charges were not refunded, but our willingness to deduct some of the charges does show our sincere desire to satisfy this dispute. Our property is no longer owned by the property management company that was in place during the time the resident moved out. I have been in contact with them and they have agreed to remove an additional $26.55 in charges for painting materials. This will remove any outstanding balance owed, and provide this previous resident with a refund.Thank you,

We have been working with our previous resident on a resolution to this dispute. The charges and their descriptions stated in the complaint are correctly stated. The confusion regarding the final utilities is due to the bills being paid in arrears. The previous resident moved in at the beginning of...

November and the first utility bill was not charged up until the end of December. We have provided copies of the utility bills with dates of service, along with a resident statement that lists the utility charges that coincide with the bills. We have already agreed to reduce the fees for their damages by $87.70. However, the final utilities and the charges for rent are required per the lease agreement, and are correctly calculated.

Complaint: [redacted]
I am rejecting this response because: and they still will not give me paper work that I requested from them. I am still very unhappy with themI was forced to settle and they where very hard to deal with
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The resolution is satisfactory to me and I will not pursue this issue further.  However, I would not recommend this business to a friend or family member as I find their practices shady, and it took a law degree to recognize their attempts to extort wrongful fees. I hope they can learn to act in good faith and avoid taking advantage of young renters in the future.  I look forward to receiving my refund. 
Sincerely,
[redacted] 
[redacted] 
[redacted]