Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am the owner of the car that was impoundedmy belongings including my girlfriends belongings were takenwe didnt demand money we demanded our belongingu can contact mje personally at *** or my girlfriend *** *** at ***its not right what they did to us! they even stole our credit cards!
Regards,
*** ***
I this matter we tried to repossess a vehicle from the customer in which we gave them an opportunity to get their belongings out of the vehicleAt this time the customers husband jumped into the unit and refused to get outOur
agent then called the police on themDo to the Breach of Piece occurring we are obligated by State Law to leave the unit in which we didNo damage to the property ever took place and the only violent person on the seen was the customers husband which was not listed as a owner of the vehicleOur Recovery Agents are held to a stick policy to treat all customers as if they were paying customersWhich can be seen on our part by giving the debtor a chance to clean their vehicle out instead of running off with it, even though it cost us a repossession. I'm sorry that the customer is unhappy but in all repossessions it is a tough time for everyone involved Bob *** CEO Bam Recovery LLC 317-802-fax [email protected]
We take any actuation of missing property very seriously. This matter has been investigated and here are our findings. The unit in question was impounded through another company. We recovered the vehicle from them for the lien...
holder. what was in the vehicle at that time we have no idea. The person filling this complaint isn't the owner of the vehicle there for I can not discuss the vehicle with her. The owner of the vehicle did come by our office to retrieve his property. At that time he told me of his living conditions being in this vehicle and he had no money to pay the processing fee. I in return cut the processing fee in half and he thanked me. He left our office to get the money and returned 10-15 minutes later. He paid the half price processing fee and received 3 55 gallon bags which had everything that was in the vehicle when we picked it up. He signed for receiving all his personal property thanked us after quickly looking through his bags and left. Shortly after that I received a call from his "girlfriend" demanding more property and or money. I told her I couldn't speak to her about this account because she wasn't on the account and she didn't care. Then she showed up at my office the next day with out the owner of the vehicle demanding money. I told her that this recovery is under investigation because of her complaint and I would call the vehicle owner back at the conclusion of the investigation. I have now questioned my driver that has been with me for over 2 years with out incident, watched our video surveillance of the unit being brought in to our lot and the cleaning out of the property. At this point I haven't seen no wrong doing by either my driver or lot manager who cleaned this unit out for transport. We have now concluded our investigation. Bob [redacted] Bob [redacted], CEO Bam Recovery LLC 317-802-7860 fax 317-731-4347[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I had taken care if everything I needed to take care of by 10:30am to get my car back. Then it was going to no more than 4 hours for things to be processed and sent to Bam Recovery. So I called about every hour and checked and finally 2:30 it was. So I talked to someone who said it was processed, then she transferred me to a case worker who told me it was processed (which the other lady told me already) who then transferred me to a guy I needed to talk to. He did not answer. So I called his extension every 5 minutes for 2 1/2 hours straight with no answer!! So I called the case worker and told her and she said she would get ahold of him and give him my number to call me back. No call. So I called back about 45 minutes later and she said that when she talked to him that he had everything taken care of and that he had talked to me. He had never called and nothing was taken care of. So she called him back. Still nothing. Called back an hour later and she said she thinks he is getting me confused with some other person and some other vehicle and that she will give him my number again. Then she said "hopefully he will call you". Then we hung up. Not one single call and now I will probably be charged for the entire weekend because one guy wasn't doing his job and apparently there is not one single other person that could do it. I did my part, they need to do their's. It just does not seem a lot gets accomplished through this company when you are trying to get your car back and makes it seem intentional in order to get more money out of people. I am already beating myself up for having a hard time and getting my car taken by them, but when I get my part handled and they dont seem to be doing their's it just adds to the hits!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am the owner of the car that was impoundedmy belongings including my girlfriends belongings were takenwe didnt demand money we demanded our belongingu can contact mje personally at *** or my girlfriend *** *** at ***its not right what they did to us! they even stole our credit cards!
Regards,
*** ***
I this matter we tried to repossess a vehicle from the customer in which we gave them an opportunity to get their belongings out of the vehicleAt this time the customers husband jumped into the unit and refused to get outOur
agent then called the police on themDo to the Breach of Piece occurring we are obligated by State Law to leave the unit in which we didNo damage to the property ever took place and the only violent person on the seen was the customers husband which was not listed as a owner of the vehicleOur Recovery Agents are held to a stick policy to treat all customers as if they were paying customersWhich can be seen on our part by giving the debtor a chance to clean their vehicle out instead of running off with it, even though it cost us a repossession. I'm sorry that the customer is unhappy but in all repossessions it is a tough time for everyone involved Bob *** CEO Bam Recovery LLC 317-802-fax [email protected]
We take any actuation of missing property very seriously. This matter has been investigated and here are our findings. The unit in question was impounded through another company. We recovered the vehicle from them for the lien...
holder. what was in the vehicle at that time we have no idea. The person filling this complaint isn't the owner of the vehicle there for I can not discuss the vehicle with her. The owner of the vehicle did come by our office to retrieve his property. At that time he told me of his living conditions being in this vehicle and he had no money to pay the processing fee. I in return cut the processing fee in half and he thanked me. He left our office to get the money and returned 10-15 minutes later. He paid the half price processing fee and received 3 55 gallon bags which had everything that was in the vehicle when we picked it up. He signed for receiving all his personal property thanked us after quickly looking through his bags and left. Shortly after that I received a call from his "girlfriend" demanding more property and or money. I told her I couldn't speak to her about this account because she wasn't on the account and she didn't care. Then she showed up at my office the next day with out the owner of the vehicle demanding money. I told her that this recovery is under investigation because of her complaint and I would call the vehicle owner back at the conclusion of the investigation. I have now questioned my driver that has been with me for over 2 years with out incident, watched our video surveillance of the unit being brought in to our lot and the cleaning out of the property. At this point I haven't seen no wrong doing by either my driver or lot manager who cleaned this unit out for transport. We have now concluded our investigation. Bob [redacted] Bob [redacted], CEO Bam Recovery LLC 317-802-7860 fax 317-731-4347[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I had taken care if everything I needed to take care of by 10:30am to get my car back. Then it was going to no more than 4 hours for things to be processed and sent to Bam Recovery. So I called about every hour and checked and finally 2:30 it was. So I talked to someone who said it was processed, then she transferred me to a case worker who told me it was processed (which the other lady told me already) who then transferred me to a guy I needed to talk to. He did not answer. So I called his extension every 5 minutes for 2 1/2 hours straight with no answer!! So I called the case worker and told her and she said she would get ahold of him and give him my number to call me back. No call. So I called back about 45 minutes later and she said that when she talked to him that he had everything taken care of and that he had talked to me. He had never called and nothing was taken care of. So she called him back. Still nothing. Called back an hour later and she said she thinks he is getting me confused with some other person and some other vehicle and that she will give him my number again. Then she said "hopefully he will call you". Then we hung up. Not one single call and now I will probably be charged for the entire weekend because one guy wasn't doing his job and apparently there is not one single other person that could do it. I did my part, they need to do their's. It just does not seem a lot gets accomplished through this company when you are trying to get your car back and makes it seem intentional in order to get more money out of people. I am already beating myself up for having a hard time and getting my car taken by them, but when I get my part handled and they dont seem to be doing their's it just adds to the hits!