Baltimore Green Construction, LLC

I just want to start out by saying that Mr & Mrs [redacted] were very rude, impatient and very disrespectful to me and my employeesIt was the worst storm that ever hit San Antonio and surrounding areasWe had over a hundred homes that needed repairsI did and completed seven houses on his block alone, and he was the only one that had problems with usAll my major vender's were running out of materials, and delivery dates were four and six weeks outI am not the only company replacing roofsThere were hundreds of other roofing contractors, fly by night roofers just flooding the areaNormally, once I have a sign agreement it only takes a week or so to complete a roofing jobI signed the attached agreement on May 25th, 2016, and completed his job June 21st, I also bought all his windows which now I'm stuck withOver $in windowsThis was a major storm and I'm still trying to catch upWith regards to committing Insurance Fraud, that is an out right lieI have never committed insurance fraudI'm a licensed independent adjuster and I have always done the repairs for what the insurance allocates plus homeowners portion of deductibleThis homeowner is trying to get out of paying what is rightfully owed my CompanyI have already discussed this with his insurance, and they are aware of whats happenedI have worked very hard to maintain my credibility with the Revdex.com, and its not right for individuals like Mr [redacted] to make accusations such as thesePlease know, that I am trying to resolve this with Mr [redacted] at present time, and if final payment is not made to my company, I will have no choice but to file a lien on his property and turn this over to my attorney

Complaint: [redacted] I am rejecting this response because:(1) Ms [redacted] 's Apr response to Revdex.com says she cut "another check" for $the previous date (Apr) She does not say she mailed it (Note that she said the same thing in Mar, but that check was never received by me and she refuses to say when she mailed it, or if it was cashed (it was NOT) and also refuses to provide copy of the check, date, amount, etc.)(2) Also on Apr I received an email (attached) from Village Contractors saying they had issued a credit memo for $ What good is a credit memo when I have not never carried a balance with this company? I certainly don't intend to do business with them in the future, so a credit to "my account" is of no use to me.(3) The amount in question is $500, not $ Attached is the 2-page invoice from [redacted] showing that Village Contractors received a builders discount of $from [redacted] That is the amount promised to me by Jeannie [redacted] the day of installation as she stood in my living room with the installer, who was ready to work Note that she had arbitrarily made the decision to go with the higher cost lighting ( [redacted] ) without consulting me first (NOTE that our contract for the lighting is for materials and installation at a cost of $ Her contract with me for the lighting was $In my living room, she offered to pass the builders discount to me to help offset the additional $of the higher cost lighting, so I gave the approval to install based on her offer.(4) The only offer acceptable to me is a check for $500, and then only after it has been received and deposited by me in my personal account for the requisite days The business has continually been untruthful so I believe they would attempt to stop payment, IF they even agree to send a check at all Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I, too, am very tired of this matter The contractor SAYS she has issued a check, another time she says she has credited my account Last week I did receive a credit via email; however, as I stated in my last response, I have no account balance with them, so the credit is of no use to me She has stated several times that she has refunded the overpayment; however, I have received nothing from them I stand by my request that she show me proof that she issued a check I have never said I was unhappy with the work; quite the opposite, I am very pleased The issue has been not getting the $refund that she offered and promised me at the time of installation I do not believe she can void my warranties because of this dispute, but if she wishes to get our attorneys involved, I am open to that Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please withdraw my complaint against Village ContractorsI have spoken with the president of the company and we have come to an agreement in resolving the problem Regards, [redacted]

I am so sorry that individuals like Ms*** could care less about the damage one can cause for only $I already send her a check for this amountIt was an honest mistake, and there is absolutely no reason for this complaintAll her work was completed and all warranties turned over to her
and job looks beautifulThe solar lites installed were a better quality and came with warrantiesShame on her!!!! She has nothing better to doAll roofing contractors were so busy after the April 12th storm and I was always in communication with her about the job Thank You

With regards to this complaint, we finished out the jobShe did not want for us to do any of the interior repairs, and she even tried to hire my carpenter on the side to do repairs for less then what insurance originally allocated forWe replaced her roof and gable vents, that weren't even on
scope of said work to be completedAll work was completed, Final payment was made and all warranties turned over to home ownerI'm not sure what this complaint was about, but all work was completed for her and her other family members. NOTE: After the April 12th hail storm that hit San Antonio, it was crazyI try to finish out my jobs in a timely manner, but like I said it was crazy.This job is Complete

Complaint: ***
I am rejecting this response because:
Ms *** has said twice that she sent me a check. I notice she does NOT say that a check has been cashed by me. I HAVE RECEIVED NO CHECK OR ANY OTHER COMMUNICATION FROM THE BUSINESS. Based on previous communications with the business, I am doubtful that a check was ever sent; however, to give them the benefit of the doubt, I would like to know the date it was sent, check number, amount, etc. In fact, I would ask the business to attach a copy of the check they say they sent. If there is a possibility it was lost in the mail, the owner needs to stop payment on it and issue a new one for $500. In the improbable event that a check made out to me has been cashed, then it was stolen by another party, so fraud and federal theft have been committed. A further note -- I am very tired of the owner's slanderous statement that "I have nothing better to do" than hurt her business over an "honest mistake". I am not surprised that she does not use the same language to the Revdex.com that she freely used in her personal email to me. If she likes, I will be happy to copy and paste that email to this complaint.Regards,
*** ***

