Thank you for the opportunity to address this situationMr [redacted] did purchase the Dodge Journey from Ballweg Ford, Incand the original extended warranty was part of that transactionThe paperwork for transferring the warranty from the original owner to Mr [redacted] was thought to have been sent to the Ballweg Ford, Inccorporate office and that the processing of the paperwork was pendingHowever, the corporate office had not received the paperwork Promptly after being notified of the Revdex.com complaint by Mr [redacted] we obtained and filled out the documents needed to transfer the vehicle warranty, and called Mr [redacted] I personally spoke to him, and explained what needed to be completed and emailed the forms to him to signHe will return the documents and we will submit them on his behalf and pay the transfer fee required as well After our conversation, Mr [redacted] was satisfied with our action to resolve his concernBallweg Ford truly values its customers and again, we appreciate the opportunity to address this situation Thank you [redacted] Executive Assistant Ballweg Management Services, Inc Washington Street PO Box Prairie du Sac, WI Phone: 608-824- Fax: 608-299-
Thank you for the opportunity to address this situationMr [redacted] did purchase the Dodge Journey from Ballweg Ford, Incand the original extended warranty was part of that transactionThe paperwork for transferring the warranty from the original owner to Mr [redacted] was thought to have been sent to the Ballweg Ford, Inccorporate office and that the processing of the paperwork was pendingHowever, the corporate office had not received the paperwork Promptly after being notified of the Revdex.com complaint by Mr [redacted] we obtained and filled out the documents needed to transfer the vehicle warranty, and called Mr [redacted] I personally spoke to him, and explained what needed to be completed and emailed the forms to him to signHe will return the documents and we will submit them on his behalf and pay the transfer fee required as well After our conversation, Mr [redacted] was satisfied with our action to resolve his concernBallweg Ford truly values its customers and again, we appreciate the opportunity to address this situation Thank you [redacted] Executive Assistant Ballweg Management Services, Inc Washington Street PO Box Prairie du Sac, WI Phone: 608-824- Fax: 608-299-