Ballston Lake Auto Care Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Some majorly important parts of his statement is completely untrueI called him the day I dropped it off...as soon as I pulled back into my driveway to be exactNot once did he ever call me and say he needed the old cord backI called a couple times too and STILL never heard that until I paid my bill! When I got there he said....well, now let me show you what I did.....unreal! You cant plug into ANYTHING with a inch cord!! And after shelling out $and he wanted to charge MORE to make it right?! NOPEI'll never let him touch anything of mine againThe public needs to be aware of this scammer. Regards,*** ***

Good morning, I have read the complaint from [redacted] regarding her 1991 [redacted] motorhome. Vehicle was brought to us for a New York State Inspection. It required repairs on front sway bar (bushings missing) and left rear tail light inoperable. (light housing rusted non-...

repairable) We repaired both items to pass the NY state inspection. We also tested the battery & starter as the engine would crank over slowly. (Battery would not pass a load test - it was replaced) A few days after the motorhome was dropped off, Ms. [redacted] called and asked to have the shore power cord repaired, as she drove away while it was still connected to the power outlet at her house. Upon inspecting the power cord, we found that the cord was not in the motorhome and the transfer switch that it attaches to was torn away from the vehicles interior compartment. In order to attach a power cable to the motorhome, a new transfer switch would have to be installed in order to make the electrical system work again on the motorhome. This was explained to Ms. [redacted] and she agreed to have the repairs completed. It should be noted that this motorhome ([redacted]) is no longer in business. The parts I ordered for the repairs came from internet orders through Amazon and similar sources who could still locate the original parts. This process does take up to 10 days for us to receive the parts, thus explaining the frustration of the job taking 3 weeks. When the transfer switch was received we installed it in the original location. The new switch has a "breakaway" cord which is only a few inches long which allows the cord to separate from the box in the event that the vehicle is driven away with the cord attached to a power source. I attempted to explain this to Ms. [redacted] and she was not receptive. If she wanted a longer power cord, the old one would have to be repaired or a new cord made up to match the receptacles currently on the motorhome. She stated that she was not paying any more to have the cord repaired, so I offered her a standard extension cord to use temporarily while she was camping so a least the lights & refrigerator would function. I realize that she does not understand the reason that she cannot just plug in a cord to a non existent receptacle. My final offer to resolve the problem was for me to repair her old cord to attach to the new transfer switch (I would only charge her for the part not the labor) or have a new cord fabricated that she would be responsible for the cost. She rejected my offer and left. I have not heard from her except for this Revdex.com complaint. If you have any further questions concerning this complaint, please call [redacted] or email.  Sincerely, Michael [redacted]