We
have received the complained submitted to Revdex.com for ID no***Due to personal circumstances we were not able to respond to the complaint in the required timeHowever, we wanted to be on the record for submitting a response demonstrating a no mistreatment of our customerAs stated in the complaint, *** brought his *** for State Inspection and during the Inspection it was discovered the engine mounts on the vehicle were defectiveThis problem was brought to ***'s attention and an estimate for the repair was presented*** opted to have the service performed and the promised repair was performed as discussedThis is in reference to explain the situationTwo days later *** brought the vehicle back and asked the mechanic to check the vehicle for engine light diagnosticsThe shop performed the requested diagnosis at no charge to ***,
The diagnostics revealed fault code of P700, which indicates a transmission solenoid is defectiveThis part exists inside of the transmission casingWe explained the problem to *** but *** kept insisting this problem did not exist prior to the change of engine mounts therefore this was a direct caused of the repairs performedOur representative (***) explained to *** that these are two completely unrelated issues and engine light can come on at any timeTo remedy the situation, *** asked *** to have the car taken to another garage and give them the code and if the other mechanics say this code is a result of engine mounts being changed we will provide the service at no chargeAdditionally, The transmission problems are very common in the model years of Due to the frequent complaints *** Motors had extended the warranty on these cars to 100,miles***'s vehicle has 165,miles, Following pages have some information from the web that can found on the issues with the *** transmissionsIn conclusion, we don't feel we have done anything wrong and this complaint is not legitimate, therefore no settlement is offeredThere is no evidence that our repair of engine mounts has resulted in the transmission failureIn the spirit of good customer relations, we will extend a 15% discount on any written estimate from accredited business that ***s brings to usIf you have any questions, please feel free to contact usBest Regards,
*** ***
Operations Manager
We
have received the complained submitted to Revdex.com for ID no***Due to personal circumstances we were not able to respond to the complaint in the required timeHowever, we wanted to be on the record for submitting a response demonstrating a no mistreatment of our customerAs stated in the complaint, *** brought his *** for State Inspection and during the Inspection it was discovered the engine mounts on the vehicle were defectiveThis problem was brought to ***'s attention and an estimate for the repair was presented*** opted to have the service performed and the promised repair was performed as discussedThis is in reference to explain the situationTwo days later *** brought the vehicle back and asked the mechanic to check the vehicle for engine light diagnosticsThe shop performed the requested diagnosis at no charge to ***,
The diagnostics revealed fault code of P700, which indicates a transmission solenoid is defectiveThis part exists inside of the transmission casingWe explained the problem to *** but *** kept insisting this problem did not exist prior to the change of engine mounts therefore this was a direct caused of the repairs performedOur representative (***) explained to *** that these are two completely unrelated issues and engine light can come on at any timeTo remedy the situation, *** asked *** to have the car taken to another garage and give them the code and if the other mechanics say this code is a result of engine mounts being changed we will provide the service at no chargeAdditionally, The transmission problems are very common in the model years of Due to the frequent complaints *** Motors had extended the warranty on these cars to 100,miles***'s vehicle has 165,miles, Following pages have some information from the web that can found on the issues with the *** transmissionsIn conclusion, we don't feel we have done anything wrong and this complaint is not legitimate, therefore no settlement is offeredThere is no evidence that our repair of engine mounts has resulted in the transmission failureIn the spirit of good customer relations, we will extend a 15% discount on any written estimate from accredited business that ***s brings to usIf you have any questions, please feel free to contact usBest Regards,
*** ***
Operations Manager