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Ballpark Sunoco

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Ballpark Sunoco Reviews (1)

Review: On May 25, 2013 shortly after 4:00 pm, I prepaid $25.00 for gas and inadvertently gave the clerk the wrong gas pump number. After returning to my car I realized that I stated the wrong pump number. When I realized which pump my $25.00 was assigned to I noticed a vehicle pulling away from the pump. Upon reporting this to the clerk he proceeded to speak to me angrily and blamed me for not giving him the correct pump number. I acknowledged that I may an error however I paid for gas and believed that I had a right to receive it. The clerk continued to blame me and refused to resolve the issue to my satisfaction at which point I requested to speak to the manager. After several attempts to reach the manager an individual identifying himself as the manager spoke to me in a tone as if he could care less and told me that I would not get the gas because I caused the problem by giving the wrong pump number. He gave me the impression that he was going to resolve it by telling me he was going to call back to the store. After speaking with the clerk once again he told the clerk he would call the supervisor. 15 minutes later the same manager called back and did not have anything different to say. ( I was not under the impression that he made a call to a supervisor) In other words he refused to allow me gas or reimburse my $25.00 and his customer service skills was less than acceptable for anyone in a service business let alone a manager. It is no wonder the clerk responded rudely. I will say that during the course of close to an hour the clerk did seem to try to be a bit more customer oriented.Desired Settlement: An apology and refund of my $25.00 for gas I did not recieve.

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Description: Service Stations - Gasoline & Oil

Address: 16501 Ballpark Rd, Bowie, Maryland, United States, 20716

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