Baltimore's Best Events LLC

In regards to this matter, we have contacted the customer and resolved all the open issues to our mutual satisfaction.  Regards Roosevelt S[redacted]VP Ops Services

Thank you for the request for an update.  This issue has been resolved to the mutual satisfaction of all parties.

Dear Revdex.com, Our review of the account  reveals the following:1/**/16 a late charge was assessed to the account because the payment was not made until 1/**/16 (all payments are due by the 10th of the month)1/**/16 an ACH payment was received on his account in the amount of $2662/*/16 a Void...

Payment reversal was issued  for the $2666 payment made on 1/**/16 because of insufficient funds by his banks2/*/16 a ACH Uncollected Fee was assessed to his account for $20We have attempted to contact the customer to discuss the matter :2.*.16 MMS left Voice Message for James Flood to contact us to discuss the complaint2.*.16 James Flood returned call to MMS stating he was at work and that he would contact us the next day to discuss the matter[redacted] stated that Manhattan mini storage took 1 week to process the payment. This is not a true statement. It was applied on the [redacted] and was returned within 4 business days by his bank. Manhattan Mini Storage charged all the fees in accordance with our contractual agreement with the based on the payment history. We would be happy to assist the customer in setting automatic payment options to ensure that future payments are submitted in a timely manner. We look forward to discussing the matter with the customer in hopes of mutually resolving any misunderstandings that may still exist. Please have [redacted] contact Jason B[redacted] @ ###-###-####RegardsRoosevelt S[redacted]VP of Operations Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of today,...

I have not received a correspondence or call from this location. I will know for sure once the next billing cycle comes for the client. Hopefully the issue is fully resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Manhattan Mini Storage has responded and fixed the issue. Once the complaint was brought to the...

Revdex.com, they were very eqsy to work with and resolved the problem quickly. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Manhattan Mini Storage on the matter.  We provide the following for reviewLate Charges :Our occupancy agreement (which was signed by [redacted]) states in Section 2. Occupancy Charge that, " The Occupancy Charge will be $35.00 per month for each full or partial month,...

payable in advance at the facility, with out notice, on the first day of each calendar month. "  On goes on to further state, "In addition to the monthly occupancy charge and any other remedies of Owner, Occupant will pay , on demand, (a) a mandatory charge of $20 for any calendar month in which the monthly occupancy charge  is more than 10 days late". Late payments were posted to the account on 2/**/16 because the payment was not made until 2/**/16 & 3/**/16 because as of the time of this writing, there still has been no payments made. Security Deposit :Section 3 of our occupancy agreement (which was signed by [redacted]) states," The security, or the unused balance, will be returned within 30 days after the termination of this agreement'.In an email exchange between [redacted] and Tom K[redacted], the General Manager of the storage facility Tom explained that she could not apply the security deposit towards future rent. Specifically he stated, "As for  your request of using your security deposit towards your rent payment, I would recommend that you make separate payments for March and April rent instead of......Each month your are behind, you will be charged with $20 late fee".  I have attached a copy of the email exchange for your review

We apologize for any intrusions these phone calls may have caused you. The phone number provided by our customer at the time of rental (2006) was [redacted]. We have not received any requests to change that phone number. However, in lieu of this complaint we have made the decision to remove the...

phone number from our database and hopeful end the calls that are being made to that number. Regards,Roosevelt S[redacted]VP of Operations

Dear [redacted],  Thank you for the email. We apologize for the circumstances that resulted in this complaint and are very confident that we can resolve the issues to everyone's mutual satisfaction. This complaint has been forwarded to your facility manager, Nicholas A[redacted]. Nick, will be...

contacting you shortly to discuss the resolution. If you would prefer to contact him directly you may do so by calling ###-###-#### or emailing directly at [redacted] Regards Roosevelt S[redacted]VP of Operations Support

[redacted],Please accept our sincerest apologies in regards to how we handled your refund check. We have reviewed our process and have corrected the oversight that caused the delay. As requested we have cut a new check in the amount of $168 and sent it overnight to the following address :[redacted]...

[redacted] 
[redacted] 
[redacted]The [redacted] tracking number is [redacted]. As requested, we will also follow up in a direct email and phone call to you to confirm the mailing. Please feel free to call or email me directly if you have any further issues. Regards,Roosevelt S[redacted]VP of Operations Support [redacted]