Bally Total Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is a rejection of a typical response made by a business trying to minimize any harm this complaint could do to their "family owned" reputation. This family owned business may be nice and easy to deal with when finalizing a sale and installing their products, but beware if you ever have any problems with the product that they sell you. Allied Aluminum lacks in customer service skills.This complaint could have been easily avoided if this information was communicated at my initial phone call. I would have been willing to work with them and paid for any reasonable labor costs involved in getting this defective motor (under warranty) removed and replace with a new one. But, months of ignoring, avoiding and trying to figure out what to do on Allied Aluminum's part only created frustration.An apology and reasonable cost offer to resolve this issue will be accepted only if I am contacted directly by phone or email by Allied Aluminum. I will not attempt to contact them again or refer their products and service to anyone else if I fail to be contacted. I will go elsewhere to resolve my issue.
Regards,
[redacted]

Revdex.comWe have talked with the customer and started the process to resolve the issue. We will take care of the door and any other concerns.  Not sure how this got so out of hand but we will remedy definitely the issue.  Thank You! Allied AluminumTell us why here...

No problem. Unfortunately our awning maker was unable to produce this as she explained. We will drop the $300.00 deposit in the mail. Thanks!

Revdex.comWe have contacted the customer and look to resolve any concerns. Thank You!Allied Aluminum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
I am not happy with that response because that is what they say they will do but will not do it.  Since I have filed the complaint there has been no attempt to contact me.  This company just lies to your face. 
Regards,
[redacted]

Unfortunately, we were unable to install a traditional awning as initially hoped and had to change the order a few weeks ago. We met with the homeowner and changed directions to a whole new approach. For respect of the customer we will return their deposit and apologize. After ordering in the new...

product we definitely are in a time crunch. Again, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 This is not the outcome I was hoping for. I wanted the awning put up because it was a gift for an anniversary.  I feel the company took the easy way out. I also feel they gave me a low estimate and didn't want to honor it, therefore they backed out of the deal.

Revdex.comWe will call to set a time to resolve any issue.ThanksAllied AluminumTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]