BAM Lawncare and Property Maintenance

Dear Sirs, Our records do not indicate any payment received from [redacted] paid to Eco Detail so we can issue any refund to herAs the customer indicates, she bought a [redacted] voucher for a specific service that we honoredBefore leaving the location, she inspected her car and was so happy with the results that she gave a good tip to our employeeAn unhappy customer doesn't leave a tip! She also asked from our employee to buy a bundle of servicesBesides that and based on her written complain: No one buys Odor Removal Health Treatment if there is no smell in his/ her carThe car had a smell that's why she bought the Odor removal health treatment service from [redacted] and not a different oneBy the way, we use the [redacted] method and product which is patented, certified and tested for its resultsShe had months to counsel, change the service or even ask for refund from [redacted] where she bought her voucher.The unclean spots she mentions are visible when you inspect a car.Nevertheless, we were willing to accommodate any complain about the service and redo any spot she thought we didn’t do well.I personally offered her to clean the windows from the rain spots and she didn't let me yelling at me "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY".I also offered her to clean her air conditioning system and its tubes free of charge (this was not included in her service but just to make her happy) but she refused shouting again "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY"

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: First of all when I purchased the [redacted] , I was mainly concerned with the outside cleaning of the car itself since I tend to keep the inside fairly clean, where the service was located so I could get there and home on foot while the work was to be done (which I could since I could walk home from the mall location and then walk back to pick up my car), and the priceAs for the particular titles/names of the services included within the [redacted] purchased, whether my car would need it or not, if something was part of a package and the price seemed reasonable to me along with the location, etcthat is what drew me to buy the [redacted] and try this business out The Business Owner stated in his response: “No one buys Odor Removal Health Treatment if there is no smell in his/ her carThe car had a smell that's why she bought the Odor removal health treatment service from [redacted] and not a different one.” – This is not a true nor a factual statement in my case and therefor his comment doesn’t seem to be founded on facts nor actual dataHis response/comment seems to imply the he tracks responses and asks everyone who has ever purchased services either directly from him, via a [redacted] , etcfor all of his locations as to why they bought the service they didKeep in mind, no one asked me why I bought the [redacted] I did either prior, during or after the service Also based upon his comment/response above, if a car had a smell in it or not (and mind did not), the fact that the service they provided results in a smell in and of itself is a problem and would seem to me to defeat the service supposedly being sold and providedAnd again as I stated in my original complaint, his staff person who performed the service told me that if the smell didn’t disappear in hours (and what does that tell you), to call her back, which I did As for the price paid, I have attached a copy and paste of the $price paid for [redacted] I gave a tip $cash tip to the staff person based upon seeing the outside of the body of the car and looking quickly at the inside of the car (and both the inside of the car and inside windows weren’t very dirty to begin with so not much of a concern here and the staff person even commented on such upon me picking up my car) After actually sitting in my car and starting the engine I immediately noticed the smell which is when I mentioned it to the staff person who performed the service before I drove awayWhat I came to realize is that the services are performed inside of a parking garage whereby not only is there not any direct natural daylight however the lighting was not very bright eitherIn bringing my car there, I trusted that this service provider would properly provide the services purchased and that I thought I was paying for and had staff who were able to perform the services accordinglyI did not expect to end up with a car that now smells and had worse streaks than what were there to begin with Having never experienced this service performed indoors so to speak, it seems to me that the lighting used is not conducive to see streaks in the windows which makes one now wonder how well the staff person performing the job can see as well eitherI was able to clearly see streaks within first two days after services performed when I was in natural direct sunlight and from having headlights shine in from behind me on a highway at nightWhen I picked up my car, I drove home which is less than a mile away and it was rush hour time so busy even for short distance so had to pay attention to driving, and I went directly home and parked my car in an inside parking lotI didn’t take my car out again until mid to late afternoon the next day and was only for a few hours and was home before it was darkAnd then I used my car again the evening of the day after that and was in it at night when it was dark outside What I realize is that when I have had my car cleaned at other facilities, the car was delivered to me outside where there was direct daylight so I could see if any streaks prior to deciding to tip or notThat was not the case hereHence paying a tip based upon what I could see and prior to sitting in my car and noticing the smell My main concern here is that this is now three weeks later