Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ The customer brought in her mower on May 03, and explained that it would not startWe explained that we are a week to a week and a half out on repairsOur policy is, when diagnostic work is done a bench fee is requiredWe explained this to the customer before starting the work on her mowerWe diagnosed the machine, cleaned the carburetor and it still would not start and runI ordered the carburetorThe customer called and asked about the mower, and I explained that we were waiting on the carburetor to come inI explained that it takes at least a week to two weeks to get parts in from the distributorsThen, the customer came in and wanted to take her mower backAs she was walking out the door, the customer explained that she was putting a stop on the credit card for the bench fee of $
Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ The customer brought in her mower on May 03, and explained that it would not startWe explained that we are a week to a week and a half out on repairsOur policy is, when diagnostic work is done a bench fee is requiredWe explained this to the customer before starting the work on her mowerWe diagnosed the machine, cleaned the carburetor and it still would not start and runI ordered the carburetorThe customer called and asked about the mower, and I explained that we were waiting on the carburetor to come inI explained that it takes at least a week to two weeks to get parts in from the distributorsThen, the customer came in and wanted to take her mower backAs she was walking out the door, the customer explained that she was putting a stop on the credit card for the bench fee of $