Ballston Dental Arts

My 21, Dear [redacted] ,Please accept this as a response to Complaint ID: [redacted] made by [redacted] , [redacted] first came into our office on February 24, 2014, She had found our office through [redacted] and was interested in same-day treatment and to utilize her [redacted] as well as a 20% coupon from our websiteWhen she was examined by Dr, K**, it was noted that the patient had frequent headaches after meals 2-times a week, there is a clicking in her jaw join on her loft side and that her muscles become soreCombined with some missing teeth, it was dear to DrK [redacted] that there was a force imbalance and that the patient might have Temporomandibular Joint disorderShe had expressed that her pain did not start until she bad crowns placedDrK [redacted] had recommended utilizing the [redacted] technology (see attached promotional brochure) to diagnose the force imbalance and relax the jaw muscle to identify correct bite position in order to consider the next step for orthodontics (in which the patient expressed an interest), adjust the bite position, and restore the remaining teeth.Our office is not in-network with any insurance, and we do not hide this fact, nor attempt to deceive patients about thisWe explain to our patients that because of our non-contracted status, there are a number of extra steps that we take, For restorative work, we will collect the payment for the treatment at the time of the procedure, but we are happy to submit to the patient’s insurance on their behalf, submitting x-rays and narratives for the patient, and the patient would be reimbursed directly by the insuranceWe will be happy to break down their benefits, and if we estimate that their preventative visits may cover their preventative work (Cleanings and x-rays), we will be happy to submit to their insurance company and accept the assignment of benefits (payment comes to our office)In order to do so, we usually require patients to authorize a credit card to be kept on file and we would transact any remaining balance after insurance payment [redacted] was informed of this and was also given the option to accept payment directly from the insurance (see attached credit card authorization).The insurance paid:•$of the $visit on February 24, (Panoramic Film, Bitewing X-rays, and comprehensive evaluation)•$of the $visit on February 25, (Dental cleaning)On March 12, 2014, one of our office team members tried to run the authorized credit card on file for the remaining $balance, but it was declinedWhen speaking with the patient, [redacted] said that she would speak to [redacted] about the remaining balance, On April 30, 2014, the patient made payments totaling S200.On the day of her second visits February 25, 2014, the treatment plan that was given to [redacted] was for the [redacted] workup -the first step in diagnosing what kind of [redacted] case the patient would beThe treatment plan for this was $(not $500)There is a 5% bookkeeping discount when a patient accepts treatment on the date that the plan is presented,The patient was not given a treatment plan for the [redacted] procedures, which can include orthotic devices, equilibration, manual muscle and microcurrcnt therapy, and home care systemsShe may have been given a range of prices from $ to $9000, but she was never given a definitive treatment plan for her TMJ, as the [redacted] workup would help diagnose.While we are disappointed that [redacted] had an unsatisfactory visit at our office, her oral and the pain that she has in her mouth is of greatest importance to us, and we hope that she follows up with her TMJ and the remaining dental care, even if it is not with our officeBecause we understand that a bad office experience may deter patients from continuing their in-office care, we arc happy to refund the patient the $that was paid on April 30? 2014, and write-off the remaining $balance, If the patient would please contact our office with the card(s) information that was used on that day, we can issue a refund directly onto the card.Please feel tree to contact me with any other concerns or questions.Warmly,Stephanie COffice Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The true to this issue was given by a different Doctor to meHaving a second opinion with a credible Dentist, I was not diagnosed with TMJ even before visiting Dr K** the crowns diagnostic that Dr K [redacted] says he told me is also wrongI told him that I did this work with a different dentist and they did not do a good job so there was not true diagnost made rom DrK**At this moment, I no longer have the credit card that was charged originally because I closed it in fear that Dr K [redacted] kept charging for services not performedHowever, I do want to receive the refund by certified check or I can provide them with different credit card numberPlease let me know through Revdex.com if they want me to contact them for the number of the different card or if they are sending the certified check for $ Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
The true to this issue was given by a different Doctor to me. Having a second opinion with a credible Dentist, I was not diagnosed with TMJ even before visiting Dr K** the crowns diagnostic that Dr K** says he told me is also wrong. I told him that I did this work with a different dentist and they did not do a good job so there was not true diagnost made rom Dr. K**.
At this moment, I no longer have the credit card that was charged originally because I closed it in fear that Dr K** kept charging for services not performed. However, I do want to receive the refund by certified check or I can provide them with different credit card number.
Please let me know through Revdex.com if they want me to contact them for the number of the different card or if they are sending the certified check for $ 200.00.
Regards,
[redacted]