from the date of service (today is June 30th), and when I open my car door and get in, the smell is still there that wasn’t there before Also, I have no idea as to any health concerns related to the products used and/or the lingering smell Whether I used the [redacted] immediately upon purchase or right at the time of expiration, there was no need for me to study the services I purchasedWhatever shape my car was in when I decided to bring it in so the [redacted] wouldn’t expire, is the shape it was in, and in my case, it wasn’t very dirty nor did it smell Once a vendor creates damages/smells/errors to one’s belongings/assets, and in this case my car which resulted in a terrible smell, why would I want the business to provide additional services to remove a smell that they created in the first place and was never there? How could I or why should I trust the business to use other products/apply other services to then remove the smell that they caused to begin with, doesn’t make senseAnd regarding similarly the streaks, if they created them the first time in providing the service, how could I trust them to not leave similar/different ones the second time aroundWhy would a customer want someone to potentially cause more issues or damages? If the service was performed correctly to begin with and per their advertising and marketing, I shouldn’t have had the issues/problems/damages I experienced With respect to his comment/response regarding the rain spots, this is not factual nor the truthThe first, last and only time I saw the owner, which was also the last time I spoke to the owner since I had spoken to him by telephone was Friday, June 12thMy car was not exposed to rain until Sunday, June 14th which is when I noticed the rain spotsWhen I complained to him, my complaints were about the streaks from the service provided and the smellI never mentioned to him anything about rain spots since my car was not in any rain until a few days a later on Sunday, June 14th The owner stated the following in his response: “She had months to counsel, change the service or even ask for refund from [redacted] where she bought her voucher.” And “The unclean spots she mentions are visible when you inspect a car.” Based upon the location and lighting of the facility that I realize now, there does not seem to be ample lighting to sufficiently allow one to see any visible streaks in the windows or rear view mirror upon picking up one’s car while inside of a mall’s parking garage With respect to seeking counsel, if one has had their car detailed before both the inside and outside which I have, why would one need to seek counsel about this type of service, really? Based upon the owner’s responses to my initial complaints, his comments to me do not seem to be founded on factual nor truthful informationTo me, the Business Owner doesn’t seem to want to acknowledge nor take responsibility for lack of quality of the services provided by his staff and/or issues resulting from the products/machines used to supposedly clean the air and yet resulting in leaving a lingering bad smell, let alone streaksI was so bothered by the owner’s response (which I copied and pasted in further below along with my response to his response below that) since my car still smells, now over weeks from the date of service, June 9thUpon responding to his response (whereby rejecting his response), I tried to address most of his items point to pointI realize that I didn’t address all so I wanted to provide more informationKeep in mind, his responses seemed to not be responses supported by the facts of the situation, and he seemed to just make assumptions and comments without taking responsibility for the quality of his services, staff and/or products usedSo, per below response from the owner, his first sentence seems to indicate that he is willing to provide a refund however using the excuse that his records do not indicate payment from meHe wrote:“Our records do not indicate any payment received from [redacted] paid to Eco Detail so we can issue any refund to her.” The owner seemed to have chosen to have his business promoted by [redacted] Therefore, to me that is no different than a service providing a direct discount to a potential and/or existing customerTo me, if I provided documentation to your organization (see attached which I am providing again and feel free to share with the owner) and the owner’s staff also received the [redacted] voucher that I handed to his staff person who performed the service, then what seems to be the issue in providing me refund since the [redacted] clearly states that I paid $84.00? I am guessing he has had many customers by way of a [redacted] which is another form of payment for his company’s servicesSo, no excuse not to know what I paid for the services purchased and therefore no excuse not to provide a refundAs for the $cash tip to his staff person, I would like that reimbursed as well citing what I responded to as of June (which is copied and pasted in further down below) and restating about the lighting where the services are performed to enable one to easily/visibly see any streaks, and the fact that I handed the staff person a tip prior to sitting in my car and then smelling the smell which I immediately informed the staff personAlso, since my car still smells, I may need to seek out another service provider to remove the smell and that will cost me moneyThe owner stated: “No one buys Odor Removal Health Treatment if there is no smell in his/ her carThe car had a smell that's why she bought the Odor removal health treatment service from [redacted] and not a different oneBy the way, we use the [redacted] method and product which is patented, certified and tested for its results“ In addition to what I submitted on June 30th as to why I bought the [redacted] , the use of “no one” is just words and not supported by any factsAlso the [redacted] didn’t state nor use the words “Odor Removal Health Treatment”, it states “Mini Detail and [redacted] Health Treatment for Sedans/Coup” Even if the “ [redacted] ” method or product is patented, certified (and by whom?), and tested for its results (by whom), how one uses the products and provides the services should be taken into consideration, mistakes are made, products and machinery used to deliver the products if not maintained properly can stop functioning at an optimal level, at times a company can make a bad batch of products (think recalls), and human beings who provide services make mistakesHis comments do not seem to address taking responsibility that issues can arise from his products/services, how the services are delivered, etcLastly regarding this paragraph of his response, he claims I must have purchased this [redacted] since my car smelled, which is of course is an assumption not a factFollowing along his logic, if my car did smell (which it didn’t), and I purchased the [redacted] on January 30th 2015, why would I have waited until the [redacted] was about to expire to first have the car cleaned on June 9th, more than months later, to then have the smell removed vsusing the [redacted] immediately? His logic and comments do not seem to add upAnd then he states: “She had months to counsel, change the service or even ask for refund from [redacted] where she bought her voucher.” He seems to be talking out of both sides of his mouth as the expression goes, again, not founded on any facts related to me as to why I bought the [redacted] , my car, the circumstances, etcAs stated in my response (further below), I never even raised the issues of rain spots with him directly since I met with him face to face on June 12th and never spoke to him again after I drove away I noted the rain spots in my complaint so his comment in the following is not accurate: “I personally offered her to clean the windows from the rain spots and she didn't let me yelling at me "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY".” BTW, I don’t believe it even rained between June 9th and mid-day on the 12th when I drove my car over to the mall to meet with the ownerIf it did rain at all (e.gat night etc.), my car was in a covered garage and I had not driven in it, nor parked outside for it to be exposedI know where I went and where I drove my car to on Wed, June 10th, and Thursday, June 11th and the weather didn’t involve rain, and that is when I noticed the streaks, etcas already stated in other communications (complaint and my response)Overall, after the damage was done, and as already cited, I did not want the owner nor his staff touching my car and possibly making matters worse and/or risking that the smell could be even worse Would you? I believe in good faith, the owner should refund me the price I paid for the [redacted] of $as well as the $tip provided to his staff personHer comments in and of themselves seem to imply to me that she has experienced similar concerns/issues from other customersIn today’s world, some customers would just never go back and/or post on Yelp, etc., others may be vocal such as myself and not want someone to further damage their car by re-doing the services and/or applying/using more products Regards, [redacted] ***

Dear Sir/MadamUnfortunately, I cannot refund the customer for the service we provided as she purchased the voucher via ***,therefore they can only refund herWe never received any money from herHowever, I can refund the $tip she gave to my employee, if that is her wish; she has though to send me her details in order to do so (address to post a check).Furthermore, in good faith I am prepared to redo her car at no cost.Just for the record, The product we used for the Health treatment is not ours but *** which has been lab-tested and is harmless.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The Owner wrote back the following which I
copied and pasted in below:
“Dear Sir/Madam
Unfortunately, I cannot refund the customer
for the service we provided as she purchased the voucher via ***,therefore
they can only refund herWe never received any money from herHowever, I can
refund the $tip she gave to my employee, if that is her wish; she has
though to send me her details in order to do so (address to post a check)
Furthermore, in good faith I am prepared to
redo her car at no cost
Just for the record, The product we used for
the Health treatment is not ours but *** which has been lab-tested and is
harmless
Thank you.”
He writes that he “cannot” provide me a refundHe seems to be
choosing to not want to provide me with a refund and using the excuse that I
purchased a voucher via ***I would have to believe that *** must
remit a portion of what I paid to *** to Eco Detail vshim getting
nothing
As a business owner who runs his business and has a few locations,
he can choose to make whatever decisions to refund customersIt is now more
than five weeks after the situation and my car still smellsNot only is this
situation causing me aggravation when I get into my car and drive, the time spent
to file the complaint and then go back and forth with responses, and future
time that may have to be spent to find another place to get the smell out is
costing me time, and money too away from my work, which at this point I am not
asking for either and not to say it won’t become an ask so to speak if
resolution is not satisfactory via this way
Per an earlier response, he stated the following
about the “*** method and product”: “By the way, we use the ***
method and product which is patented, certified and tested for its results.”
Then as copied in above, he now states “The product we used for the Health
treatment is not ours but *** which has been lab-tested and is harmless.”
