With respect, no "scam" whatsoever was perpetrated. The customer requested our services, and we provided those services, as described, discussed, and agreed---agreed to, both verbally and in writing, by the customer---with 100% accuracy and integrity. All charges were pre-approved by the customer, and agreed to, both verbally and in writing. In our opinion, the customer should reasonably understand that, while "fixing it myself" is sometimes an option, procuring the assistance of professionals will always entail additional costs. The time to research [redacted] and perform attempts on his own, was before he contracted our services; not afterwards, when we have demonstrated the solution, and when our costs---as I attempted to explain---become sunk-costs. We regret the customer's misunderstanding of standard and normal business contracts. As noted, we do appreciate the business. John [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I understand what you are trying to make me feel better about the charges, but I don't think that justify what I was paying for the service.I can't make you refund my request, but I will make sure that on Social media I will expose the scheme that you & Sharp TV have going on. I know that I could have used [redacted] to reset my TV now, and I will let people that are using Social media the same thing also.Ican't resolve tis dispute for that reason!
[Provide details of why you are not satisfied with this resolution.]
Regards,
We have completed a re-service on [redacted] product. We did dispatch a special-pickup driver to retrieve the unit at our expense after the quality issues reported by the customer on our repair.[redacted] evaluated the product after re-assessment by our [redacted]. The repair...
itself was all good, however control knobs had been left in the previous/original state, which was not well calibrated. We have corrected this. Additionally we are in the process of developing and implementing new quality control measures on all product classes to ensure excellent results. We are scheduled to deliver the customer's product next week, again at our expense. We apologize for the inconvenience. *
[redacted]
With respect, no "scam" whatsoever was perpetrated. The customer requested our services, and we provided those services, as described, discussed, and agreed---agreed to, both verbally and in writing, by the customer---with 100% accuracy and integrity. All charges were pre-approved by the customer, and agreed to, both verbally and in writing. In our opinion, the customer should reasonably understand that, while "fixing it myself" is sometimes an option, procuring the assistance of professionals will always entail additional costs. The time to research [redacted] and perform attempts on his own, was before he contracted our services; not afterwards, when we have demonstrated the solution, and when our costs---as I attempted to explain---become sunk-costs. We regret the customer's misunderstanding of standard and normal business contracts. As noted, we do appreciate the business. John [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I understand what you are trying to make me feel better about the charges, but I don't think that justify what I was paying for the service.I can't make you refund my request, but I will make sure that on Social media I will expose the scheme that you & Sharp TV have going on. I know that I could have used [redacted] to reset my TV now, and I will let people that are using Social media the same thing also.Ican't resolve tis dispute for that reason!
[Provide details of why you are not satisfied with this resolution.]
Regards,
We have completed a re-service on [redacted] product. We did dispatch a special-pickup driver to retrieve the unit at our expense after the quality issues reported by the customer on our repair.[redacted] evaluated the product after re-assessment by our [redacted]. The repair...
itself was all good, however control knobs had been left in the previous/original state, which was not well calibrated. We have corrected this. Additionally we are in the process of developing and implementing new quality control measures on all product classes to ensure excellent results. We are scheduled to deliver the customer's product next week, again at our expense. We apologize for the inconvenience. *
[redacted]