Hi ***, we offer a money back guarantee and would be happy to offer a refund if you are not happy with the package/upgrade you purchased.We have responded to your email in more detail.Thanks!
Hi ***, thanks again for your responseWe will respond here instead of email so all of our messages are in one place.Purchases are only eligible for months after purchase, as stated in terms by our payment processing providerAs we explained in the email, we are more than happy to remove any graphics you see listed but would need you to send us the screenshot and page number if possible as we do not see them listed here.As a gesture of goodwill we are also willing to provide you with free download codes for future designsIf you have other suggestions on how to resolve the matter, please let us knowWe want to make sure you all of our customers are happy.
Again, you are saying they are removed but I am still seeing them on your website without an account and using different computers and browsersI have screenshots to prove they are still thereAnd as far as I am concerned, yes the logos were removed at the time of purchase, but because the problem still resides up until this date, shouldn’t I be rightfully refunded? To be fair, no where on your website did it mention that refunds must be made within two years timeframeHad I known that was the policy, I would have tried to obtain a refund for my logos
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. However, they wrote that they responded to me via email but I have not heard from themI need more details about when they will be refunding me and the amount they are refunding. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi ***, we sent you an earlier email explaining your account detailsWhere these purchases were made two years ago and the graphics have been removed at the time of purchase, these transactions are not eligible for a refundWe have also manually accessed your account to ensure all graphics
have been removed.We would be happy to answer any questions or concerns you haveJust email us at [email protected].
Hi ***, we offer a money back guarantee and would be happy to offer a refund if you are not happy with the package/upgrade you purchased.We have responded to your email in more detail.Thanks!
Hi ***, thanks again for your responseWe will respond here instead of email so all of our messages are in one place.Purchases are only eligible for months after purchase, as stated in terms by our payment processing providerAs we explained in the email, we are more than happy to remove any graphics you see listed but would need you to send us the screenshot and page number if possible as we do not see them listed here.As a gesture of goodwill we are also willing to provide you with free download codes for future designsIf you have other suggestions on how to resolve the matter, please let us knowWe want to make sure you all of our customers are happy.
Again, you are saying they are removed but I am still seeing them on your website without an account and using different computers and browsersI have screenshots to prove they are still thereAnd as far as I am concerned, yes the logos were removed at the time of purchase, but because the problem still resides up until this date, shouldn’t I be rightfully refunded? To be fair, no where on your website did it mention that refunds must be made within two years timeframeHad I known that was the policy, I would have tried to obtain a refund for my logos
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. However, they wrote that they responded to me via email but I have not heard from themI need more details about when they will be refunding me and the amount they are refunding. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi ***, we sent you an earlier email explaining your account detailsWhere these purchases were made two years ago and the graphics have been removed at the time of purchase, these transactions are not eligible for a refundWe have also manually accessed your account to ensure all graphics
have been removed.We would be happy to answer any questions or concerns you haveJust email us at [email protected].