I am not sure what he is trying to say here in terms of the products used (e.g
is he now blaming the company vs standing behind them per the first comment?)
And who “lab-tested” the products to determine they “harmless”, and/or “harmless”
to who?
Overall, it seems that if he wants to take responsibility
for the services he and his staff provide as well as the products he has CHOSEN
to use to provide the services, he can choose to provide me with a refund of
the value of the *** I paid to show good faith, which is $per the
attached copy of the *** confirming my purchase along with
the $cash tip which he already stated he would refund to me
What I suggest is that he prepare a check
payable to me: “*** ***: for $or I would be more than happy to receive
$in cash, place in an envelope with my name on the outside and seal it, then
he or his staff can coordinate with me via my cell phone 301-502-or via email,
*** as to when the
check/cash is ready for me to pick up from him or his staff at the *** *** Mall location and I will drive over to the mall to pick it up
Lastly, as stated somewhat in other responses,
to me why would I want him or his staff to touch my car again only to use the same
types of methods and products used the first time that are supposed to remove
smells, remove streaks, etcand potentially end up with more issues, smells
etc., and potentially cause me more aggravation, wasted time, etc.? It seems to
me that the end result was not to make my car smell when it didn’t, cause
streaking where there weren’t any, etcTo me, the owner offering “Furthermore,
in good faith I am prepared to redo her car at no cost.” is not showing an acceptable
good faith plan of action here, I want a full refund as stated
Regards,
*** ***

Dear Sirs, Our records do not indicate any payment received from [redacted] paid to Eco Detail so we can issue any refund to her. As the customer indicates, she bought a [redacted] voucher for a specific service that we honored. Before leaving the location, she inspected her car and was so...

happy with the results that she gave a good tip to our employee. An unhappy customer doesn't leave a tip! She also asked from our employee to buy a bundle of services... Besides that and based on her written complain: No one buys Odor Removal Health Treatment if there is no smell in his/ her car. The car had a smell that's why she bought the Odor removal health treatment service from [redacted] and not a different one. By the way, we use the [redacted] method and product which is patented, certified and tested for its results. She had 6 months to counsel, change the service or even ask for refund from [redacted] where she bought her voucher.The unclean spots she mentions are visible when you inspect a car.Nevertheless, we were willing to accommodate any complain about the service and redo any spot she thought we didn’t do well.I personally offered her to clean the windows from the rain spots and she didn't let me yelling at me "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY".I also offered her to clean her air conditioning system and its tubes free of charge (this was not included in her service but just to make her happy) but she refused shouting again "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY".

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]
I am rejecting this response because:
First of all when I purchased the [redacted], I was
mainly concerned with the outside cleaning of the car itself since I tend to
keep the inside fairly clean, where the service was located so I could get
there and home on foot while the work was to be done (which I could since I could
walk home from the mall location and then walk back to pick up my car), and the
price. As for the particular titles/names of the services included within the
[redacted] purchased, whether my car would need it or not, if something was part
of a package and the price seemed reasonable to me along with the location,
etc. that is what drew me to buy the [redacted] and try this business out.
The Business Owner stated in his response: “No one buys Odor Removal Health
Treatment if there is no smell in his/ her car. The car had a smell that's why
she bought the Odor removal health treatment service from [redacted] and not a
different one.” – This is not a true nor a factual statement in my case and
therefor his comment doesn’t seem to be founded on facts nor actual data. His response/comment
seems to imply the he tracks responses and asks everyone who has ever purchased
services either directly from him, via a [redacted], etc. for all of his locations
as to why they bought the service they did. Keep in mind, no one asked me why I
bought the [redacted] I did either prior, during or after the service.
Also based
upon his comment/response above, if a car had a smell in it or
not (and mind did not), the fact that the service they provided results in a smell
in and of itself is a problem and would seem to me to defeat the service
supposedly being sold and provided. And again as I stated in my original complaint,
his staff person who performed the service told me that if the smell didn’t
disappear in 24 hours (and what does that tell you), to call her back, which I did.
As for the price paid, I have attached a copy and
paste of the $84.00 price paid for [redacted].
I gave a tip $20.00 cash tip to the staff person based
upon seeing the outside of the body of the car and looking quickly at the
inside of the car (and both the inside of the car and inside windows weren’t very
dirty to begin with so not much of a concern here and the staff person even
commented on such upon me picking up my car).