My 21, 2014
Dear [redacted],Please accept this as a response to Complaint ID: [redacted] made by [redacted],[redacted] first came into our office on February 24, 2014, She had found our office through [redacted] and was interested in same-day treatment and to utilize...

her [redacted] as well as a 20% coupon from our website. When she was examined by Dr, K**, it was noted that the patient had frequent headaches after meals 2-3 times a week, there is a clicking in her jaw join on her loft side and that her muscles become sore. Combined with some missing teeth, it was dear to Dr. K** that there was a force imbalance and that the patient might have Temporomandibular Joint disorder. She had expressed that her pain did not start until she bad crowns placed. Dr. K** had recommended utilizing the [redacted] technology (see attached promotional brochure) to diagnose the force imbalance and relax the jaw muscle to identify correct bite position in order to consider the next step for orthodontics (in which the patient expressed an interest), adjust the bite position, and restore the remaining teeth.Our office is not in-network with any insurance, and we do not hide this fact, nor attempt to deceive patients about this. We explain to our patients that because of our non-contracted status, there are a number of extra steps that we take, For restorative work, we will collect the payment for the treatment at the time of the procedure, but we are happy to submit to the patient’s insurance on their behalf, submitting x-rays and narratives for the patient, and the patient would be reimbursed directly by the insurance. We will be happy to break down their benefits, and if we estimate that their preventative visits may cover their preventative work (Cleanings and x-rays), we will be happy to submit to their insurance company and accept the assignment of benefits (payment comes to our office). In order to do so, we usually require patients to authorize a credit card to be kept on file and we would transact any remaining balance after insurance payment. [redacted] was informed of this and was also given the option to accept payment directly from the insurance (see attached credit card authorization).The insurance paid:•$90 of the $290 visit on February 24, 2014 (Panoramic Film, Bitewing X-rays, and comprehensive evaluation)•$96 of the $120 visit on February 25, 2014 (Dental cleaning)On March 12, 2014, one of our office team members tried to run the authorized credit card on file for the remaining $224 balance, but it was declined. When speaking with the patient, [redacted] said that she would speak to [redacted] about the remaining balance, On April 30, 2014, the patient made 2 payments totaling S200.On the day of her second visits February 25, 2014, the treatment plan that was given to [redacted] was for the [redacted] workup -the first step in diagnosing what kind of [redacted] case the patient would be. The treatment plan for this was $250 (not $500). There is a 5% bookkeeping discount when a patient accepts treatment on the date that the plan is presented,The patient was not given a treatment plan for the [redacted] procedures, which can include orthotic devices, equilibration, manual muscle and microcurrcnt therapy, and home care systems. She may have been given a range of prices from $ 1500 to $9000, but she was never given a definitive treatment plan for her TMJ, as the [redacted] workup would help diagnose.While we are disappointed that [redacted] had an unsatisfactory visit at our office, her oral and the pain that she has in her mouth is of greatest importance to us, and we hope that she follows up with her TMJ and the remaining dental care, even if it is not with our office. Because we understand that a bad office experience may deter patients from continuing their in-office care, we arc happy to refund the patient the $200 that was paid on April 30? 2014, and write-off the remaining $24 balance, If the patient would please contact our office with the card(s) information that was used on that day, we can issue a refund directly onto the card.Please feel tree to contact me with any other concerns or questions.Warmly,Stephanie COffice Manager