To whom it may concern:Ms*** has been paid in full for the amount of $376.00 credited back to herIf she continues to effect my creditability and my business, I will void all warranties' and turn everything over to my attorneyWe completed all work and said job has been closedIf she was not happy about work that was completed, why didn't she say anything when we did our final walk through and closed out job with all warranties' turned over to herIt is not right for any homeowner to file A COMPLAINT with the Revdex.com on any company if all work was completed and homeowner was happy at the time of closingThe Job looks beautiful, the solar lights are awesome and really light up her home nicelyEverything was completed according to the scope of work given to me by insurance carrierFinal invoices were sent to her insurance, and all work was complete. Thank You,*** ***

I issued another check to Mrs *** yesterday in the amount of Thank You *** ***

I sent Mrs [redacted] a check. This job was complete and all warranties were turned over to her. It's individuals like her who have nothing better to do then to hurt my companies reputation over an honest mistake. She was happy when work was completed.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please withdraw my complaint against Village Contractors. I have spoken with the president of the company and we have come to an...

agreement in resolving the problem.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I, too, am very tired of this matter.  The contractor SAYS she has issued a check, another time she says she has credited my account.  Last week I did receive a credit via email; however, as I stated in my last response, I have no account balance with them, so the credit is of no use to me.  She has stated several times that she has refunded the overpayment; however, I have received nothing from them.  I stand by my request that she show me proof that she issued a check.  I have never said I was unhappy with the work; quite the opposite, I am very pleased.  The issue has been not getting the $500 refund that she offered and promised me at the time of installation.   I do not believe she can void my warranties because of this dispute, but if she wishes to get our attorneys involved, I am open to that.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
on 21 Apr 2017 I received an unsigned check from Village Contractors for $376.00.  This check #5025 was written on Frost Bank and dated 13 Apr 2017.   The check memo states the check is for “sign credit”, which it is not.  Any refund from the business is to satisfy my “overpayment.” I am unable to cash or deposit this check because the business did not sign it. [redacted]

I just want to start out by saying that Mr & Mrs [redacted] were very rude, impatient and very disrespectful to me and my employees. It was the worst storm that ever hit San Antonio and surrounding areas. We had over a hundred homes that needed repairs. I did and completed seven houses on his...

block alone, and he was the only one that had problems with us. All my major vender's were running out of materials, and delivery dates were four and six weeks out. I am not the only company replacing roofs. There were hundreds of other roofing contractors, fly by night roofers just flooding the area. Normally, once I have a sign agreement it only takes a week or so to complete a roofing job. I signed the attached agreement on May 25th, 2016, and completed his job June 21st, 2016. I also bought all his windows which now I'm stuck with. Over $1500.00 in windows. This was a major storm and I'm still trying to catch up. With regards to committing Insurance Fraud, that is an out right lie. I have never committed insurance fraud. I'm a licensed independent adjuster and I have always done the repairs for what the insurance allocates plus homeowners portion of deductible. This homeowner is trying to get out of paying what is rightfully owed my Company. I have already discussed this with his insurance, and they are aware of whats happened. I have worked very hard to maintain my credibility with the Revdex.com, and its not right for individuals like Mr. [redacted] to make accusations such as these. Please know, that I am trying to resolve this with Mr. [redacted] at present time, and if final payment is not made to my company, I will have no choice but to file a lien on his property and turn this over to my attorney.

Complaint: [redacted]
I am rejecting this response because:(1)  Ms [redacted]'s 13 Apr response to Revdex.com says she cut "another check" for $376 the previous date (12 Apr).  She does not say she mailed it.  (Note that she said the same thing in Mar, but that check was never received by me and she refuses to say when she mailed it, or if it was cashed (it was NOT) and also refuses to provide copy of the check, date, amount, etc.)(2) Also on 13 Apr I received an email (attached) from Village Contractors saying they had issued a credit memo for $376.  What good is a credit memo when I have not never carried a balance with this company?  I certainly don't intend to do business with them in the future, so a credit to "my account" is of no use to me.(3) The amount in question is $500, not $376.  Attached is the 2-page invoice from [redacted] showing that Village Contractors received a builders discount of $500 from [redacted].   That is the amount promised to me by Jeannie [redacted] the day of installation as she stood in my living room with the installer, who was ready to work.  Note that she had arbitrarily made the decision to go with the higher cost lighting ([redacted]) without consulting me first.  (NOTE that our contract for the lighting is for materials and installation at a cost of $1855.  Her contract with me for the lighting was $1855. In my living room, she offered to pass the builders discount to me to help offset the additional $1164.42 of the higher cost lighting, so I gave the approval to install based on her offer.(4)  The only offer acceptable to me is a check for $500, and then only after it has been received and deposited by me in my personal account for the requisite 10 days.  The business has continually been untruthful so I believe they would attempt to stop payment, IF they even agree to send a check at all.
Regards,
[redacted]