After actually sitting in my car and starting the
engine I immediately noticed the smell which is when I mentioned it to the staff
person who performed the service before I drove away. What I came to realize is
that the services are performed inside of a parking garage whereby not only is
there not any direct natural daylight however the lighting was not very bright
either. In bringing my car there, I trusted that this service provider would
properly provide the services purchased and that I thought I was paying for and
had staff who were able to perform the services accordingly. I did not expect
to end up with a car that now smells and had worse streaks than what were there
to begin with.
Having never experienced this service performed indoors
so to speak, it seems to me that the lighting used is not conducive to see streaks
in the windows which makes one now wonder how well the staff person performing the
job can see as well either. I was able to clearly see streaks within first two
days after services performed when I was in natural direct sunlight and from having
headlights shine in from behind me on a highway at night. When I picked up my car, I drove home which is
less than a mile away and it was rush hour time so busy even for short distance
so had to pay attention to driving, and I went directly home and parked my car in
an inside parking lot. I didn’t take my car out again until mid to late
afternoon the next day and was only for a few hours and was home before it was
dark. And then I used my car again the evening of the day after that and was in
it at night when it was dark outside.
What I realize is that when I have had my car cleaned
at other facilities, the car was delivered to me outside where there was direct
daylight so I could see if any streaks prior to deciding to tip or not. That
was not the case here. Hence paying a tip based upon what I could see and prior
to sitting in my car and noticing the smell.
My main concern here is that this is now three weeks
later from the date of service (today is June 30th), and when I open
my car door and get in, the smell is still there that wasn’t there before.
Also, I have no idea as to any health concerns related to the products used
and/or the lingering smell.
Whether I used the [redacted] immediately upon purchase or
right at the time of expiration, there was no need for me to study the services
I purchased. Whatever shape my car was in when I decided to bring it in so the
[redacted] wouldn’t expire, is the shape it was in, and in my case, it wasn’t very
dirty nor did it smell.
Once a vendor creates damages/smells/errors to one’s
belongings/assets, and in this case my car which resulted in a terrible smell, why
would I want the business to provide additional services to remove a smell that
they created in the first place and was never there? How could I or why should I
trust the business to use other products/apply other services to then remove
the smell that they caused to begin with, doesn’t make sense. And regarding
similarly the streaks, if they created them the first time in providing the
service, how could I trust them to not leave similar/different ones the second
time around. Why would a customer want someone to potentially cause more issues
or damages? If the service was performed correctly to begin with and per their
advertising and marketing, I shouldn’t have had the issues/problems/damages I
experienced.
With respect to his comment/response regarding the rain spots, this is not
factual nor the truth. The first, last and only time I saw the owner, which was
also the last time I spoke to the owner since I had spoken to him by telephone was
Friday, June 12th. My car was
not exposed to rain until Sunday, June 14th which is when I noticed
the rain spots. When I complained to him, my complaints were about the streaks
from the service provided and the smell. I never mentioned to him anything about
rain spots since my car was not in any rain until a few days a later on Sunday,
June 14th.
The
owner stated the following in his response: “She
had 6 months to counsel, change the service or even ask for refund from [redacted]
where she bought her voucher.” And “The unclean spots she mentions are visible
when you inspect a car.”
 
Based upon the location and lighting
of the facility that I realize now, there does not seem to be ample lighting to
sufficiently allow one to see any visible streaks in the windows or rear view
mirror upon picking up one’s car while inside of a mall’s parking garage.
