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BaLou's Furniture Gallery

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Reviews BaLou's Furniture Gallery

BaLou's Furniture Gallery Reviews (6)

I sat through their in-home presentation which was fine until the time when they tried to pressure me into a same day purchase. After I reiterated my desire to perform my due diligence, the owner Mr. [redacted] reacted in a really unprofessional matter and he continued to try to push for a same day purchase. I do not appreciate being disrespected in my own home.

I had storm windows and shutters installed. The windows are more expensive than other brands, but they appear to be much more sturdy and are a good product. Be prepared to wait a very long time as the factory manufactures your windows. The products are fine, it's the mangament of the company that is the problem.

The window intallers did a good job. They were fast, efficient, and cleaned up after themselves.

The shutters were another story. There were numerous visits from workers because the shutters were the wrong size. I specifically asked that the shutters be installed with the locks in a certain position which they failed to do, necessitating more visits from installers.

I originally ordered single side slider windows, based on price, but decided to pay the higher price for double sliders. Before the city inspection, I received a call from Storm Tight informing me that the double sliders did not meet the code requirement for size of egress for three bedrooms, and that they would have to be replaced with the lower cost single sliders. So I waited and waited while the new windows were manufactured. When it came time for the installation, the date was changed numerous times as the company put other more lucrative jobs ahead of mine. I finally had to get nasty and aggressive to get my job scheduled.

I waited over a month for Storm Tight to schedule an inspection. When I decided to take the initative, I had to call the company numerous times trying to get an inspection scheduled. Had I not initiated the process, Storm Tight would never have scheduled an inspection. The city failed to send an inspector the day of the inspection, and true to form, Storm Tight didn't bother to schedule another one. I had to call and call to speak to someone. The building permit was issued 10/30/2014, today is 4/8/2015, and there is still no final inspection scheduled.

I have lost track of how long I was on hold listening to the same music over and over again. I would wager that all together, it has to be hours.

The upshot of all of this is that I have a complaint filed with the State of Florida, and a small claims court lawsuit pending.

The problem lies with the incompetence, and don't care attitude of the mangement team. If weren't for them, I would recommend this product, but the aggravation of dealing with these people outweighs the quality of their product. I would rate this the second worst experience I have had with contractors.

My wife and I contracted with Storm Tight Windows after looking at several companies..We decided to go with this company because they made their own windows and the strong warranty package. This was a large job 16 windows and 3 very large 12 foot patio doors. The crew did an excellent job and we a extremely pleased with the result.. We noticed one rip in the patio screen and they came out immediately to fix it. We like the fact that they have an inspector that comes to the job that completes a survey with us and operates every window and door to make sure it would pass the city inspection.. We have told our neighbors about Storm tight and they purchased from them as well. The windows look great but we LOVE the big doors leading out to the pool. Thank you and great job.

I met with a sales man in mid January 2015 from Storm Tight Windows. He said since it was the slow season that the windows would be made and installed in three weeks. This was very important to my husband and I since we have to renew our Homeowners Insurance and Windstorm Insurance to get our rates way down. Currently we are paying an extra $900 a month because these windows need to be replaced. We explained in detail to the representative how important this was to have done and he said the time to have our windows installed would again, be only three weeks. My husband and I were very happy that we would have this done by March 2015. I am still waiting to have a permit pulled. It is March 11, 2015 and I called the City of Wilton Manors ten minutes ago. The gentleman at the City said there was no record of a permit being pulled! I called Storm Tight Windows and Doors and asked to speak to someone other than the two ladies I have been speaking to. I was put on hold for 9 min. until the lady got back on the phone to tell me that the lady "[redacted]" that pulls permits does not have a "working phone" at the moment. She asked for my email address and they will email me information. I did want to note that I called exactly two weeks ago today and "[redacted]" said that she was pulling my permit the very next day and I did call yesterday and asked the status of the permit and my windows and the secretary said that "[redacted]" was out to lunch and would call me. No call yesterday or today.

My experience with StormTight has been negative and worst than ever. I have never come across a group of irresponsible individuals. My wife and I have worked really hard for us to make this change. I had a man knock on my door. He made arrangements for us to have someone do a demonstration which btw took three-hours long. Unrealistically a pathetic amount of time. I don't care very much for the window when I was in a boiling room inside my home for 5 hours with me telling the gentlemen that I didn't want to buy. The windows are more expensive than the house I live in. I am not an impulsive buyer they pressure you to buy. The gentlemen in my home called management to lower the price 4 times. 4 Times. Why didn't he start me at that price in the beginning.

They are savvy because I just couldn't kick this gentlemen out of my home until I really had to go somewhere. I was afraid. I'm sure that even for me having to take the time to post this complaint they already have an excuse or a way to make sure that this isn't something that would hurt their already low reputation.

My wife and I contracted with Storm Tight Windows in 2012 for $22,000 worth of windows for our home that was built in 1981. The old windows were single pane, badly sealing and pitted and rusted. STW came by and showed us the new window types and we were sold! They even made a super deal with us and gave us a price break. Then they also allowed in house financing with simple interest. Two years later and the windows are everything STW said they would be. The whole company operated professionally and the installers took less than three days to install all 13 custom sized windows and clean up. We don't use a de-humidifier. The windows seal so well, there is no humidity in the house. Great windows, great company!

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