we gave the key to the resident of the housei dont know how to fix the rest of thisthis customer wants a dollar refund from cleaning three bathroomsliving, dining room, kitchen, hall stairsfrom the dollars that she paidi have explained to do the entire house it would be $we dont do the bedrooms to keep the cost low for the customerwe have a $minfor $we would do a small one bathroom, two bedroom retirement housenot a big bedroom bathroom housei understand this lady is upset but I cant get her to listen to the truthwe dont clean any two story houses for less than $110. for $we would do a one story ranchi just dont know what to do for her
im sorry that this lady is upsetbut I tried to explain to her , her price is only $because it does not include bedroomsshe forgot to mention that besides the downstairs living area , kitchen, etcthat she also has three bathrooms that we cleana two story bedroom , bathroom house is
$130, it is not $we clean ranch houses for $we tried to accommodate her budget by cutting the bedrooms outwe did (by mistake) clean her bedrooms once or twice for free, that was my mistake because I did not remind the girls that she does not pay for themwe never asked for more money, I just took the looseher key was returned last weekwe put it in her mailbox as she requested
Complaint: [redacted]
I am rejecting this response because:They were hired to clean the whole house including the bedrooms and the quote for this service was $90.00.The owner is mistaken in stating that the key was returned as it was not returned.To resolve this issue as stated previously the business owner should provide a refund in the amount of $30.00 and return the house key. Thank you
Regards,
[redacted]
we gave the key to the resident of the housei dont know how to fix the rest of thisthis customer wants a dollar refund from cleaning three bathroomsliving, dining room, kitchen, hall stairsfrom the dollars that she paidi have explained to do the entire house it would be $we dont do the bedrooms to keep the cost low for the customerwe have a $minfor $we would do a small one bathroom, two bedroom retirement housenot a big bedroom bathroom housei understand this lady is upset but I cant get her to listen to the truthwe dont clean any two story houses for less than $110. for $we would do a one story ranchi just dont know what to do for her
im sorry that this lady is upsetbut I tried to explain to her , her price is only $because it does not include bedroomsshe forgot to mention that besides the downstairs living area , kitchen, etcthat she also has three bathrooms that we cleana two story bedroom , bathroom house is
$130, it is not $we clean ranch houses for $we tried to accommodate her budget by cutting the bedrooms outwe did (by mistake) clean her bedrooms once or twice for free, that was my mistake because I did not remind the girls that she does not pay for themwe never asked for more money, I just took the looseher key was returned last weekwe put it in her mailbox as she requested
Complaint: [redacted]
I am rejecting this response because:They were hired to clean the whole house including the bedrooms and the quote for this service was $90.00.The owner is mistaken in stating that the key was returned as it was not returned.To resolve this issue as stated previously the business owner should provide a refund in the amount of $30.00 and return the house key. Thank you
Regards,
[redacted]