 
With respect to seeking counsel, if
one has had their car detailed before both the inside and outside which I have,
why would one need to seek counsel about this type of service, really? Based
upon the owner’s responses to my initial complaints, his comments to me do not
seem to be founded on factual nor truthful information. To me, the Business
Owner doesn’t seem to want to acknowledge nor take responsibility for lack of quality
of the services provided by his staff and/or issues resulting from the products/machines
used to supposedly clean the air and yet resulting in leaving a lingering bad
smell, let alone streaks. I was so bothered by the owner’s response (which I copied and pasted in further below along with my response to his response below that) since my car still smells, now over 3 weeks from the date of service, June 9th. Upon responding to his response (whereby rejecting his response), I tried to address most of his items point to point. I realize that I didn’t address all so I wanted to provide more information. Keep in mind, his responses seemed to not be responses supported by the facts of the situation, and he seemed to just make assumptions and comments without taking responsibility for the quality of his services, staff and/or products used. So, per below response from the owner, his first sentence seems to indicate that he is willing to provide a refund however using the excuse that his records do not indicate payment from me. He wrote:“Our records do not indicate any payment received from [redacted] paid to Eco Detail so we can issue any refund to her.” The owner seemed to have chosen to have his business promoted by [redacted]. Therefore, to me that is no different than a service providing a direct discount to a potential and/or existing customer. To me, if I provided documentation to your organization (see attached which I am providing again and feel free to share with the owner) and the owner’s staff also received the [redacted] voucher that I handed to his staff person who performed the service, then what seems to be the issue in providing me refund since the [redacted] clearly states that I paid $84.00? I am guessing he has had many customers by way of a [redacted] which is another form of payment for his company’s services. So, no excuse not to know what I paid for the services purchased and therefore no excuse not to provide a refund. As for the $20.00 cash tip to his staff person, I would like that reimbursed as well citing what I responded to as of June 30 (which is copied and pasted in further down below) and restating about the lighting where the services are performed to enable one to easily/visibly see any streaks, and the fact that I handed the staff person a tip prior to sitting in my car and then smelling the smell which I immediately informed the staff person. Also, since my car still smells, I may need to seek out another service provider to remove the smell and that will cost me money. The owner stated: “No one buys Odor Removal Health Treatment if there is no smell in his/ her car. The car had a smell that's why she bought the Odor removal health treatment service from [redacted] and not a different one. By the way, we use the [redacted] method and product which is patented, certified and tested for its results. “ In addition to what I submitted on June 30th as to why I bought the [redacted], the use of “no one” is just words and not supported by any facts. Also the [redacted] didn’t state nor use the words “Odor Removal Health Treatment”, it states “Mini Detail and [redacted] Health Treatment for Sedans/Coup”.  Even if the “[redacted]” method or product is patented, certified (and by whom?), and tested for its results (by whom), how one uses the products and provides the services should be taken into consideration, mistakes are made, products and machinery used to deliver the products if not maintained properly can stop functioning at an optimal level, at times a company can make a bad batch of products (think recalls), and human beings who provide services make mistakes. His comments do not seem to address taking responsibility that issues can arise from his products/services, how the services are delivered, etc. Lastly regarding this paragraph of his response, he claims I must have purchased this [redacted] since my car smelled, which is of course is an assumption not a fact. Following along his logic, if my car did smell (which it didn’t), and I purchased the [redacted] on January 30th 2015, why would I have waited until the [redacted] was about to expire to first have the car cleaned on June 9th, more than 4 months later, to then have the smell removed vs. using the [redacted] immediately? His logic and comments do not seem to add up. And then he states: “She had 6 months to counsel, change the service or even ask for refund from [redacted] where she bought her voucher.” He seems to be talking out of both sides of his mouth as the expression goes, again, not founded on any facts related to me as to why I bought the [redacted], my car, the circumstances, etc. As stated in my response (further below), I never even raised the issues of rain spots with him directly since I met with him face to face on June 12th and never spoke to him again after I drove away.  I noted the rain spots in my complaint so his comment in the following is not accurate: “I personally offered her to clean the windows from the rain spots and she didn't let me yelling at me "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY".” BTW, I don’t believe it even rained between June 9th and mid-day on the 12th when I drove my car over to the mall to meet with the owner. If it did rain at all (e.g. at night etc.), my car was in a covered garage and I had not driven in it, nor parked outside for it to be exposed. I know where I went and where I drove my car to on Wed, June 10th, and Thursday, June 11th and the weather didn’t involve rain, and that is when I noticed the streaks, etc. as already stated in other communications (complaint and my response). Overall, after the damage was done, and as already cited, I did not want the owner nor his staff touching my car and possibly making matters worse and/or risking that the smell could be even worse.  Would you?  
I believe in good faith, the owner should refund me
the price I paid for the [redacted] of $84.00 as well as the $20.00 tip provided
to his staff person. Her comments in and of themselves seem to imply to me that
she has experienced similar concerns/issues from other customers. In today’s
world, some customers would just never go back and/or post on Yelp, etc.,
others may be vocal such as myself and not want someone to further damage their
car by re-doing the services and/or applying/using more products.
Regards,
[redacted]